Summary Report for:
35-3022.00 - Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
Serve food to diners at counter or from a steam table.
Sample of reported job titles: Cafe Attendant, Cafe Server, Cafe Worker, Cafeteria Server, Cafeteria Worker, Crew Member, Food Service Assistant, Food Service Worker, Line Server, Server
Also see: Baristas
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Balance receipts and payments in cash registers.
- Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Replenish foods at serving stations.
- Brew coffee and tea, and fill containers with requested beverages.
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Order items needed to replenish supplies.
- Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
- Set up dining areas for meals and clear them following meals.
- Carve meat.
- Deliver orders to kitchens, and pick up and serve food when it is ready.
- Add relishes and garnishes to food orders, according to instructions.
- Arrange reservations for patrons of dining establishments.
Tools & Technology
Tools used in this occupation:
- Cappuccino or espresso machines — Cappuccino makers; Espresso machines
- Carbonated beverage dispenser — Carbonated beverage dispensers; Soda machines
- Cash registers
- Commercial use blenders — Blenders; Milk frothers
- Commercial use coffee grinders — Commercial coffee grinders
- Commercial use coffee or iced tea makers — Commercial coffeemakers
- Commercial use cutlery — Chefs' knives
- Commercial use dishwashers — Commercial dishwashers; Commercial glasswashers
- Commercial use food slicers — Commercial food slicers; Slicing machines
- Commercial use food warmers — Steam tables
- Commercial use grills — Commercial kitchen grills
- Commercial use heat lamps — Infrared heat lamps
- Commercial use microwave ovens — Commercial microwave ovens
- Commercial use mixers — Mixers
- Commercial use ranges — Electric ovens; Electric stoves; Gas ovens; Gas stoves
- Commercial use scales — Portion scales
- Desktop computers
- Domestic kitchen or food thermometers — Food thermometers
- Ice dispensers — Ice machines; Ice-making machines
- Intercom systems
- Laser printers — Ticket printers
- Magnetic stripe readers and encoders — Credit card machines; Credit card processing machines
- Milkshake machines — Milkshake and smoothie machines
- Non carbonated beverage dispenser — Juice dispensers
- Personal computers
- Pocket calculator — Handheld calculators
- Point of sale POS terminal — Point of sale POS computer terminals
- Soft serve machines — Soft-serve ice cream machines
- Touch screen monitors
Technology used in this occupation:
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Detailed Work Activities
- Process customer bills or payments.
- Order materials, supplies, or equipment.
- Cook foods.
- Clean food preparation areas, facilities, or equipment.
- Take customer orders.
- Clean tableware.
- Balance receipts.
- Stock serving stations or dining areas with food or supplies.
- Operate cash registers.
- Cut cooked or raw foods.
- Serve food or beverages.
- Prepare hot or cold beverages.
- Communicate dining or order details to kitchen personnel.
- Arrange tables or dining areas.
- Package food or supplies.
- Collect dirty dishes or other tableware.
- Add garnishes to food.
- Schedule dining reservations.
- Spend Time Standing
- Physical Proximity — 26% responded “Moderately close (at arm's length).”
- Work With Work Group or Team — 58% responded “Extremely important.”
- Contact With Others — 14% responded “Contact with others about half the time.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 20% responded “Never.”
- Indoors, Environmentally Controlled — 71% responded “Every day.”
- Face-to-Face Discussions — 45% responded “Every day.”
- Spend Time Walking and Running — 31% responded “Continually or almost continually.”
- Deal With External Customers — 34% responded “Important.”
- Deal With Unpleasant or Angry People — 29% responded “Once a week or more but not every day.”
- Frequency of Decision Making — 39% responded “Every day.”
- Exposed to Minor Burns, Cuts, Bites, or Stings — 37% responded “Every day.”
- Spend Time Making Repetitive Motions — 23% responded “Continually or almost continually.”
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 42% responded “Every day.”
- Freedom to Make Decisions — 38% responded “Some freedom.”
- Structured versus Unstructured Work — 20% responded “Very little freedom.”
|Title||Job Zone One: Little or No Preparation Needed|
|Education||Some of these occupations may require a high school diploma or GED certificate.|
|Related Experience||Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.|
|Job Training||Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.|
|Job Zone Examples||These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.|
|SVP Range||(Below 4.0)|
Percentage of Respondents
|Education Level Required|
|75||Less than high school diploma|
|24||High school diploma or equivalent|
|1||Some college, no degree|
Interest code: RSE
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity — Job requires being honest and ethical.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Persistence — Job requires persistence in the face of obstacles.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2014)||$9.01 hourly, $18,740 annual|
|Employment (2012)||439,000 employees|
|Projected growth (2012-2022)||Little or no change (-2% to 2%)|
|Projected job openings (2012-2022)||267,800|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Food and Beverage Serving and Related Workers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.