Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
35-9031.00
Bright Outlook Updated 2023

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Sample of reported job titles: Buffet Hostess, General Teller, Greeter, Host, Hostess, Seater

Occupation-Specific Information

Tasks Save Table: XLSX CSV

ImportanceCategoryTask
92
 
Core
Provide guests with menus.
92
 
Core
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
91
 
Core
Greet guests and seat them at tables or in waiting areas.
91
 
Core
Answer telephone calls and respond to inquiries or transfer calls.
89
 
Core
Operate cash registers to accept payments for food and beverages.
86
 
Core
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
85
 
Core
Take and prepare to-go orders.
85
 
Core
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
84
 
Core
Receive and record patrons' dining reservations.
83
 
Core
Inspect dining and serving areas to ensure cleanliness and proper setup.
79
 
Core
Inform patrons of establishment specialties and features.
78
 
Core
Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
76
 
Core
Assist other restaurant workers by serving food and beverages, or by bussing tables.
85
 
Supplemental
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
80
 
Supplemental
Hire, train, and supervise food and beverage service staff.
78
 
Supplemental
Prepare cash receipts after establishments close, and make bank deposits.
70
 
Supplemental
Direct patrons to coatrooms and waiting areas, such as lounges.
70
 
Supplemental
Plan parties or other special events and services.
68
 
Supplemental
Prepare staff work schedules.
64
 
Supplemental
Order or requisition supplies and equipment for tables and serving stations.
61
 
Supplemental
Perform marketing and advertising services.
49
 
Supplemental
Confer with other staff to help plan establishments' menus.
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Technology Skills Save Table: XLSX CSV

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Tools Used Save Table: XLSX CSV

Occupational Requirements

Work Activities Save Table: XLSX CSV

ImportanceWork Activity
78
 
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
65
 
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
64
 
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
64
 
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
61
 
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
58
 
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
52
 
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
51
 
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
49
 
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
48
 
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
48
 
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
48
 
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
47
 
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
47
 
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
46
 
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
46
 
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
45
 
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
44
 
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
40
 
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
39
 
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
39
 
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
39
 
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
39
 
Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
37
 
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
37
 
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
36
 
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
34
 
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
33
 
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
30
 
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
30
 
Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
29
 
Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
29
 
Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
28
 
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
26
 
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
24
 
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
21
 
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
20
 
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
6
 
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
5
 
Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
3
 
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
2
 
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Detailed Work Activities Save Table: XLSX CSV

Find occupations related to multiple detailed work activities

Work Context Save Table: XLSX CSV

  • Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
    • 88%
      88%
       
      Constant contact with others
  • Spend Time Standing — How much does this job require standing?
    • 78%
      78%
       
      Continually or almost continually
    • 17%
      17%
       
      More than half the time
  • Work With Work Group or Team — How important is it to work with others in a group or team in this job?
    • 64%
      64%
       
      Extremely important
    • 32%
      32%
       
      Very important
  • Telephone — How often do you have telephone conversations in this job?
    • 81%
      81%
       
      Every day
  • Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
    • 71%
      71%
       
      Every day
    • 19%
      19%
       
      Once a week or more but not every day
  • Spend Time Walking and Running — How much does this job require walking and running?
    • 53%
      53%
       
      Continually or almost continually
    • 26%
      26%
       
      More than half the time
    • 17%
      17%
       
      About half the time
  • Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
    • 44%
      44%
       
      Very close (near touching)
    • 37%
      37%
       
      Moderately close (at arm's length)
    • 12%
      12%
       
      Slightly close (e.g., shared office)
  • Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
    • 49%
      49%
       
      Every day
    • 22%
      22%
       
      Once a week or more but not every day
    • 15%
      15%
       
      Once a month or more but not every week
  • Deal With External Customers — How important is it to work with external customers or the public in this job?
    • 49%
      49%
       
      Extremely important
    • 17%
      17%
       
      Very important
    • 18%
      18%
       
      Important
  • Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
    • 63%
      63%
       
      Every day
    • 24%
      24%
       
      Never
  • Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
    • 40%
      40%
       
      Extremely important
    • 24%
      24%
       
      Very important
    • 21%
      21%
       
      Important
  • Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
    • 42%
      42%
       
      Every day
    • 22%
      22%
       
      Once a week or more but not every day
    • 16%
      16%
       
      Once a month or more but not every week
    • 13%
      13%
       
      Never
  • Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
    • 35%
      35%
       
      A lot of freedom
    • 28%
      28%
       
      Some freedom
    • 13%
      13%
       
      Limited freedom
    • 24%
      24%
       
      Very little freedom
  • Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
    • 42%
      42%
       
      Continually or almost continually
    • 14%
      14%
       
      More than half the time
    • 22%
      22%
       
      About half the time
    • 15%
      15%
       
      Never
  • Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
    • 18%
      18%
       
      Extremely important
    • 37%
      37%
       
      Very important
    • 23%
      23%
       
      Important
    • 23%
      23%
       
      Fairly important
  • Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
    • 27%
      27%
       
      A lot of freedom
    • 27%
      27%
       
      Some freedom
    • 19%
      19%
       
      Limited freedom
    • 23%
      23%
       
      Very little freedom
  • Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
    • 47%
      47%
       
      Every day
    • 26%
      26%
       
      Never
  • Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
    • 21%
      21%
       
      Very high responsibility
    • 30%
      30%
       
      High responsibility
    • 18%
      18%
       
      Moderate responsibility
    • 26%
      26%
       
      Limited responsibility
  • Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
    • 24%
      24%
       
      Very high responsibility
    • 14%
      14%
       
      High responsibility
    • 35%
      35%
       
      Moderate responsibility
    • 15%
      15%
       
      Limited responsibility
    • 12%
      12%
       
      No responsibility
  • Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
    • 17%
      17%
       
      Extremely important
    • 23%
      23%
       
      Very important
    • 31%
      31%
       
      Important
    • 21%
      21%
       
      Fairly important
  • Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
    • 14%
      14%
       
      Very important results
    • 27%
      27%
       
      Important results
    • 29%
      29%
       
      Moderate results
    • 15%
      15%
       
      Minor results
    • 15%
      15%
       
      No results
  • Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
    • 25%
      25%
       
      Every day
    • 22%
      22%
       
      Once a week or more but not every day
    • 12%
      12%
       
      Once a month or more but not every week
    • 36%
      36%
       
      Never
  • Public Speaking — How often do you have to perform public speaking in this job?
    • 34%
      34%
       
      Every day
    • 16%
      16%
       
      Once a year or more but not every month
    • 37%
      37%
       
      Never
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
    • 26%
      26%
       
      Continually or almost continually
    • 14%
      14%
       
      More than half the time
    • 12%
      12%
       
      Less than half the time
    • 38%
      38%
       
      Never
  • Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
    • 20%
      20%
       
      Every day
    • 18%
      18%
       
      Once a month or more but not every week
    • 25%
      25%
       
      Once a year or more but not every month
    • 29%
      29%
       
      Never
  • Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
    • 14%
      14%
       
      More than half the time
    • 16%
      16%
       
      About half the time
    • 32%
      32%
       
      Less than half the time
    • 29%
      29%
       
      Never
  • Degree of Automation — How automated is the job?
    • 12%
      12%
       
      Highly automated
    • 30%
      30%
       
      Moderately automated
    • 39%
      39%
       
      Slightly automated
    • 19%
      19%
       
      Not at all automated
  • Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
    • 14%
      14%
       
      Highly competitive
    • 22%
      22%
       
      Moderately competitive
    • 24%
      24%
       
      Slightly competitive
    • 34%
      34%
       
      Not at all competitive
  • Time Pressure — How often does this job require the worker to meet strict deadlines?
    • 23%
      23%
       
      Once a week or more but not every day
    • 20%
      20%
       
      Once a year or more but not every month
    • 45%
      45%
       
      Never
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
    • 26%
      26%
       
      Every day
    • 64%
      64%
       
      Never
  • Electronic Mail — How often do you use electronic mail in this job?
    • 24%
      24%
       
      Once a week or more but not every day
    • 58%
      58%
       
      Never
  • Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
    • 13%
      13%
       
      Every day
    • 18%
      18%
       
      Once a week or more but not every day
    • 11%
      11%
       
      Once a year or more but not every month
    • 59%
      59%
       
      Never
  • Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
    • 19%
      19%
       
      Serious
    • 39%
      39%
       
      Fairly serious
    • 36%
      36%
       
      Not serious at all
  • Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
    • 14%
      14%
       
      More than half the time
    • 40%
      40%
       
      Less than half the time
    • 39%
      39%
       
      Never
  • Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
    • 19%
      19%
       
      Every day
    • 11%
      11%
       
      Once a year or more but not every month
    • 69%
      69%
       
      Never
  • Letters and Memos — How often does the job require written letters and memos?
    • 18%
      18%
       
      Once a week or more but not every day
    • 23%
      23%
       
      Once a year or more but not every month
    • 55%
      55%
       
      Never
  • Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
    • 21%
      21%
       
      Once a week or more but not every day
    • 70%
      70%
       
      Never
  • Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
    • 16%
      16%
       
      Once a week or more but not every day
    • 71%
      71%
       
      Never
  • Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
    • 16%
      16%
       
      Once a month or more but not every week
    • 22%
      22%
       
      Once a year or more but not every month
    • 57%
      57%
       
      Never
  • Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
    • 14%
      14%
       
      Once a week or more but not every day
    • 75%
      75%
       
      Never
  • Duration of Typical Work Week — Number of hours typically worked in one week.
    • 26%
      26%
       
      40 hours
    • 69%
      69%
       
      Less than 40 hours
  • Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
    • 11%
      11%
       
      More than half the time
    • 20%
      20%
       
      Less than half the time
    • 62%
      62%
       
      Never
  • Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
    • 13%
      13%
       
      Every day
    • 14%
      14%
       
      Once a year or more but not every month
    • 73%
      73%
       
      Never
  • Spend Time Sitting — How much does this job require sitting?
    • 36%
      36%
       
      Less than half the time
    • 57%
      57%
       
      Never
  • Work Schedules — How regular are the work schedules for this job?
    • 12%
      12%
       
      Irregular (changes with weather conditions, production demands, or contract duration)
    • 80%
      80%
       
      Regular (established routine, set schedule)
  • Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
    • 76%
      76%
       
      Never
  • Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
    • 80%
      80%
       
      Never
  • Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
    • 90%
      90%
       
      Never
  • Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
    • 86%
      86%
       
      Never
  • In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
    • 92%
      92%
       
      Never
  • Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
    • 92%
      92%
       
      Never
  • Exposed to High Places — How often does this job require exposure to high places?
    • 91%
      91%
       
      Never
  • In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
    • 92%
      92%
       
      Never
  • Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
    • 88%
      88%
       
      Not important at all
  • Exposed to Radiation — How often does this job require exposure to radiation?
    • 95%
      95%
       
      Never
  • Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
    • 96%
      96%
       
      Never
  • Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
    • 95%
      95%
       
      Never

Experience Requirements

Job Zone Save Table: XLSX CSV

Title
Job Zone Two: Some Preparation Needed
Education
These occupations usually require a high school diploma.
Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
SVP Range
(4.0 to < 6.0)

Training & Credentials

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Certifications
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Apprenticeship Opportunities

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Worker Requirements

Skills Save Table: XLSX CSV

ImportanceSkill
66
 
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
60
 
Speaking — Talking to others to convey information effectively.
56
 
Service Orientation — Actively looking for ways to help people.
56
 
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
50
 
Coordination — Adjusting actions in relation to others' actions.
47
 
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
47
 
Negotiation — Bringing others together and trying to reconcile differences.
47
 
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
44
 
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
44
 
Persuasion — Persuading others to change their minds or behavior.
41
 
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
41
 
Time Management — Managing one's own time and the time of others.
38
 
Instructing — Teaching others how to do something.
38
 
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
35
 
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
31
 
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
31
 
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
31
 
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
28
 
Mathematics — Using mathematics to solve problems.
28
 
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
22
 
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
16
 
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
13
 
Operations Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
6
 
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
6
 
Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
6
 
Programming — Writing computer programs for various purposes.
6
 
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
3
 
Operation and Control — Controlling operations of equipment or systems.
3
 
Technology Design — Generating or adapting equipment and technology to serve user needs.
0
 
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0
 
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
0
 
Installation — Installing equipment, machines, wiring, or programs to meet specifications.
0
 
Operations Analysis — Analyzing needs and product requirements to create a design.
0
 
Repairing — Repairing machines or systems using the needed tools.
0
 
Science — Using scientific rules and methods to solve problems.

Knowledge Save Table: XLSX CSV

ImportanceKnowledge
89
 
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
70
 
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
68
 
Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
60
 
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
50
 
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
48
 
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
42
 
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
41
 
Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
40
 
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
35
 
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
35
 
Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
34
 
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
32
 
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
32
 
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
31
 
Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
29
 
Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
25
 
Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
25
 
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
22
 
Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
20
 
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
20
 
Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
17
 
Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
15
 
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
14
 
Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
14
 
Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
12
 
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
11
 
Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
11
 
Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
11
 
Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
10
 
Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
8
 
Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
6
 
Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
6
 
History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • 62%
     
    High school diploma or equivalent required
  • 32%
     
    Less than high school diploma required
  • 6%
     
    Bachelor’s degree required

Worker Characteristics

Abilities Save Table: XLSX CSV

ImportanceAbility
72
 
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
72
 
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
60
 
Speech Clarity — The ability to speak clearly so others can understand you.
60
 
Speech Recognition — The ability to identify and understand the speech of another person.
56
 
Near Vision — The ability to see details at close range (within a few feet of the observer).
50
 
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
47
 
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
47
 
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
47
 
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
47
 
Written Comprehension — The ability to read and understand information and ideas presented in writing.
44
 
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
44
 
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
44
 
Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
44
 
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
41
 
Far Vision — The ability to see details at a distance.
38
 
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
38
 
Written Expression — The ability to communicate information and ideas in writing so others will understand.
31
 
Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
31
 
Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
31
 
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
28
 
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
28
 
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
28
 
Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
28
 
Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
25
 
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
25
 
Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
25
 
Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
25
 
Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
22
 
Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
22
 
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
22
 
Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
22
 
Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
22
 
Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
22
 
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
22
 
Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
19
 
Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
19
 
Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
19
 
Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
19
 
Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
16
 
Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
16
 
Speed of Limb Movement — The ability to quickly move the arms and legs.
6
 
Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
6
 
Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
3
 
Night Vision — The ability to see under low-light conditions.
3
 
Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
3
 
Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
0
 
Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0
 
Glare Sensitivity — The ability to see objects in the presence of a glare or bright lighting.
0
 
Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
0
 
Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
0
 
Sound Localization — The ability to tell the direction from which a sound originated.
0
 
Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Interests Save Table: XLSX CSV

Occupational InterestInterest
70
 
Social — Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
53
 
Enterprising — Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
47
 
Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
39
 
Realistic — Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
13
 
Artistic — Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
0
 
Investigative — Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Work Values Save Table: XLSX CSV

ExtentWork Value
67
 
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
33
 
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
28
 
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
25
 
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
22
 
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
22
 
Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Work Styles Save Table: XLSX CSV

ImportanceWork Style
82
 
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
78
 
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
77
 
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
75
 
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
73
 
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
72
 
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
71
 
Integrity — Job requires being honest and ethical.
70
 
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
67
 
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
64
 
Initiative — Job requires a willingness to take on responsibilities and challenges.
54
 
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
50
 
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
49
 
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
49
 
Persistence — Job requires persistence in the face of obstacles.
37
 
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
31
 
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Workforce Characteristics

Wages & Employment Trends

Median wages (2022)
$13.33 hourly, $27,720 annual
State wages
Local wages
Employment (2022)
412,800 employees
Projected growth (2022-2032)
Little or no change
Projected job openings (2022-2032)
104,200
State trends
Top industries (2022)
Accommodation and Food Services (95% employed in this sector)

Source: Bureau of Labor Statistics 2022 wage data and 2022-2032 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2022-2032). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

State job openings
Local job openings

More Information

Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.