Summary Report for:
35-9031.00 - Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
Sample of reported job titles: Buffet Hostess, General Teller, Greeter, Hospitality Coordinator, Host, Host Coordinator, Hostess, Seater
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Provide guests with menus.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Greet guests and seat them at tables or in waiting areas.
- Answer telephone calls and respond to inquiries or transfer calls.
- Operate cash registers to accept payments for food and beverages.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Take and prepare to-go orders.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Receive and record patrons' dining reservations.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform patrons of establishment specialties and features.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Assist other restaurant workers by serving food and beverages, or by bussing tables.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Hire, train, and supervise food and beverage service staff.
- Prepare cash receipts after establishments close, and make bank deposits.
- Direct patrons to coatrooms and waiting areas such as lounges.
- Plan parties or other special events and services.
- Prepare staff work schedules.
- Order or requisition supplies and equipment for tables and serving stations.
- Perform marketing and advertising services.
- Calendar and scheduling software — iMagic Restaurant Reservation
- Data base user interface and query software — Avenista Table Reservations; GuestBridge Reserve; OpenTable; Reservation software (see all 5 examples)
- Office suite software — Microsoft Office
- Operating system software — Microsoft Windows
- Point of sale POS software — Hospitality Control Solutions Aloha Point-of-Sale
- Spreadsheet software — Microsoft Excel
Hot Technology — a technology requirement frequently included in employer job postings.
- Carbonated beverage dispenser — Carbonated beverage dispensers
- Cash registers
- Commercial use coffee or iced tea makers — Commercial coffeemakers
- Desktop computers
- Ice dispensers — Ice-making machines
- Non carbonated beverage dispenser — Juice dispensers
- Personal computers
- Pocket calculator — Handheld calculators
- Point of sale POS terminal — Point of sale POS computer terminals
- Special purpose telephones — Multi-line telephone systems
- Touch screen monitors
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Service Orientation — Actively looking for ways to help people.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Coordination — Adjusting actions in relation to others' actions.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Detailed Work Activities
- Assist customers with seating arrangements.
- Present food or beverage information or menus to customers.
- Provide customers with general information or assistance.
- Operate cash registers.
- Process customer bills or payments.
- Communicate with customers to resolve complaints or ensure satisfaction.
- Communicate dining or order details to kitchen personnel.
- Package food or supplies.
- Take customer orders.
- Coordinate activities of food service staff.
- Schedule dining reservations.
- Inspect facilities, equipment or supplies to ensure conformance to standards.
- Perform human resources activities.
- Train food preparation or food service personnel.
- Record operational or production data.
- Assist chefs or caterers with food or drink preparation.
- Plan special events.
- Manage food service operations or parts of operations.
- Order materials, supplies, or equipment.
- Plan menu options.
- Contact With Others — 88% responded “Constant contact with others.”
- Spend Time Standing — 78% responded “Continually or almost continually.”
- Work With Work Group or Team — 64% responded “Extremely important.”
- Telephone — 81% responded “Every day.”
- Face-to-Face Discussions — 71% responded “Every day.”
- Spend Time Walking and Running — 53% responded “Continually or almost continually.”
- Physical Proximity — 44% responded “Very close (near touching).”
- Deal With Unpleasant or Angry People — 49% responded “Every day.”
- Deal With External Customers — 49% responded “Extremely important.”
- Indoors, Environmentally Controlled — 63% responded “Every day.”
- Coordinate or Lead Others — 40% responded “Extremely important.”
- Frequency of Conflict Situations — 42% responded “Every day.”
- Structured versus Unstructured Work — 35% responded “A lot of freedom.”
- Spend Time Making Repetitive Motions — 42% responded “Continually or almost continually.”
- Importance of Being Exact or Accurate — 37% responded “Very important.”
- Freedom to Make Decisions — 27% responded “A lot of freedom.”
- Frequency of Decision Making — 47% responded “Every day.”
- Responsible for Others' Health and Safety — 30% responded “High responsibility.”
- Responsibility for Outcomes and Results — 35% responded “Moderate responsibility.”
- Importance of Repeating Same Tasks — 31% responded “Important.”
- Impact of Decisions on Co-workers or Company Results — 29% responded “Moderate results.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.|
|SVP Range||(4.0 to < 6.0)|
Interest code: ES Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Integrity — Job requires being honest and ethical.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Wages & Employment Trends
|Median wages (2017)||$10.06 hourly, $20,930 annual|
|Employment (2016)||409,000 employees|
|Projected growth (2016-2026)||Average (5% to 9%)|
|Projected job openings (2016-2026)||97,900|
|Top industries (2016)|
Source: Bureau of Labor Statistics 2017 wage data and 2016-2026 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
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