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Summary Report for:
35-3041.00 - Food Servers, Nonrestaurant

Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars.

Sample of reported job titles: Diet Aide, Dietary Aide, Dietary Assistant, Dietary Service Aide, Food Service Assistant, Food Service Worker, Room Server, Room Service Server, Server, Tray Server

View report: Summary  Details  Custom

Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Examine trays to ensure that they contain required items.
  • Place food servings on plates or trays according to orders or instructions.
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Load trays with accessories such as eating utensils, napkins, or condiments.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Carry food, silverware, or linen on trays or use carts to carry trays.
  • Determine where patients or patrons would like to eat their meals and help them get situated.
  • Prepare food items, such as sandwiches, salads, soups, or beverages.
  • Remove trays and stack dishes for return to kitchen after meals are finished.
  • Stock service stations with items, such as ice, napkins, or straws.
  • Record amounts and types of special food items served to customers.
  • Total checks, present them to customers, and accept payment for services.

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Technology Skills

  • Data base user interface and query software — CBORD Nutrition Service Suite; Picis CareSuite Dietary Manager
  • Enterprise resource planning ERP software Hot technology — Capital Codeworks MenuMax
  • Office suite software — Microsoft Office
  • Operating system software — Microsoft Windows
  • Point of sale POS software

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Tools Used

  • Carbonated beverage dispenser — Carbonated beverage dispensers
  • Commercial use blenders — Blenders
  • Commercial use coffee or iced tea makers — Commercial coffeemakers
  • Commercial use cutlery — Carving knives; Chefs' knives
  • Commercial use dishwashers — Commercial dishwashers; Commercial glasswashers
  • Commercial use food slicers — Slicing machines
  • Commercial use food warmers — Steam tables
  • Commercial use toasters — Toasters
  • Desktop calculator — 10-key calculators
  • Desktop computers
  • Ice dispensers — Ice-making machines
  • Non carbonated beverage dispenser — Juice dispensers
  • Personal computers
  • Point of sale POS terminal — Point of sale POS computer terminals
  • Touch screen monitors

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Skills

  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Service Orientation — Actively looking for ways to help people.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity — The ability to speak clearly so others can understand you.

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Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

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Detailed Work Activities

  • Arrange food for serving.
  • Monitor food services operations to ensure procedures are followed.
  • Stock serving stations or dining areas with food or supplies.
  • Clean tableware.
  • Communicate dining or order details to kitchen personnel.
  • Move equipment, supplies or food to required locations.
  • Assist customers with seating arrangements.
  • Collect dirty dishes or other tableware.
  • Cook foods.
  • Process customer bills or payments.
  • Record operational or production data.

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Work Context

  • Contact With Others — 87% responded “Constant contact with others.”
  • Spend Time Standing — 61% responded “Continually or almost continually.”
  • Face-to-Face Discussions — 77% responded “Every day.”
  • Work With Work Group or Team — 48% responded “Extremely important.”
  • Indoors, Environmentally Controlled — 81% responded “Every day.”
  • Spend Time Walking and Running — 49% responded “Continually or almost continually.”
  • Spend Time Bending or Twisting the Body — 46% responded “Continually or almost continually.”
  • Importance of Being Exact or Accurate — 41% responded “Very important.”
  • Spend Time Making Repetitive Motions — 49% responded “Continually or almost continually.”
  • Telephone — 60% responded “Every day.”
  • Deal With External Customers — 57% responded “Extremely important.”
  • Physical Proximity — 37% responded “Moderately close (at arm's length).”
  • Responsible for Others' Health and Safety — 40% responded “High responsibility.”
  • Freedom to Make Decisions — 45% responded “Some freedom.”
  • Time Pressure — 47% responded “Every day.”
  • Exposed to Minor Burns, Cuts, Bites, or Stings — 51% responded “Every day.”
  • Frequency of Decision Making — 46% responded “Every day.”
  • Structured versus Unstructured Work — 61% responded “Some freedom.”
  • Coordinate or Lead Others — 43% responded “Very important.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 32% responded “Continually or almost continually.”
  • Deal With Unpleasant or Angry People — 45% responded “Once a month or more but not every week.”
  • Importance of Repeating Same Tasks — 34% responded “Important.”
  • Impact of Decisions on Co-workers or Company Results — 39% responded “Important results.”
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 44% responded “Never.”

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include counter and rental clerks, dishwashers, cashiers, landscaping and groundskeeping workers, logging equipment operators, and baristas.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
Not available Less than high school diploma
Not available High school diploma or equivalent Help
Not available Some college, no degree

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Credentials

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Interests

Interest code: SRE

  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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Work Styles

  • Integrity — Job requires being honest and ethical.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Persistence — Job requires persistence in the face of obstacles.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Wages & Employment Trends

Median wages (2016) $10.21 hourly, $21,240 annual
State wages Local Salary Info
 
Employment (2014) 253,000 employees
Projected growth (2014-2024) Faster than average (9% to 13%) Faster than average (9% to 13%)
Projected job openings (2014-2024) 96,000
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2016 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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