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Related Occupations for Task
43-2021.00 - Telephone Operators

Related occupations for task:

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

43-2011.00 Switchboard Operators, Including Answering Service
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Place telephone calls or arrange conference calls as instructed.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
43-5031.00 Police, Fire, and Ambulance Dispatchers
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
43-6014.00 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive   Bright Outlook Bright Outlook  
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
53-2031.00 Flight Attendants Bright Outlook
  • Operate audio and video systems.
43-9041.02 Insurance Policy Processing Clerks Bright Outlook
  • Interview clients and take their calls to provide customer service and obtain information on claims.

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