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Related Occupations for Task
43-2021.00 - Telephone Operators

Related occupations for task:

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

43-5031.00 Police, Fire, and Ambulance Dispatchers
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
43-6014.00 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive   Bright Outlook Bright Outlook  
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Conduct searches to find needed information, using such sources as the Internet.
43-6012.00 Legal Secretaries
  • Receive and place telephone calls.
  • Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
43-2011.00 Switchboard Operators, Including Answering Service
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
43-4161.00 Human Resources Assistants, Except Payroll and Timekeeping
  • Examine employee files to answer inquiries and provide information for personnel actions.
  • Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.

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