Job Opening: Application Support Specialist
- Company
- Unisite Design Inc
- Location
- Dunkirk, DE
- Posted on
- April 20, 2024
This job was posted by https://joblink.delaware.gov : For more
information, please see: https://joblink.delaware.gov/jobs/1260384
The Application Support Specialist is responsible for providing user
support for specific software programs includes programming
applications, testing the functionality of application services,
evaluating the functional requirements of the application and enhance
various applications. They review, support, and maintain various
applications including database management, system enhancements,
upgrades, training, and reporting. They are responsible for taking
initiatives in process improvement plans, efficient reporting, and flow
of information.
The Application Support Specialist provides a wide range of technical
assistance and basic application training to the end users via phone,
in-person, e-mail, or remotely. They rely on extensive experience and
judgment to plan and accomplish goals. A wide degree of creativity,
discretion and latitude is expected.
Tasks:
- Collaborates and works closely with local management and department
leaders to assess near and long-term application requirements.
- Independently perform expert level analysis and design by
translating business requirements into technical specifications.
- Performs data importing and data analysis.
- Assist in formulation of procedures and best practices for users of
applications.
- Responsible for training end users in proper use of various software
applications.
- Interacts with vendors and support teams investigating system
issues, escalating, troubleshooting the system and software.
- Provides expert support to end users in the identification and
resolution of application related issues.
- Creates and maintains good working relationships with internal
departments, 3rd party vendors and hosting providers.
- Working with end users, including adjusting the software to better
meet their business requirement or resolve current problems they are
facing when using the software.
- Ensuring applications are maintained in a manner that supports
delivery of services to multiple platforms, resilience, and
performance.
- Handling technical support requests through e-mail, remotely or in
person, analyzing reported problems, and resolving recurring issues,
escalating the issue if needed.
- Provides updates, status, and completion information to manager
and/or end users, via voice mail, e-mail or in-person communication.
- Keeps schedules, make tight deadlines, work timely and
independently.
- Performs and maintains existing written documentation and uses of
the knowledgebase.
- Maintains daily record of computer data transactions such as
reported IT related activities and resolution of the issues, and/or
requests, and assigning the work orders.
- Performs back-up media when needed.
- Works as a team player in all aspects of the IT Department.
- Performs other duties as assigned.