Job Opening: Customer Logistics Manager (Bilingual French/English Preferred)

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As a Customer Logistics Manager, you will be responsible for overseeing all operations in Canada. Able to communicate effectively and build and maintain excellent relationships with the client.

Customer Service:

• Serve as the primary point of contact for customers, addressing inquiries, concerns, and resolving any issues promptly and professionally.

• Maintain strong relationships with clients to understand their transportation needs and provide tailored solutions.

• Proactively seek feedback from customers to continually improve service quality and satisfaction levels.

Management of Transportation Operations:

• Coordinate and oversee all transportation activities and operations

• Direct and supervise the scheduling of inbound/outbound shipments to ensure most economical utilization of carriers and modes of transport based on service parameters; interface with client and carrier operations to resolve any problems associated with dock scheduling, equipment scheduling and dispatching; recommend and or support programs in collaboration with Ryder Transport Manager, Director or client plant/warehouse manager

• Monitor transportation costs, efficiency, and performance metrics to identify areas for improvement.

• Develop and implement strategies to optimize transportation processes and reduce costs while maintaining high service quality.

• Establish and manage carrier management program; monitor carrier service and cost performance; implement and manage corrective actions plans; administrate and manage periodic carrier performance scorecards, KPI’s and carrier business reviews

Communication and Documentation:

• The ability to communicate effectively with internal teams, clients, and vendors in both French and English would be preferred.

• Prepare accurate reports, documentation, and analysis related to transportation operations, performance, and customer feedback.

Qualifications

• H.S. diploma/GED required

• One (1) year or more experience in transportation, warehouse or distribution environment preferred

• 0 to One (1) year direct supervisory/leadership experience required

DOT Regulated: No

Job Category: Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

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