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Summary Report for:
39-3031.00 - Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

Sample of reported job titles: Docent, Event Staff, Lobby Attendant, Ticket Attendant, Ticket Taker, Usher, Visitor Services Assistant, Visitor Services Associate, Visitor Services Representative, Visitor Services Specialist

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Greet patrons attending entertainment events. See more occupations related to this task.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events. See more occupations related to this task.
  • Clean facilities. See more occupations related to this task.
  • Settle seating disputes or help solve other customer concerns. See more occupations related to this task.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued. See more occupations related to this task.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs. See more occupations related to this task.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency. See more occupations related to this task.
  • Refuse admittance to undesirable persons or persons without tickets or passes. See more occupations related to this task.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions. See more occupations related to this task.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary. See more occupations related to this task.
  • Maintain order and ensure adherence to safety rules. See more occupations related to this task.
  • Search for lost articles or for parents of lost children. See more occupations related to this task.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances. See more occupations related to this task.
  • Count and record number of tickets collected. See more occupations related to this task.
  • Lead tours and answer visitors' questions about the exhibits. See more occupations related to this task.
  • Manage inventory or sale of artist merchandise. See more occupations related to this task.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter. See more occupations related to this task.
  • Distribute programs to patrons. See more occupations related to this task.
  • Give door checks to patrons who are temporarily leaving establishments. See more occupations related to this task.
  • Manage informational kiosks or displays of event signs or posters. See more occupations related to this task.
  • Work with others to change advertising displays. See more occupations related to this task.
  • Page individuals wanted at the box office. See more occupations related to this task.
  • Schedule or manage staff, such as volunteer usher corps. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Bar code reader equipment — Electronic ticket scanners See more occupations related to this tool.
  • Electronic charts or maps or atlases — Facility maps See more occupations related to this tool.
  • Emergency medical services first aid kits — First aid kits See more occupations related to this tool.
  • Fire extinguishers See more occupations related to this tool.
  • Flashlight — Hand-held flashlights See more occupations related to this tool.
  • Two way radios See more occupations related to this tool.

Technology used in this occupation:

  • Operating system software — Microsoft Windows Mobile See more occupations related to this technology.
  • Optical character reader OCR or scanning software — Ticket Alternative Express Entry; Ticket scanning software See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.
  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. See more occupations related to this knowledge.

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Skills

  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.

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Abilities

  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.

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Detailed Work Activities

  • Clean work areas or facilities. See more occupations related to this activity.
  • Greet customers, patrons, or visitors. See more occupations related to this activity.
  • Resolve customer complaints or problems. See more occupations related to this activity.
  • Usher patrons to seats or exits. See more occupations related to this activity.
  • Sell products or services. See more occupations related to this activity.
  • Maintain supply or equipment inventories. See more occupations related to this activity.
  • Supervise service workers. See more occupations related to this activity.
  • Assist individuals with special needs. See more occupations related to this activity.
  • Assign duties or work schedules to employees. See more occupations related to this activity.
  • Provide attraction or event information to patrons. See more occupations related to this activity.
  • Provide patrons with directions to locales or attractions. See more occupations related to this activity.
  • Prepare operational reports or records. See more occupations related to this activity.
  • Monitor environment to ensure safety. See more occupations related to this activity.
  • Mediate disputes. See more occupations related to this activity.
  • Verify patron or staff credentials. See more occupations related to this activity.

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Work Context

  • Contact With Others — 94% responded “Constant contact with others.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 89% responded “Every day.” See more occupations related to this work context.
  • Face-to-Face Discussions — 87% responded “Every day.” See more occupations related to this work context.
  • Deal With External Customers — 18% responded “Very important.” See more occupations related to this work context.
  • Physical Proximity — 46% responded “Very close (near touching).” See more occupations related to this work context.
  • Spend Time Standing — 47% responded “Continually or almost continually.” See more occupations related to this work context.
  • Work With Work Group or Team — 43% responded “Important.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 35% responded “Every day.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 65% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 40% responded “Extremely important.” See more occupations related to this work context.
  • Telephone — 57% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 35% responded “Some freedom.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 26% responded “Once a year or more but not every month.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 34% responded “Continually or almost continually.” See more occupations related to this work context.
  • Frequency of Decision Making — 12% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Spend Time Walking and Running — 46% responded “About half the time.” See more occupations related to this work context.
  • Coordinate or Lead Others — 27% responded “Fairly important.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 26% responded “Important results.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
61   High school diploma or equivalent Help
33   Less than high school diploma
3   Associate's degree

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Credentials

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Interests

Interest code: SCE

  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.

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Work Styles

  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $9.02 hourly, $18,760 annual
State wages Local Salary Info
 
Employment (2012) 109,000 employees
Projected growth (2012-2022) Little or no change (-2% to 2%) Little or no change (-2% to 2%)
Projected job openings (2012-2022) 59,300
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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