Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that
disrupted an entire industry! We reinvented customer service, brought real
5G to the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so consider
the career opportunity below as your invitation to grow with us, make big
things happen with us, above all, #BEYOU with us. Together, we won't stop!
Let's create happy customers!
At T-Mobile, we love our customers! And we empower you to make them happy.
As part of a Team of Experts, you'll focus on a specific customer base,
which lets you deepen those relationships and deliver the end-to-end
resolutions your customer needs. We pioneered this approach because we believe
all customers deserve a better experience. And it makes us happy to work
together this way, too. You'll start out as an Account Associate in a Team
of Experts that works together to deliver outstanding Un-carrier customer
experiences. With training and a ramp-up period, you'll be set up for
success in your new job. Next step, you'll be moved to Expert, where you
will own the relationship with your customer base, listening to their needs
and being hands-on to resolve their pain points. This move could happen in as
little as five months from your start date!
Better life, better pay.
It takes mastery to be on the T-Mobile Customer Care team and our compensation
reflects that. As an Expert you'll start by earning $20 per hour. In
fact, on average our Experts new to the role earn over $22 per hour
inclusive of base pay and incentive bonuses. Throw in an annual $1,000
stock grant, tuition assistance, and other financial, health, and
lifestyle perks, that makes your total rewards package worth even more!
We'll always recognize and invest in the team that makes us #FamousforCare!
Check out all the benefits a career at T-Mobile has to offer at .
We're offering qualifying Experts of our Customer Experience teams the
increased work/life balance that comes with working a hybrid work schedule.
Hybrid schedules are available to qualified Experts 60 days post-training
graduation. To qualify, Experts must achieve performance and attendance goals.
Responsibilities:
Provide effective and timely resolution of various customer inquiries and
concerns.
Build customer loyalty and value through effective account management,
identifying appropriate additional products, features, and services, and
collecting past-due balances.
Deliver exceptional customer service using resource documentation for
reference and the automated and training tools provided.
Meet department productivity and quality standards.
Complete training requirements to learn new skills and processes, grow
knowledge of systems, and develop proficiency in what we value,
organizational requirements, and competencies needed for the Expert role.
Qualifications:
High School Diploma or equivalent experience/GED (Required)
Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
Ability to work efficiently with multiple applications and computer screens
simultaneously.
At T-Mobile, we don't have a corporate ladder - it's more like a jungle
gym of possibilities! We're committed to helping our employees grow in
their careers, and we believe in providing a great learning environment to
help you succeed. Our Team of Experts works collaboratively to ensure our
Account Associates have the tools and resources they need to excel. Join the
T-Mobile Talent Community today to learn more about how we can help you
achieve your career goals!
- At least 18 years of age
- Legally authorized to work in the United States
Pay:
$20.00-$23.00
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Colorado Pay Range : $20.00 - $23.00
The pay range above is the eneral base pay range for a successful candidate
in the state listed. The successful candidate's actual pay will be based on
various factors, such as work location, qualifications, and
experience, so the actual starting pay may be above or below this range. At
T-Mobile, employees in regular, non-temporary roles are eligible for an
annual bonus or periodic sales incentive or bonus, based on their role. Most
Corporate employees are eligible for a year-end bonus based on company
and/or individual performance and which is set at a percentage of the
employee's eligible earnings in the prior year. Certain positions in
Customer Care are eligible for monthly bonuses based on individual and/or
team performance, while Retail and Business Sales roles are eligible for
monthly or quarterly... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard to age,
race, color, religion, creed, sex, sexual orientation, gender