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Summary Report for:
39-6011.00 - Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Sample of reported job titles: Bell Captain, Bell Person, Bellhop, Bellman, Bellperson, Doorman, Ground Support Agent, Sky Cap, Skycap, Valet

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. See more occupations related to this task.
  • Greet incoming guests and escort them to their rooms. See more occupations related to this task.
  • Receive and mark baggage by completing and attaching claim checks. See more occupations related to this task.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest. See more occupations related to this task.
  • Assist physically challenged travelers and other guests with special needs. See more occupations related to this task.
  • Transport guests about premises and local areas, or arrange for transportation. See more occupations related to this task.
  • Maintain clean lobbies or entrance areas for travelers or guests. See more occupations related to this task.
  • Deliver messages and room service orders, and run errands for guests. See more occupations related to this task.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments. See more occupations related to this task.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions. See more occupations related to this task.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable. See more occupations related to this task.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services. See more occupations related to this task.
  • Pick up and return items for laundry and valet service. See more occupations related to this task.
  • Compute and complete charge slips for services rendered and maintain records. See more occupations related to this task.
  • Page guests in hotel lobbies, dining rooms, or other areas. See more occupations related to this task.
  • Complete baggage insurance forms. See more occupations related to this task.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Automobiles or cars — Passenger vehicles See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Golf carts — Motorized carts See more occupations related to this tool.
  • Minivans or vans — Passenger vans See more occupations related to this tool.
  • Notebook computers — Laptop computers See more occupations related to this tool.
  • Paging controllers — Paging systems See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Pushcarts — Luggage carts See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.
  • Two way radios See more occupations related to this tool.

Technology used in this occupation:

  • Electronic mail software — Microsoft Outlook See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Corel WordPerfect software; Microsoft Word See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.

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Skills

  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. See more occupations related to this ability.
  • Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.
  • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.

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Work Activities

  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.

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Detailed Work Activities

  • Clean work areas or facilities. See more occupations related to this activity.
  • Greet customers, patrons, or visitors. See more occupations related to this activity.
  • Maintain financial or account records. See more occupations related to this activity.
  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Deliver items. See more occupations related to this activity.
  • Handle luggage or other possessions for patrons. See more occupations related to this activity.
  • Monitor patron activities to identify problems or potential problems. See more occupations related to this activity.
  • Assist individuals with special needs. See more occupations related to this activity.
  • Arrange services or reservations for patrons. See more occupations related to this activity.
  • Provide escort or transportation. See more occupations related to this activity.
  • Provide attraction or event information to patrons. See more occupations related to this activity.
  • Provide patrons with directions to locales or attractions. See more occupations related to this activity.
  • Arrange items for use or display. See more occupations related to this activity.
  • Prepare administrative documents. See more occupations related to this activity.
  • Inspect facilities. See more occupations related to this activity.

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Work Context

  • Contact With Others — 87% responded “Constant contact with others.” See more occupations related to this work context.
  • Face-to-Face Discussions — 79% responded “Every day.” See more occupations related to this work context.
  • Spend Time Standing — 79% responded “Continually or almost continually.” See more occupations related to this work context.
  • Work With Work Group or Team — 74% responded “Extremely important.” See more occupations related to this work context.
  • Physical Proximity — 51% responded “Very close (near touching).” See more occupations related to this work context.
  • Outdoors, Exposed to Weather — 72% responded “Every day.” See more occupations related to this work context.
  • Spend Time Walking and Running — 45% responded “Continually or almost continually.” See more occupations related to this work context.
  • Frequency of Decision Making — 73% responded “Every day.” See more occupations related to this work context.
  • Very Hot or Cold Temperatures — 61% responded “Every day.” See more occupations related to this work context.
  • Telephone — 61% responded “Every day.” See more occupations related to this work context.
  • Deal With External Customers — 62% responded “Extremely important.” See more occupations related to this work context.
  • Freedom to Make Decisions — 39% responded “Some freedom.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 34% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 71% responded “Every day.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 49% responded “Continually or almost continually.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 34% responded “Very important.” See more occupations related to this work context.
  • Outdoors, Under Cover — 64% responded “Every day.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 42% responded “More than half the time.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 42% responded “Extremely important.” See more occupations related to this work context.
  • In an Enclosed Vehicle or Equipment — 46% responded “Every day.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 50% responded “Every day.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 32% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 34% responded “Very high responsibility.” See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 41% responded “Continually or almost continually.” See more occupations related to this work context.
  • Exposed to Contaminants — 64% responded “Every day.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 38% responded “Very high responsibility.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 47% responded “Very important results.” See more occupations related to this work context.
  • Coordinate or Lead Others — 28% responded “Very important.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 48% responded “Some freedom.” See more occupations related to this work context.
  • Consequence of Error — 38% responded “Very serious.” See more occupations related to this work context.
  • Time Pressure — 35% responded “Every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
48   High school diploma or equivalent Help
30   Less than high school diploma
14   Some college, no degree

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Credentials

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Interests

Interest code: RC

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.

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Work Styles

  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $10.06 hourly, $20,930 annual
State wages Local Salary Info
 
Employment (2012) 41,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 15,100
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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