Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Are you a senior technologist with deep expertise in Kubernetes and Docker, ready to blaze new trails in cloud computing? Are you passionate about containers and constantly pushing the boundaries of what's possible? If you thrive on solving complex, large-scale challenges, we want you to join our team!
Key job responsibilities
At AWS, we're seeking a Senior Specialist Technical Account Manager (STAM) to be a trusted advisor and help our customers achieve operational excellence at scale. In this role, you'll leverage your extensive technical knowledge to ensure our customers' container solutions are flexible, scalable, and resilient on the AWS platform.
In this role, your in-depth understanding of containers will be instrumental in guiding customers through best practices for deployment, enabling cost-effective and scalable solutions that drive innovation. With a wide sphere of influence, you'll shape strategies, build mindshare, and drive the adoption of AWS container solutions across a diverse range of organizations, from agile startups to established enterprises.
Additionally, you'll play a crucial role in enhancing our overall container capabilities by enabling and upskilling our AWS teams. This is a post-sales advisory role within our Strategic Industries Enterprise Support team, where you'll have the opportunity to further develop your technical, leadership, and consulting skills.
A day in the life
As a deeply technical and consultative Container STAM, you will provide strategic guidance on people, processes, and technologies to ensure Strategic Industries Enterprise Support customers realize the benefits of container services while embedding operational excellence from day 1. You will partner with other TAMs, Solutions Architects (SAs), and service teams to provide customers with AWS container best practice guidance, diving deep into container services like Amazon Elastic Container Service (ECS), Amazon Elastic Kubernetes Service (EKS) and more. Your role will involve facilitating customers' container workloads to production environments, developing container strategies, and training field teams on the use cases and benefits of container services. Additionally, you will share expertise on container orchestration, management, monitoring, security, networking, and integration with other AWS services to customers.
This position will require the ability to travel 20% or more as needed.
About the team
Why AWS?
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Atlanta, GA, USA | Boston, MA, USA | Herndon, VA, USA
Basic Qualifications
Experience in internal enterprise or external customer-facing environment as a technical lead
Experience with AWS services or other cloud offerings
Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big aata and analytics/security/applications development in a distributed systems environment
Experience with design, development and / or running operations using container orchestrators like Kubernetes or ECS
Deployment and operations of workloads on AWS using EC2 Spot, Amazon Elastic Container Service (ECS), Kubernetes or others.
Preferred Qualifications
7+ years of design/implementation/operations/consulting with distributed applications experience
Experience in a 24x7 operational services or support environment
Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
Experience with AWS services and/or other cloud offerings
Ability to understand complex application data flows and bridge the gap between technical and business app requirements.
AWS Certifications, e.g. AWS Solutions Architect Associate / Professional / Speciality highly desirable.
CKA / CKS / CKAD or similar certification from CNCF will be an added advantage.
Working knowledge of modern software development practices and technologies such as agile methodologies and DevOps is desired.
Professional experience in software development in languages like Java, Python, Scala. Experience working with RESTful API and general service oriented architectures.
Advanced Degree (MS, PhD)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
