Skip navigation

Details Report for:
43-2021.00 - Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Sample of reported job titles: Operator, Directory Assistance Operator, Telephone Operator, Customer Service Assistant, Information Specialist, Long Distance Operator (LD Operator), Telecommunications Operator, Toll Operator, 411 Directory Assistance Operator, Live Source Operator

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks   Save Table (XLS/CSV)


Importance
Category Task
92   Core Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
89   Core Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
76   Core Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
90   Supplemental Observe signal lights on switchboards, and dial or press buttons to make connections.
89   Supplemental Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
87   Supplemental Provide assistance for customers with special billing requests.
85   Supplemental Calculate and quote charges for services such as long-distance connections.
85   Supplemental Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
81   Supplemental Perform clerical duties such as typing, proofreading, and sorting mail.
80   Supplemental Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
80   Supplemental Interrupt busy lines if an emergency warrants.
77   Supplemental Provide relay service for hearing-impaired users.
69   Supplemental Promote company products, services, and savings plans when appropriate.
67   Supplemental Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
65   Supplemental Update directory information.
62   Supplemental Keep records of calls placed and received, and of related toll charges.

back to top

Tools & Technology   Save Table (XLS/CSV)

Tools used in this occupation:

Alarm systems — Alarm system monitors
Desktop calculator — 10-key calculators
Digital telephones — Voice over Internet Protocol VoIP systems
Laser fax machine — Laser facsimile machines
Laser printers — Computer laser printers
Paging controllers — Paging systems
Personal computers
Phone headsets — Telephone headsets
Photocopiers — Copy machines
Premise branch exchange PBX systems — Premise branch exchange PBX equipment; Telephone switchboards
Special purpose telephones — Multiline telephone systems; Secure voice equipment
Two way radios — Mobile radios
Typewriters — Electric typewriters

Technology used in this occupation:

Data base user interface and query software — Data entry software
Electronic mail software — Microsoft Outlook
Office suite software — Microsoft Office software
Spreadsheet software — Microsoft Excel
Video conferencing software — Video conference software
Word processing software — Microsoft Word

See all T2 categories and examples

back to top

Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
90   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
81   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
57   Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
52   Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
44   Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
35   Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
33   Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
32   Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
30   Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
26   Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
26   Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
26   Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
24   Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
18   Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
18   Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
15   Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
14   Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
12   Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
  Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
  Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
  Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
  Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
 Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
 Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
 Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

back to top

Skills   Save Table (XLS/CSV)


Importance
Skill
75   Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75   Speaking — Talking to others to convey information effectively.
69   Service Orientation — Actively looking for ways to help people.
56   Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
50   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
50   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
44   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
41   Coordination — Adjusting actions in relation to others' actions.
41   Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
38   Time Management — Managing one's own time and the time of others.
35   Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
35   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
35   Persuasion — Persuading others to change their minds or behavior.
35   Writing — Communicating effectively in writing as appropriate for the needs of the audience.
31   Negotiation — Bringing others together and trying to reconcile differences.
28   Instructing — Teaching others how to do something.
28   Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
25   Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
25   Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
22   Mathematics — Using mathematics to solve problems.
22   Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
19   Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
16   Programming — Writing computer programs for various purposes.
13   Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
13   Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
13   Operations Analysis — Analyzing needs and product requirements to create a design.
13   Technology Design — Generating or adapting equipment and technology to serve user needs.
  Operation and Control — Controlling operations of equipment or systems.
  Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
 Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
 Equipment Selection — Determining the kind of tools and equipment needed to do a job.
 Installation — Installing equipment, machines, wiring, or programs to meet specifications.
 Repairing — Repairing machines or systems using the needed tools.
 Science — Using scientific rules and methods to solve problems.
 Troubleshooting — Determining causes of operating errors and deciding what to do about it.

back to top

Abilities   Save Table (XLS/CSV)


Importance
Ability
88   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
81   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
78   Speech Clarity — The ability to speak clearly so others can understand you.
72   Speech Recognition — The ability to identify and understand the speech of another person.
56   Written Comprehension — The ability to read and understand information and ideas presented in writing.
53   Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
50   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
47   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
47   Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
47   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
47   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
41   Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
41   Near Vision — The ability to see details at close range (within a few feet of the observer).
41   Written Expression — The ability to communicate information and ideas in writing so others will understand.
38   Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
35   Far Vision — The ability to see details at a distance.
35   Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
31   Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
31   Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
28   Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
28   Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
28   Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
28   Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
28   Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
25   Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
25   Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
22   Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
22   Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
19   Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
19   Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
16   Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
16   Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
13   Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
13   Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
  Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
  Sound Localization — The ability to tell the direction from which a sound originated.
  Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
 Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
 Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
 Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
 Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
 Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
 Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
 Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
 Night Vision — The ability to see under low light conditions.
 Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
 Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
 Speed of Limb Movement — The ability to quickly move the arms and legs.
 Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
 Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.

back to top

Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
86   Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Enter information into databases or software programs.
82   Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
75   Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
70   Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Search files, databases or reference materials to obtain needed information.
69   Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
69   Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
65   Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Maintain call records.
62   Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Sort mail.
60   Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
58   Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
55   Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
54   Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Assist disabled or incapacitated individuals.
  • Assist individuals with paperwork.
54   Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
54   Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Calculate costs of goods or services.
53   Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
50   Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Answer telephones to direct calls or provide information.
  • Discuss account status or activity with customers or patrons.
49   Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
49   Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Proofread documents, records, or other files to ensure accuracy.
49   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
46   Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
45   Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
45   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
43   Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
42   Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
41   Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
36   Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
34   Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
34   Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
32   Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
26   Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
24   Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
22   Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
19   Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
16   Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
16   Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Promote products, services, or programs.
14   Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
  • Operate communications equipment or systems.
14   Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
10   Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
10   Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
  Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

back to top

Work Context   Save Table (XLS/CSV)

Work Context
Percentage of Top Responses
Spend Time Sitting — How much does this job require sitting?


98     Continually or almost continually
Telephone — How often do you have telephone conversations in this job?


100     Every day
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


96     Every day
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


97     Constant contact with others
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


94     Extremely important
Deal With External Customers — How important is it to work with external customers or the public in this job?


84     Extremely important
14     Very important
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


95     Every day
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


73     Extremely important
27     Very important
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


87     Every day
13     Never
Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?


67     Very important results
16     Important results
13     Moderate results
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


83     Continually or almost continually
16     Never
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


78     Continually or almost continually
21     Never
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


55     Extremely competitive
36     Moderately competitive
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


66     Moderately close (at arm's length)
31     Slightly close (e.g., shared office)
Work With Work Group or Team — How important is it to work with others in a group or team in this job?


38     Extremely important
27     Very important
13     Fairly important
12     Not important at all
Degree of Automation — How automated is the job?


23     Completely automated
Duration of Typical Work Week — Number of hours typically worked in one week.


19     More than 40 hours
78     40 hours
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


30     Extremely important
36     Very important
32     Not important at all
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


13     Every day
24     Once a week or more but not every day
43     Once a month or more but not every week
14     Never
Time Pressure — How often does this job require the worker to meet strict deadlines?


37     Every day
11     Once a week or more but not every day
13     Once a month or more but not every week
38     Never
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


15     Every day
29     Once a week or more but not every day
14     Once a month or more but not every week
16     Once a year or more but not every month
27     Never
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


27     A lot of freedom
54     Very little freedom
11     No freedom
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


13     Very high responsibility
21     High responsibility
18     Limited responsibility
42     No responsibility
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


27     Once a week or more but not every day
20     Once a year or more but not every month
43     Never
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


27     Important
25     Fairly important
33     Not important at all
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


27     Every day
67     Never
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


13     Very high responsibility
14     Moderate responsibility
15     Limited responsibility
49     No responsibility
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


12     Extremely serious
12     Very serious
12     Serious
55     Not serious at all
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


19     Every day
64     Never
Letters and Memos — How often does the job require written letters and memos?


15     Once a week or more but not every day
20     Once a month or more but not every week
13     Once a year or more but not every month
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


14     A lot of freedom
19     Very little freedom
55     No freedom
Electronic Mail — How often do you use electronic mail in this job?


13     Every day
12     Once a year or more but not every month
71     Never
Spend Time Standing — How much does this job require standing?


60     Less than half the time
38     Never
Work Schedules — How regular are the work schedules for this job?


29     Irregular (changes with weather conditions, production demands, or contract duration)
71     Regular (established routine, set schedule)
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


11     Every day
87     Never
Public Speaking — How often do you have to perform public speaking in this job?


24     Once a year or more but not every month
67     Never
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


91     Never
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


96     Never
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


94     Never
Spend Time Walking and Running — How much does this job require walking and running?


94     Never
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


99     Never
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


100     Never
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


100     Never
Exposed to High Places — How often does this job require exposure to high places?


100     Never
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


100     Never
Exposed to Radiation — How often does this job require exposure to radiation?


100     Never
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100     Never
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


100     Never
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


100     Never
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


100     Never
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


100     Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


100     Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


100     Never
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


100     Never
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


100     Never
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


100     Never
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


100     Never

back to top

Job Zone   Save Table (XLS/CSV)

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

back to top

Education


Percentage of Respondents
Education Level Required
84   High school diploma or equivalent Help
16   Less than high school diploma
  Post-secondary certificate Help

back to top

Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
95   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
56   Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
50   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
50   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
 Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

back to top

Work Styles   Save Table (XLS/CSV)


Importance
Work Style
98   Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
96   Integrity — Job requires being honest and ethical.
95   Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
92   Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
92   Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
89   Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
89   Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
83   Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
77   Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
76   Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
74   Persistence — Job requires persistence in the face of obstacles.
67   Initiative — Job requires a willingness to take on responsibilities and challenges.
65   Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
60   Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
60   Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
50   Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

back to top

Work Values   Save Table (XLS/CSV)


Extent
Work Value
72   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
50   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
33   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
28   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
28   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
28   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

back to top

Related Occupations   Save Table (XLS/CSV)

29-2071.00 Medical Records and Health Information Technicians Bright Outlook
41-9041.00 Telemarketers
43-2011.00 Switchboard Operators, Including Answering Service
43-3011.00 Bill and Account Collectors Bright Outlook
43-4031.03 License Clerks
43-4051.00 Customer Service Representatives Bright Outlook   Green Occupation Green
43-4081.00 Hotel, Motel, and Resort Desk Clerks Bright Outlook
43-4111.00 Interviewers, Except Eligibility and Loan
43-4171.00 Receptionists and Information Clerks   Bright Outlook Bright Outlook  
43-4181.00 Reservation and Transportation Ticket Agents and Travel Clerks

back to top

Wages & Employment Trends

Median wages (2013) $15.67 hourly, $32,590 annual
State wages Local Salary Info
 
Employment (2012) 11,000 employees
Projected growth (2012-2022) Decline (-3% or lower) Decline (-3% or lower)
Projected job openings (2012-2022) 2,900
State trends Employment Trends
 
Top industries (2012)
Information (46% employed in this sector)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

back to top

Job Openings on the Web

Find Jobs Job Banks

back to top