Related Occupations for Task
43-2021.00 - Telephone Operators
Related occupations for task:
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
||Police, Fire, and Ambulance Dispatchers
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
||Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Conduct searches to find needed information, using such sources as the Internet.
- Receive and place telephone calls.
- Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
||Switchboard Operators, Including Answering Service
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
||Human Resources Assistants, Except Payroll and Timekeeping
- Examine employee files to answer inquiries and provide information for personnel actions.
- Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.
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