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Details Report for:
43-2011.00 - Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Sample of reported job titles: CBX Operator; Communication Specialist; Information Specialist; Operator; PBX Operator (Private Branch Exchange Operator); Switchboard Operator; Switchboard Operator, Receptionist; Telecommunications Clerk; Telecommunications Operator; Telephone Operator

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Tasks  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks   Save Table (XLS/CSV)


Importance
Category Task
96   Core Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
95   Core Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
95   Core Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
86   Core Relay or route written or verbal messages.
84   Core Place telephone calls or arrange conference calls as instructed.
81   Core Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
79   Core Process incoming or outgoing mail, packages, or deliveries.
77   Core Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
89   Supplemental Record messages, suggesting rewording for clarity or conciseness.
89   Supplemental Monitor alarm systems to ensure that secure conditions are maintained.
87   Supplemental Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
86   Supplemental Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
84   Supplemental Answer simple questions about clients' businesses, using reference files.
81   Supplemental Keep records of calls placed and charges incurred.
79   Supplemental Stamp messages with time and date and file them appropriately.
78   Supplemental Complete forms for sales orders.
78   Supplemental Contact security staff members when necessary, using radio-telephones.
75   Supplemental Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
60   Supplemental Place orders, such as for equipment, supplies, or catering for meetings.

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
76   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
67   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
62   Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
58   Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
53   Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
50   Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
42   Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
41   Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
25   Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
22   Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
21   Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
20   Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
20   Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
17   Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
16   Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
16   Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
14   Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
13   Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
11   Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
11   Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
  Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
  Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
  Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
  Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
  Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
 Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

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Skills   Save Table (XLS/CSV)


Importance
Skill
75   Speaking — Talking to others to convey information effectively.
72   Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
63   Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
50   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
50   Service Orientation — Actively looking for ways to help people.
50   Writing — Communicating effectively in writing as appropriate for the needs of the audience.
47   Coordination — Adjusting actions in relation to others' actions.
47   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
47   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
47   Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
41   Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
41   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
38   Time Management — Managing one's own time and the time of others.
31   Persuasion — Persuading others to change their minds or behavior.
31   Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
28   Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
28   Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
28   Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
25   Instructing — Teaching others how to do something.
25   Negotiation — Bringing others together and trying to reconcile differences.
22   Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
19   Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
19   Mathematics — Using mathematics to solve problems.
16   Operation and Control — Controlling operations of equipment or systems.
16   Troubleshooting — Determining causes of operating errors and deciding what to do about it.
13   Operations Analysis — Analyzing needs and product requirements to create a design.
13   Programming — Writing computer programs for various purposes.
  Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
  Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
 Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
 Equipment Selection — Determining the kind of tools and equipment needed to do a job.
 Installation — Installing equipment, machines, wiring, or programs to meet specifications.
 Repairing — Repairing machines or systems using the needed tools.
 Science — Using scientific rules and methods to solve problems.
 Technology Design — Generating or adapting equipment and technology to serve user needs.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
81   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
78   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
78   Speech Recognition — The ability to identify and understand the speech of another person.
75   Speech Clarity — The ability to speak clearly so others can understand you.
56   Near Vision — The ability to see details at close range (within a few feet of the observer).
53   Written Expression — The ability to communicate information and ideas in writing so others will understand.
50   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
50   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
50   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
50   Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
50   Written Comprehension — The ability to read and understand information and ideas presented in writing.
47   Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
47   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
44   Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
44   Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
38   Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
38   Far Vision — The ability to see details at a distance.
38   Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
31   Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
31   Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
31   Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
31   Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
28   Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
25   Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
25   Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
25   Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
25   Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
25   Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
22   Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
22   Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
19   Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
13   Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
13   Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
13   Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
10   Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
  Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
  Sound Localization — The ability to tell the direction from which a sound originated.
  Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
 Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
 Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
 Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
 Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
 Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
 Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
 Night Vision — The ability to see under low light conditions.
 Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
 Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
 Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
 Speed of Limb Movement — The ability to quickly move the arms and legs.
 Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
86   Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
83   Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
80   Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Answer telephones to direct calls or provide information.
76   Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Relay information between personnel.
73   Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Maintain call records.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
73   Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
73   Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
69   Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Prepare cash for deposit or disbursement.
  • Sort mail.
67   Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
63   Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Monitor alarm systems.
62   Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Greet customers, patrons, or visitors.
  • Refer customers to appropriate personnel.
62   Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
61   Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
56   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
54   Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Proofread documents, records, or other files to ensure accuracy.
53   Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
52   Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Execute sales or other financial transactions.
  • File documents or records.
  • Type documents.
49   Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
48   Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
46   Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
42   Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
39   Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
38   Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
37   Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
36   Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
34   Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
33   Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
32   Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
31   Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
29   Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Maintain security.
29   Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
27   Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
  • Operate communications equipment or systems.
27   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Schedule appointments.
26   Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
25   Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
24   Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Collect deposits, payments or fees.
  • Order materials, supplies, or equipment.
21   Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
19   Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
14   Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
13   Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
11   Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

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Work Context   Save Table (XLS/CSV)

Work Context
Percentage of Top Responses
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


91     Constant contact with others
Telephone — How often do you have telephone conversations in this job?


93     Every day
Deal With External Customers — How important is it to work with external customers or the public in this job?


86     Extremely important
12     Important
Spend Time Sitting — How much does this job require sitting?


67     Continually or almost continually
29     More than half the time
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


81     Every day
13     Once a month or more but not every week
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


59     Extremely important
34     Very important
Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?


67     Very important results
16     Important results
Work With Work Group or Team — How important is it to work with others in a group or team in this job?


57     Extremely important
25     Very important
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


67     Every day
13     Once a week or more but not every day
14     Never
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


35     Every day
39     Once a week or more but not every day
14     Once a month or more but not every week
12     Once a year or more but not every month
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


29     Extremely important
43     Very important
25     Important
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


73     Every day
26     Never
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


39     Continually or almost continually
32     More than half the time
18     About half the time
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


43     A lot of freedom
26     Some freedom
15     Limited freedom
16     Very little freedom
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


30     A lot of freedom
48     Some freedom
Electronic Mail — How often do you use electronic mail in this job?


63     Every day
25     Never
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


17     Very close (near touching)
33     Moderately close (at arm's length)
38     Slightly close (e.g., shared office)
11     I work with others but not closely (e.g., private office)
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


26     Every day
34     Once a week or more but not every day
13     Once a month or more but not every week
17     Never
Letters and Memos — How often does the job require written letters and memos?


14     Every day
45     Once a week or more but not every day
16     Once a month or more but not every week
18     Never
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


42     Continually or almost continually
18     More than half the time
31     Never
Time Pressure — How often does this job require the worker to meet strict deadlines?


24     Every day
15     Once a week or more but not every day
40     Once a month or more but not every week
11     Once a year or more but not every month
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


26     Extremely important
23     Very important
14     Important
16     Fairly important
21     Not important at all
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


24     Every day
20     Once a week or more but not every day
43     Never
Degree of Automation — How automated is the job?


52     Moderately automated
23     Not at all automated
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


17     Extremely serious
29     Serious
18     Fairly serious
28     Not serious at all
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


21     Every day
13     Once a week or more but not every day
11     Once a month or more but not every week
52     Never
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


20     Highly competitive
15     Moderately competitive
32     Slightly competitive
27     Not at all competitive
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


16     Very high responsibility
11     High responsibility
14     Moderate responsibility
21     Limited responsibility
39     No responsibility
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


16     Extremely important
14     Very important
14     Fairly important
48     Not important at all
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


12     Very high responsibility
15     High responsibility
32     Limited responsibility
37     No responsibility
Duration of Typical Work Week — Number of hours typically worked in one week.


53     40 hours
43     Less than 40 hours
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


16     Every day
18     Once a month or more but not every week
59     Never
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


23     Once a year or more but not every month
61     Never
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


13     Every day
78     Never
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


29     Less than half the time
57     Never
Spend Time Walking and Running — How much does this job require walking and running?


51     Less than half the time
45     Never
Public Speaking — How often do you have to perform public speaking in this job?


81     Never
Spend Time Standing — How much does this job require standing?


35     Less than half the time
57     Never
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


12     Every day
83     Never
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


94     Never
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


91     Never
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


90     Never
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


15     Less than half the time
83     Never
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


96     Never
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


92     Never
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


96     Never
Work Schedules — How regular are the work schedules for this job?


94     Regular (established routine, set schedule)
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


96     Never
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


93     Never
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


93     Never
Exposed to High Places — How often does this job require exposure to high places?


97     Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


97     Never
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


100     Never
Exposed to Radiation — How often does this job require exposure to radiation?


100     Never
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100     Never
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


100     Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


100     Never

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
59   High school diploma or equivalent Help
24   Some college, no degree
  Associate's degree

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Credentials

Find Licenses

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
95   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
61   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
45   Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
33   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
 Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
 Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
93   Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
88   Integrity — Job requires being honest and ethical.
87   Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
86   Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
84   Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
81   Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
81   Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
71   Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
70   Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
68   Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
67   Initiative — Job requires a willingness to take on responsibilities and challenges.
60   Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
60   Persistence — Job requires persistence in the face of obstacles.
55   Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
55   Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
47   Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
78   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
61   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
50   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
36   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
22   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
22   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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Related Occupations   Save Table (XLS/CSV)

29-2071.00 Medical Records and Health Information Technicians Bright Outlook
43-3011.00 Bill and Account Collectors Bright Outlook
43-4031.03 License Clerks
43-4051.00 Customer Service Representatives Bright Outlook   Green Occupation Green
43-4111.00 Interviewers, Except Eligibility and Loan
43-4171.00 Receptionists and Information Clerks   Bright Outlook Bright Outlook  
43-6013.00 Medical Secretaries Bright Outlook
43-9022.00 Word Processors and Typists
43-9041.01 Insurance Claims Clerks
43-9061.00 Office Clerks, General Bright Outlook

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Wages & Employment Trends

Median wages (2013) $12.45 hourly, $25,900 annual
State wages Local Salary Info
 
Employment (2012) 131,000 employees
Projected growth (2012-2022) Decline (-3% or lower) Decline (-3% or lower)
Projected job openings (2012-2022) 24,100
State trends Employment Trends
 
Top industries (2012)
Health Care and Social Assistance (31% employed in this sector)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

Find Jobs Job Banks

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