Details Report for:
43-2011.00 - Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Sample of reported job titles: CBX Operator; Communication Specialist; Information Specialist; PBX Operator (Private Branch Exchange Operator); Switchboard Operator; Switchboard Operator, Receptionist; Telecommunications Clerk; Telecommunications Operator
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks Save Table (XLS/CSV)
![]() Importance |
Category | Task |
---|---|---|
96 ![]() ![]() |
Core | |
95 ![]() ![]() |
Core | |
95 ![]() ![]() |
Core | |
86 ![]() ![]() |
Core | |
84 ![]() ![]() |
Core | |
81 ![]() ![]() |
Core | |
79 ![]() ![]() |
Core | |
77 ![]() ![]() |
Core | |
89 ![]() ![]() |
Supplemental | |
89 ![]() ![]() |
Supplemental | |
87 ![]() ![]() |
Supplemental | |
86 ![]() ![]() |
Supplemental | |
84 ![]() ![]() |
Supplemental | |
81 ![]() ![]() |
Supplemental | |
79 ![]() ![]() |
Supplemental | |
78 ![]() ![]() |
Supplemental | |
78 ![]() ![]() |
Supplemental | |
75 ![]() ![]() |
Supplemental | |
60 ![]() ![]() |
Supplemental |
Technology Skills Save Table (XLS/CSV)
- Data base user interface and query software — Microsoft Access
- Electronic mail software — IBM Notes
; Microsoft Outlook
- Enterprise resource planning ERP software
— SAP
- Office suite software — Microsoft Office
- Operating system software — Microsoft Windows
- Presentation software — Microsoft PowerPoint
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Tools Used Save Table (XLS/CSV)
- Alarm systems — Alarm system monitors
- Inkjet printers — Computer inkjet printers
- Intercom systems — Intercom equipment
- Laser fax machine — Laser facsimile machines
- Paging controllers — Paging systems
- Personal computers
- Phone headsets — Telephone headsets
- Photocopiers — Copy machines
- Premise branch exchange PBX systems — Premise branch exchange PBX equipment; Telephone switchboards
- Public address systems — Public address PA systems
- Special purpose telephones — Multiline telephone systems
- Two way radios — Mobile radios; Radiotelephones
- Video monitors — Video surveillance monitors
Knowledge Save Table (XLS/CSV)
![]() Importance |
Knowledge |
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---|---|---|
76 ![]() ![]() |
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67 ![]() ![]() |
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62 ![]() ![]() |
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58 ![]() ![]() |
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53 ![]() ![]() |
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50 ![]() ![]() |
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42 ![]() ![]() |
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25 ![]() ![]() |
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22 ![]() ![]() |
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17 ![]() ![]() |
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14 ![]() ![]() |
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11 ![]() ![]() |
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9 ![]() ![]() |
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6 ![]() ![]() |
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4 ![]() ![]() |
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3 ![]() ![]() |
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3 ![]() ![]() |
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2 ![]() ![]() |
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2 ![]() ![]() |
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2 ![]() ![]() |
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1 ![]() ![]() |
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1 ![]() ![]() |
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0 ![]() |
Skills Save Table (XLS/CSV)
![]() Importance |
Skill |
|
---|---|---|
75 ![]() ![]() |
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72 ![]() ![]() |
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63 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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41 ![]() ![]() |
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38 ![]() ![]() |
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31 ![]() ![]() |
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28 ![]() ![]() |
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28 ![]() ![]() |
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25 ![]() ![]() |
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25 ![]() ![]() |
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22 ![]() ![]() |
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19 ![]() ![]() |
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19 ![]() ![]() |
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16 ![]() ![]() |
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16 ![]() ![]() |
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13 ![]() ![]() |
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13 ![]() ![]() |
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3 ![]() ![]() |
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3 ![]() ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
![]() Importance |
Work Activity |
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---|---|---|
86 ![]() ![]() |
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83 ![]() ![]() |
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80 ![]() ![]() |
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76 ![]() ![]() |
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73 ![]() ![]() |
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73 ![]() ![]() |
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73 ![]() ![]() |
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69 ![]() ![]() |
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67 ![]() ![]() |
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63 ![]() ![]() |
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62 ![]() ![]() |
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62 ![]() ![]() |
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61 ![]() ![]() |
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56 ![]() ![]() |
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49 ![]() ![]() |
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14 ![]() ![]() |
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13 ![]() ![]() |
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11 ![]() ![]() |
Detailed Work Activities Save Table (XLS/CSV)
- Answer telephones to direct calls or provide information.
- Operate communications equipment or systems.
- Monitor alarm systems.
- Relay information between personnel.
- Greet customers, patrons, or visitors.
- Refer customers to appropriate personnel.
- Proofread documents, records, or other files to ensure accuracy.
- Type documents.
- Maintain call records.
- Sort mail.
- File documents or records.
- Maintain security.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Execute sales or other financial transactions.
- Schedule appointments.
- Collect deposits, payments or fees.
- Prepare cash for deposit or disbursement.
- Order materials, supplies, or equipment.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Two: Some Preparation Needed |
Education | These occupations usually require a high school diploma. |
Related Experience | Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers. |
SVP Range | (4.0 to < 6.0) |
Education
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
95 ![]() ![]() |
||
61 ![]() ![]() |
||
45 ![]() ![]() |
||
33 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
|
0 ![]() |
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0 ![]() |
Work Styles Save Table (XLS/CSV)
![]() Importance |
Work Style |
|
---|---|---|
93 ![]() ![]() |
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88 ![]() ![]() |
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87 ![]() ![]() |
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86 ![]() ![]() |
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84 ![]() ![]() |
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81 ![]() ![]() |
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81 ![]() ![]() |
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71 ![]() ![]() |
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70 ![]() ![]() |
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68 ![]() ![]() |
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67 ![]() ![]() |
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60 ![]() ![]() |
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60 ![]() ![]() |
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55 ![]() ![]() |
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55 ![]() ![]() |
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47 ![]() ![]() |
Related Occupations Save Table (XLS/CSV)
43-3011.00 | Bill and Account Collectors |
43-4031.00 | Court, Municipal, and License Clerks ![]() |
43-4051.00 | Customer Service Representatives ![]() |
43-4111.00 | Interviewers, Except Eligibility and Loan |
43-4171.00 | Receptionists and Information Clerks ![]() |
43-6013.00 | Medical Secretaries and Administrative Assistants ![]() |
43-9022.00 | Word Processors and Typists |
43-9041.00 | Insurance Claims and Policy Processing Clerks |
43-9061.00 | Office Clerks, General ![]() |
Wages & Employment Trends
Median wages (2019) | $14.72 hourly, $30,610 annual |
State wages | |
Local wages | |
Employment (2019) | 69,900 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 4,700 |
State trends | |
Top industries (2019) | Health Care and Social Assistance (38% employed in this sector)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.