Job Opening: Senior Product Manager Technical , Selling Partner Support Experience

Description

Are you interested in innovating and influencing to improve the WW selling partner contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team is looking for a Senior Product Manager-Technical to build and manage the strategy for consistently measuring and improving the quality of selling partner contacts through listening mechanisms across all Amazon teams interfacing with selling partners.

Selling Partner Support (SP-Support) drives success for both third-party sellers and vendors through a combination of people, processes and services. We drive cross-functional initiatives to improve the consistency and quality of the selling partner contact experience.

Key job responsibilities

As a Sr. PM-T you will be responsible for identifying, defining requirements, and delivering strategic initiatives to increase "How's My Driving" polling response rate and partnering cross-functionally to improve the selling partner contact quality experience. You will collaborate with operational, training, product, and software development teams both inside and outside Selling Partner Support; build collaborative relationships with these partners; and execute on our roadmap. You will provide regular program updates to senior management.

The ideal candidate for this role will be able to:

• Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.

• Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Seller experience improvements.

• Create user stories and requirements for selling partner listening mechanism products

• Plan and manage multiple parallel projects.

• Maximize resource utilization for the greater good of the organization.

• Create, maintain and disseminate project information to stakeholders and senior management.

• Remain flexible to changing priorities and open to new ideas.

• Be a role model across the wider org, championing selling partner needs and using data and technology to anticipate and exceed them.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.