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Summary Report for:
35-3021.00 - Combined Food Preparation and Serving Workers, Including Fast Food

Perform duties which combine preparing and serving food and nonalcoholic beverages.

Sample of reported job titles: Car Hop, Counter Attendant, Crew Member, Deli Clerk (Delicatessen Clerk), Deli Worker (Delicatessen Worker), Dietary Aide, Food Service Worker, Prep Cook (Preparation Cook), School Cafeteria Cook, Server

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food. See more occupations related to this task.
  • Accept payment from customers, and make change as necessary. See more occupations related to this task.
  • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper. See more occupations related to this task.
  • Clean and organize eating, service, and kitchen areas. See more occupations related to this task.
  • Notify kitchen personnel of shortages or special orders. See more occupations related to this task.
  • Communicate with customers regarding orders, comments, and complaints. See more occupations related to this task.
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures. See more occupations related to this task.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags. See more occupations related to this task.
  • Relay food orders to cooks. See more occupations related to this task.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines. See more occupations related to this task.
  • Collect and return dirty dishes to the kitchen for washing. See more occupations related to this task.
  • Perform personnel activities such as supervising and training employees. See more occupations related to this task.
  • Monitor and order supplies or food items and restock as necessary to maintain inventory. See more occupations related to this task.
  • Cook or reheat food items such as french fries. See more occupations related to this task.
  • Wash dishes, glassware, and silverware after meals. See more occupations related to this task.
  • Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers. See more occupations related to this task.
  • Distribute food to servers. See more occupations related to this task.
  • Plan, prepare, and deliver meals to individuals with special dietary needs. See more occupations related to this task.
  • Arrange tables and decorations according to instructions. See more occupations related to this task.
  • Provide caterers with assistance in food preparation or service. See more occupations related to this task.
  • Serve food and beverages to guests at banquets or other social functions. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Bar code reader equipment — Barcode scanners; Linear imaging scanners; Long range charged coupled device CCD barcode scanners; Point of service scanners See more occupations related to this tool.
  • Belt conveyors — Food conveyor belts See more occupations related to this tool.
  • Cappuccino or espresso machines — Espresso machines See more occupations related to this tool.
  • Carbonated beverage dispenser — Carbonated beverage dispensers See more occupations related to this tool.
  • Carts — Motorized food transportation carts See more occupations related to this tool.
  • Cash registers See more occupations related to this tool.
  • Commercial use broilers — Broilers See more occupations related to this tool.
  • Commercial use coffee or iced tea makers — Coffee makers See more occupations related to this tool.
  • Commercial use convection ovens — Convection ovens See more occupations related to this tool.
  • Commercial use cutlery — Chefs' knives See more occupations related to this tool.
  • Commercial use deep fryers — Deep fat fryers; Deep wells; Fryers See more occupations related to this tool.
  • Commercial use dishwashers — Commercial dishwashers See more occupations related to this tool.
  • Commercial use dough machines — Pastry makers See more occupations related to this tool.
  • Commercial use electric can openers — Can openers See more occupations related to this tool.
  • Commercial use food choppers or cubers or dicers — Automatic dicers; Food choppers See more occupations related to this tool.
  • Commercial use food grinders — Meat grinders See more occupations related to this tool.
  • Commercial use food processors — Food processors See more occupations related to this tool.
  • Commercial use food slicers — Automatic slicers; Vertical cutters See more occupations related to this tool.
  • Commercial use food warmers — Electric warming tables; Steam counters; Steam tables See more occupations related to this tool.
  • Commercial use graters — Grating equipment See more occupations related to this tool.
  • Commercial use grills — Grills See more occupations related to this tool.
  • Commercial use mixers — Mixers See more occupations related to this tool.
  • Commercial use molds — Patty making machines See more occupations related to this tool.
  • Commercial use ovens — Commercial cooking ovens See more occupations related to this tool.
  • Commercial use peelers — Automatic peelers See more occupations related to this tool.
  • Commercial use ranges — Stoves See more occupations related to this tool.
  • Commercial use scales — Scales See more occupations related to this tool.
  • Commercial use scoops — Metal ice cream scoops See more occupations related to this tool.
  • Commercial use steamers — Steam cookers See more occupations related to this tool.
  • Commercial use toasters — Toasters See more occupations related to this tool.
  • Food grade sanitizers — Sanitizing units See more occupations related to this tool.
  • Ice dispensers — Ice machines See more occupations related to this tool.
  • Magnetic stripe readers and encoders — Credit card processing machines; Credit card scanners See more occupations related to this tool.
  • Milk dispensers — Milk dispensing machines See more occupations related to this tool.
  • Milkshake machines — Milkshake and smoothie machines See more occupations related to this tool.
  • Non carbonated beverage dispenser — Non-carbonated beverage dispensers See more occupations related to this tool.
  • Point of sale POS receipt printers — Point of sale POS printers See more occupations related to this tool.
  • Point of sale POS terminal — Point of sale POS terminals; Point of service workstations See more occupations related to this tool.
  • Slush machines See more occupations related to this tool.
  • Soft serve machines — Ice cream/yogurt machines See more occupations related to this tool.
  • Touch screen monitors See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — Menu and nutrition database software See more occupations related to this technology.
  • Point of sale POS software — ICVERIFY software; Intuit QuickBooks Point of Sale; NCR Advanced Checkout Solution; NCR NeighborhoodPOS (see all 7 examples) See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Instructing — Teaching others how to do something. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). See more occupations related to this activity.
  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.

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Detailed Work Activities

  • Process customer bills or payments. See more occupations related to this activity.
  • Order materials, supplies, or equipment. See more occupations related to this activity.
  • Cook foods. See more occupations related to this activity.
  • Arrange food for serving. See more occupations related to this activity.
  • Clean food preparation areas, facilities, or equipment. See more occupations related to this activity.
  • Take customer orders. See more occupations related to this activity.
  • Clean tableware. See more occupations related to this activity.
  • Communicate with customers to resolve complaints or ensure satisfaction. See more occupations related to this activity.
  • Operate cash registers. See more occupations related to this activity.
  • Serve food or beverages. See more occupations related to this activity.
  • Communicate dining or order details to kitchen personnel. See more occupations related to this activity.
  • Clean food service areas. See more occupations related to this activity.
  • Prepare hot or cold beverages. See more occupations related to this activity.
  • Train food preparation or food service personnel. See more occupations related to this activity.
  • Arrange tables or dining areas. See more occupations related to this activity.
  • Package food or supplies. See more occupations related to this activity.
  • Move equipment, supplies or food to required locations. See more occupations related to this activity.
  • Collect dirty dishes or other tableware. See more occupations related to this activity.
  • Assist chefs or caterers with food or drink preparation. See more occupations related to this activity.

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Work Context

  • Spend Time Standing — 81% responded “Continually or almost continually.” See more occupations related to this work context.
  • Physical Proximity — 55% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Contact With Others — 65% responded “Constant contact with others.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 51% responded “Every day.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 47% responded “Continually or almost continually.” See more occupations related to this work context.
  • Work With Work Group or Team — 46% responded “Extremely important.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 58% responded “Continually or almost continually.” See more occupations related to this work context.
  • Face-to-Face Discussions — 45% responded “Every day.” See more occupations related to this work context.
  • Spend Time Walking and Running — 46% responded “Continually or almost continually.” See more occupations related to this work context.
  • Deal With External Customers — 37% responded “Extremely important.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 35% responded “Important.” See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 68% responded “Every day.” See more occupations related to this work context.
  • Exposed to Minor Burns, Cuts, Bites, or Stings — 50% responded “Every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 40% responded “Very important.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 39% responded “Very high responsibility.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 29% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 58% responded “Every day.” See more occupations related to this work context.
  • Very Hot or Cold Temperatures — 49% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 45% responded “Every day.” See more occupations related to this work context.
  • Level of Competition — 31% responded “Highly competitive.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 33% responded “Extremely important.” See more occupations related to this work context.
  • Freedom to Make Decisions — 45% responded “Some freedom.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 26% responded “Moderate results.” See more occupations related to this work context.
  • Telephone — 37% responded “Every day.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 32% responded “Moderate responsibility.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 29% responded “Very little freedom.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 38% responded “Every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
70   Less than high school diploma
22   High school diploma or equivalent Help
9   Post-doctoral training

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Credentials

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Interests

Interest code: CRE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $8.85 hourly, $18,410 annual
State wages Local Salary Info
 
Employment (2012) 2,969,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 1,555,700
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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