Job Opening: Case Manager II - CASEM011892
- Company
- GOODWILL INDUSTRIES OF SE WISCONSIN
- Location
- MILWAUKEE, WI
- Posted on
- May 21, 2024
JOB REQUIREMENTS: Case Manager II - CASEM011892 The Case Manager II is
responsible for providing case management and counseling services for
Goodwill Day Services participants with developmental, intellectual,
and/ or physical disabilities that promote independence needed to reach
individual goals. RESPONSIBILITY LEVEL: Implements strategies to achieve
the goals for the organization and case management services. Implements,
revises, and sustains policies, procedures and programs. Typically works
on projects and initiatives that span 3 - 12 months. PRINCIPAL
DUTIES: 1. Assess and document participant\'s progress through
observation and communication with staff and stakeholders. Attend and
participate in team meetings. 2. Maintain accurate and up to date case
file records in compliance with agency, CARF and contract requirements.
3. Provide direct support with activities and services based on
individual participant or program staffing needs. 4. Assist participants
with personal care, which may include some lifting, and toileting,
feeding, grooming and hygiene and assisting with mobility. 5. Assist
with the development of community resources to help participants
maintain/improve communication, socialization, daily living skills,
community integration and recreation/leisure interests. Utilize
participant and stakeholder input to improve activities or services. 6.
Drive the Goodwill van. Ensure the vehicle is clean and outing bag is
stocked with necessary supplies. Assist with van record keeping and
maintenance. 7. Assess individual needs, strengths and interests.
Develop and implement person-centered Individual Plans and objectives
with input from participants and stakeholders. 8. Promote progress
towards achieving individual objectives and service plans through
counseling and support. 9. Build and maintain relationships with
parents, primary care givers and funding sources. Conduct annual
interdisciplinary staffing. 10. Project and Change Management:
Effectively plans and manages own work to reliably complete routine job
responsibilities and special assignments. May serve as a team member or
subject matter expert on formal projects or within the department.
Effectively engages in change affecting her/him, communicating
appropriately with supervisor. Follows through on learning, skill
building, and practice necessary to adapt to change. 11. Problem
Solving: Light supervision; works independently. Periodic review of work
by manager or senior coworker. Solves problems of moderate to advanced
complexity; able to identify root cause, interpret data and resolve
issues. 12. Technical Skill: Understands and applies professional
principles and skills within area of specialization to modify processes
to resolve situations. 13. Community Engagement: Champions Goodwill\'s
community engagement initiatives and serves as an ambassador for
Goodwill in the wider community. 14. Responsible for completing other
duties/responsibilities as assigned. CORE CULTURAL COMPETENCIES: 1.
Customer Focus: Independently anticipate and meet customer needs, while
searching for ways to improve customer service. Internalize customer
feedback, and follow up with customer to ensure problems are solved by
providing innovative ideas to meet their future needs. 2. Values
Differences: Seeks out the diverse perspectives and talents of others,
striving to work effectively with others who have different
perspectives, backgrounds or styles. Behave with sensitivity towards
differences in cultural norms, expectations, and ways of communicating.
Challenge stereotyping or offensive comments. 3. Communicates
Effectively: Shares information and updates with others, while ensuring
a clear, concise and professional communication through reports,
documentation, written and other communications. Listens with interest
to what others have to say. Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilitie /sexual orientation/gender identity ***** OTHER
EXPERIENCE AND QUALIFICATIONS: REQUIREMENTS: 1. Two years of college
education or experience equivalency, and a minimum of 3 years\'
experience. 2. Valid driver\'s license and driving record, which meets
insurance, company criteria. Must have own vehicle or reliable
transportation. 3. Obtain and maintain first aid/CPR and Medication
Management certification. 4. Work experience in a recreational or human
service field. PHYSICAL/SENSORY DEMANDS: Regularly lifts and/or moves up
10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally
lifts and/or moves up to 50 pounds. Moves about to accomplish tasks.
Lift: Raises objects from lower to higher position or moves objects
horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve
objects. Reach: Extending upwards or downwards to retrieve objects.
Worker is subject to human blood, body fluids or tissue. Remain
stationary for extended periods of time, Repetitive use of hands and
vision Required while using computer keyboard and work with written and
electronic information, ability to hear and communicate on phone and in
person, travel required. ***** APPLICATION INSTRUCTIONS: Apply
Online:
https://ars2.equest.com/?response_id=823101828cc89e74541105264a1c5ad0
Other: Applicants ONLY to apply via URL link provided!