Related Occupations for Task
43-2021.00 - Telephone Operators
Related occupations for task:
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
||Switchboard Operators, Including Answering Service
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Place telephone calls or arrange conference calls as instructed.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
||Police, Fire, and Ambulance Dispatchers
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
||Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Operate audio and video systems.
||Insurance Policy Processing Clerks
- Interview clients and take their calls to provide customer service and obtain information on claims.
See more related occupations >>