Skip navigation

Summary Report for:
41-1011.00 - First-Line Supervisors of Retail Sales Workers

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Sample of reported job titles: Assistant Manager, Assistant Store Manager, Bakery Manager, Deli Manager, Department Manager, Manager, Meat Department Manager, Office Manager, Shift Manager, Store Manager

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. See more occupations related to this task.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. See more occupations related to this task.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods. See more occupations related to this task.
  • Inventory stock and reorder when inventory drops to a specified level. See more occupations related to this task.
  • Instruct staff on how to handle difficult and complicated sales. See more occupations related to this task.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. See more occupations related to this task.
  • Assign employees to specific duties. See more occupations related to this task.
  • Enforce safety, health, and security rules. See more occupations related to this task.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. See more occupations related to this task.
  • Plan budgets and authorize payments and merchandise returns. See more occupations related to this task.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. See more occupations related to this task.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards. See more occupations related to this task.
  • Review inventory and sales records to prepare reports for management and budget departments. See more occupations related to this task.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item. See more occupations related to this task.
  • Establish and implement policies, goals, objectives, and procedures for their department. See more occupations related to this task.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. See more occupations related to this task.
  • Estimate consumer demand and determine the types and amounts of goods to be sold. See more occupations related to this task.
  • Formulate pricing policies for merchandise, according to profitability requirements. See more occupations related to this task.
  • Establish credit policies and operating procedures. See more occupations related to this task.
  • Keep records of purchases, sales, and requisitions. See more occupations related to this task.
  • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy. See more occupations related to this task.

Find occupations related to multiple tasks

back to top

Tools & Technology

Tools used in this occupation:

  • Adjustable widemouth pliers — Hammer pliers See more occupations related to this tool.
  • Adjustable wrenches See more occupations related to this tool.
  • Bar code reader equipment — Barcode scanners See more occupations related to this tool.
  • Cash registers See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Electronic funds transfer point of sale equipment — Money order terminals See more occupations related to this tool.
  • Ladders See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Laser printers See more occupations related to this tool.
  • Magnetic stripe readers and encoders — Credit card processing machines; Magnetic card readers; PC magnetic card readers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Personal digital assistant PDAs or organizers — Personal digital assistants PDA See more occupations related to this tool.
  • Point of sale payment terminal — Telecheck processing terminals See more occupations related to this tool.
  • Point of sale POS terminal — Point of sale POS computer terminals See more occupations related to this tool.
  • Screwdrivers See more occupations related to this tool.
  • Security cameras — Security monitors See more occupations related to this tool.
  • Security tags — Sensormatic systems See more occupations related to this tool.
  • Video cassette players or recorders — Video cassette recorders VCR See more occupations related to this tool.

Technology used in this occupation:

  • Calendar and scheduling software — Qualitech Solutions Dynamic Scheduling; Scheduling software; TimeTrak Systems SchedTrak See more occupations related to this technology.
  • Data base user interface and query software — Database software; Gift registry software See more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook See more occupations related to this technology.
  • Enterprise resource planning ERP software — Kronos Enterprise Workforce Management See more occupations related to this technology.
  • Human resources software — Exact Software; Time card software See more occupations related to this technology.
  • Internet browser software See more occupations related to this technology.
  • Inventory management software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Point of sale POS software — CyberMatrix POS; ICVERIFY software; Plexis Software Plexis POS; Visual Retail Plus software (see all 37 examples) See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Time accounting software — Hagel Unitime Systems; Kronos Workforce Timekeeper; Lathem Time PayClock EZ; TimeTrak Systems ClocTrack (see all 5 examples) See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

back to top

Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. See more occupations related to this knowledge.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. See more occupations related to this knowledge.

back to top

Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Instructing — Teaching others how to do something. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Mathematics — Using mathematics to solve problems. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.

back to top

Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. See more occupations related to this ability.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). See more occupations related to this ability.
  • Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.

back to top

Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. See more occupations related to this activity.

back to top

Detailed Work Activities

  • Greet customers, patrons, or visitors. See more occupations related to this activity.
  • Monitor market conditions or trends. See more occupations related to this activity.
  • Maintain records of sales or other business transactions. See more occupations related to this activity.
  • Answer customer questions about goods or services. See more occupations related to this activity.
  • Prepare financial documents, reports, or budgets. See more occupations related to this activity.
  • Monitor work areas to provide security. See more occupations related to this activity.
  • Sell products or services. See more occupations related to this activity.
  • Purchase stocks of merchandise or supplies. See more occupations related to this activity.
  • Assign duties or work schedules to employees. See more occupations related to this activity.
  • Clean work areas. See more occupations related to this activity.
  • Examine condition of property or products. See more occupations related to this activity.
  • Supervise sales or support personnel. See more occupations related to this activity.
  • Develop marketing plans or strategies. See more occupations related to this activity.
  • Monitor inventories of products or materials. See more occupations related to this activity.
  • Coordinate sales campaigns. See more occupations related to this activity.
  • Set up merchandise displays. See more occupations related to this activity.
  • Monitor sales activities. See more occupations related to this activity.
  • Train sales personnel. See more occupations related to this activity.
  • Establish operational policies. See more occupations related to this activity.

Find occupations related to multiple detailed work activities

back to top

Work Context

  • Telephone — 99% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 88% responded “Constant contact with others.” See more occupations related to this work context.
  • Deal With External Customers — 85% responded “Extremely important.” See more occupations related to this work context.
  • Face-to-Face Discussions — 83% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 88% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 74% responded “Extremely important.” See more occupations related to this work context.
  • Freedom to Make Decisions — 52% responded “A lot of freedom.” See more occupations related to this work context.
  • Frequency of Decision Making — 71% responded “Every day.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 57% responded “Very high responsibility.” See more occupations related to this work context.
  • Spend Time Standing — 52% responded “Continually or almost continually.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 43% responded “A lot of freedom.” See more occupations related to this work context.
  • Coordinate or Lead Others — 48% responded “Extremely important.” See more occupations related to this work context.
  • Time Pressure — 49% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Physical Proximity — 39% responded “Very close (near touching).” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 51% responded “Important results.” See more occupations related to this work context.
  • Spend Time Walking and Running — 51% responded “Continually or almost continually.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 36% responded “Every day.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 42% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 46% responded “Very important.” See more occupations related to this work context.
  • Duration of Typical Work Week — 45% responded “More than 40 hours.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 40% responded “High responsibility.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 34% responded “Continually or almost continually.” See more occupations related to this work context.
  • Letters and Memos — 31% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Electronic Mail — 44% responded “Every day.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 29% responded “Less than half the time.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 31% responded “Important.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 35% responded “Every day.” See more occupations related to this work context.
  • Level of Competition — 29% responded “Moderately competitive.” See more occupations related to this work context.

back to top

Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

back to top

Education


Percentage of Respondents
Education Level Required
40   High school diploma or equivalent Help
20   Some college, no degree
15   Associate's degree

back to top

Credentials

Find Training Find Certifications Find Licenses Find Apprenticeships

back to top

Interests

Interest code: ECS

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.

back to top

Work Styles

  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.

back to top

Work Values

  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.

back to top

Related Occupations

back to top

Wages & Employment Trends

Median wages (2014) $18.20 hourly, $37,860 annual
State wages Local Salary Info
 
Employment (2012) 1,603,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 419,800
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

back to top

Job Openings on the Web

Find Jobs Job Banks

back to top

Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

back to top