Summary Report for:
43-6014.00 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Sample of reported job titles: Administrative Assistant, Administrative Associate, Administrative Secretary, Administrative Specialist, Administrative Technician, Clerk Typist, Department Secretary, Office Assistant, Secretary, Staff Assistant
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Maintain scheduling and event calendars.
- Complete forms in accordance with company procedures.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Provide services to customers, such as order placement or account information.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Conduct searches to find needed information, using such sources as the Internet.
- Manage projects or contribute to committee or team work.
- Mail newsletters, promotional material, or other information.
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Arrange conference, meeting, or travel reservations for office personnel.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Develop or maintain internal or external company Web sites.
- Prepare and mail checks.
- Supervise other clerical staff and provide training and orientation to new staff.
- Train and assist staff with computer usage.
- Prepare conference or event materials, such as flyers or invitations.
Tools & Technology
Tools used in this occupation:
- Desktop computers
- Dictation machines — Dictation equipment
- Digital cameras
- Laser fax machine — Laser facsimile machines
- Mobile phones
- Notebook computers — Laptop computers
- Personal computers
- Personal digital assistant PDAs or organizers — Personal digital assistants PDA
- Photocopiers — Photocopying equipment
- Pocket calculator — Handheld calculators
- Portable data input terminals — Handheld computers
- Scanners — Data input scanners
- Special purpose telephones — Multi-line telephone systems
Technology used in this occupation:
- Accounting software — IBM Maximo Asset Management; Intuit QuickBooks software; Sage 50 Accounting
- Backup or archival software — Veritas NetBackup
- Calendar and scheduling software — Appointment scheduling software
- Customer relationship management CRM software — Blackbaud The Raiser's Edge
- Data base reporting software — SAP Crystal Reports
- Data base user interface and query software — Blackboard software; Database software; FileMaker Pro software; Microsoft Access
- Data mining software — Data warehouse software
- Desktop publishing software — Adobe Systems Adobe InDesign; Microsoft Publisher
- Document management software — Adobe Systems Adobe Acrobat; Filing system software
- Electronic mail software — IBM Notes; Microsoft Exchange Server; Microsoft Outlook
- Enterprise resource planning ERP software — Microsoft Dynamics SL; Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; SAP software (see all 7 examples)
- Graphics or photo imaging software — Adobe Systems Adobe Illustrator; Adobe Systems Adobe Photoshop software; Microsoft Visio
- Human resources software — Human resource management software HRMS
- Information retrieval or search software — LexisNexis software
- Internet browser software — Mozilla Firefox; Web browser software
- Presentation software — Microsoft PowerPoint
- Project management software — Microsoft Project; Microsoft SharePoint software; Oracle Primavera Enterprise Project Portfolio Management software
- Spreadsheet software — Microsoft Excel
- Time accounting software — Timekeeping software
- Video conferencing software — Web conferencing software
- Voice recognition software — Dictation software
- Word processing software — Microsoft Word
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Speaking — Talking to others to convey information effectively.
- Time Management — Managing one's own time and the time of others.
- Service Orientation — Actively looking for ways to help people.
- Coordination — Adjusting actions in relation to others' actions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Detailed Work Activities
- Execute sales or other financial transactions.
- Collect deposits, payments or fees.
- Enter information into databases or software programs.
- Proofread documents, records, or other files to ensure accuracy.
- Answer telephones to direct calls or provide information.
- Operate communications equipment or systems.
- Greet customers, patrons, or visitors.
- Order materials, supplies, or equipment.
- Coordinate operational activities.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Manage clerical or administrative activities.
- Search files, databases or reference materials to obtain needed information.
- Schedule appointments.
- Operate office equipment.
- Operate computers or computerized equipment.
- Report maintenance or equipment problems to appropriate personnel.
- Route mail to correct destinations.
- Distribute materials to employees or customers.
- Send information, materials or documentation.
- Make travel, accommodations, or entertainment arrangements for others.
- Record information from meetings or other formal proceedings.
- Discuss account status or activity with customers or patrons.
- Schedule operational activities.
- Prepare informational or reference materials.
- Refer customers to appropriate personnel.
- Prepare employee work schedules.
- Record personnel information.
- Develop organizational policies or programs.
- Select resources needed to accomplish tasks.
- Supervise clerical or administrative personnel.
- Train personnel.
- Distribute incoming mail.
- Maintain current knowledge related to work activities.
- Issue documentation or identification to customers or employees.
- Develop computer or online applications.
- Telephone — 91% responded “Every day.”
- Contact With Others — 86% responded “Constant contact with others.”
- Face-to-Face Discussions — 82% responded “Every day.”
- Electronic Mail — 86% responded “Every day.”
- Structured versus Unstructured Work — 58% responded “A lot of freedom.”
- Indoors, Environmentally Controlled — 85% responded “Every day.”
- Spend Time Sitting — 67% responded “Continually or almost continually.”
- Work With Work Group or Team — 53% responded “Extremely important.”
- Importance of Being Exact or Accurate — 58% responded “Very important.”
- Importance of Repeating Same Tasks — 52% responded “Extremely important.”
- Freedom to Make Decisions — 48% responded “Some freedom.”
- Letters and Memos — 50% responded “Every day.”
- Time Pressure — 47% responded “Once a week or more but not every day.”
- Deal With External Customers — 43% responded “Extremely important.”
- Frequency of Decision Making — 46% responded “Every day.”
- Impact of Decisions on Co-workers or Company Results — 30% responded “Very important results.”
- Coordinate or Lead Others — 38% responded “Very important.”
- Spend Time Making Repetitive Motions — 41% responded “Continually or almost continually.”
- Duration of Typical Work Week — 62% responded “40 hours.”
- Physical Proximity — 46% responded “Slightly close (e.g., shared office).”
- Deal With Unpleasant or Angry People — 37% responded “Once a month or more but not every week.”
|Title||Job Zone Three: Medium Preparation Needed|
|Education||Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.|
|Related Experience||Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.|
|Job Training||Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.|
|SVP Range||(6.0 to < 7.0)|
Percentage of Respondents
|Education Level Required|
|39||High school diploma or equivalent|
|14||Some college, no degree|
Interest code: CE
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Integrity — Job requires being honest and ethical.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Persistence — Job requires persistence in the face of obstacles.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2014)||$15.98 hourly, $33,240 annual|
|Employment (2012)||2,324,000 employees|
|Projected growth (2012-2022)||Average (8% to 14%)|
|Projected job openings (2012-2022)||587,600|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Secretaries and Administrative Assistants . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.
- International Association of Administrative Professionals (IAAP) , 10502 NW Ambassador Dr., P.O. Box 20404, Kansas City, MO 64195-0404. Phone: (816) 891-6600. Fax: (816) 891-9118.