Accounts Receivable Analyst
at Lucid Software
Raleigh, NC
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.
Lucid is seeking a dynamic and high-performing Accounts Receivable Analyst to join the Accounting team. Our team plays a critical role in ensuring optimal financial management, timely cash collections, and efficient operations across Lucid. We also partner, cross-functionally, to appropriately allocate resources, inform key business decisions, and facilitate the execution of operational plans.
Responsibilities:
Collections will be your #1 focus
Provide top-notch communication to our customers via support tickets
Respond professionally to customer inquiries and requests in a timely manner, giving them the white glove treatment
Tackle past due accounts with enthusiasm and tenacity
Identify and resolve all accounts receivable discrepancies; write-offs keep us up at night!
Recording payments
Become a subject matter expert in Recurly, Salesforce, and Netsuite
Work collaboratively with our energetic sales and deal desk teams all day, every day
Qualifications:
Bachelor's degree
Ability to collect crazy amounts of cash!
Customer service experience
Not afraid to pick up the phone and call customers
Excel proficiency
Passion for working with emerging technologies with an ability to understand new technical concepts
Highly organized, detail-oriented, and a self-starter with zeal for taking ownership
Ability to work independently with little direction
Out-of-the box and strategic thinker who operates with extreme attention to detail and accuracy
Self-motivated with ability to manage multiple deliverables and meet aggressive deadlines
Motivation for excellence and exceeding expectations
Passionate about teamwork with an optimistic outlook
Responsive, customer service approach
Ability to manage a high volume of inquiries from customers and sales reps
Strong problem-solving and time management skills
Superb written and verbal communication skills with ability to convey meaningful information, clearly and concisely
Excellent work ethic
Thrive in a fast-paced, growth environment
Preferred Qualifications:
Experience with Netsuite, Recurly and/or Salesforce
Collections and/or accounts receivable experience
SaaS company experience
#LI-DA1
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.
