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Summary Report for:
53-2031.00 - Flight Attendants

Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

Sample of reported job titles: Flight Attendant; Flight Attendant and Union Safety Chairperson; Flight Attendant, Inflight Services; Flight Attendant/Air Transportation Supervisor; Flight Attendant/Inflight Manager; Flight Attendant/Inflight Supervisor; In-Flight Crew Member; International Flight Attendant; Lead Instructor/Flight Attendant; Purser

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order. See more occupations related to this task.
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing. See more occupations related to this task.
  • Administer first aid to passengers in distress. See more occupations related to this task.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets. See more occupations related to this task.
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings. See more occupations related to this task.
  • Prepare passengers and aircraft for landing, following procedures. See more occupations related to this task.
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. See more occupations related to this task.
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply. See more occupations related to this task.
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons. See more occupations related to this task.
  • Announce flight delays and descent preparations. See more occupations related to this task.
  • Reassure passengers when situations such as turbulence are encountered. See more occupations related to this task.
  • Greet passengers boarding aircraft and direct them to assigned seats. See more occupations related to this task.
  • Inspect passenger tickets to verify information and to obtain destination information. See more occupations related to this task.
  • Assist passengers entering or disembarking the aircraft. See more occupations related to this task.
  • Operate audio and video systems. See more occupations related to this task.
  • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules. See more occupations related to this task.
  • Take inventory of headsets, alcoholic beverages, and money collected. See more occupations related to this task.
  • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers. See more occupations related to this task.
  • Inspect and clean cabins, checking for any problems and making sure that cabins are in order. See more occupations related to this task.
  • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets. See more occupations related to this task.
  • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage. See more occupations related to this task.
  • Collect money for meals and beverages. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Aircraft communication systems — Satellite aircraft communication systems See more occupations related to this tool.
  • Aircraft environment controllers — Cabin management systems See more occupations related to this tool.
  • Aircraft escape or ejection systems — Emergency exit doors and windows; Evacuation slides; Slideraft packs; Window exit escape ropes See more occupations related to this tool.
  • Aircraft fire control or extinguishing systems — Aircraft fire extinguishing systems See more occupations related to this tool.
  • Aircraft oxygen equipment — Chemical oxygen generators; Portable oxygen equipment; Protective breathing equipment; Supplemental oxygen systems See more occupations related to this tool.
  • Automated external defibrillators AED or hard paddles — Automated external defibrillators AED See more occupations related to this tool.
  • Blood pressure cuff kits — Sphygmomanometers See more occupations related to this tool.
  • Blood pressure recording units — Blood pressure recorders See more occupations related to this tool.
  • Cardiopulmonary resuscitation CPR protective shields or masks — Cardiopulmonary resuscitation CPR masks See more occupations related to this tool.
  • Circuit breakers — Electrical circuit breakers See more occupations related to this tool.
  • Commercial use ovens — Commercial cooking ovens See more occupations related to this tool.
  • Control valves — Water system shutoff valves See more occupations related to this tool.
  • Cool containers — Refreshment carts; Refrigeration units; Storage compartments See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Emergency medical service intravenous IV kit — Intravenous IV administration sets See more occupations related to this tool.
  • Emergency medical services first aid kits — First aid kits See more occupations related to this tool.
  • Emergency medical services oxygen or resuscitation kits — Self-inflating manual resuscitation devices See more occupations related to this tool.
  • Emergency medical services tourniquets or clamps — Tourniquets See more occupations related to this tool.
  • Emergency resuscitator or aspirator kits — Cardiopulmonary resuscitation CPR equipment See more occupations related to this tool.
  • Fire extinguishers — Halon fire extinguishers See more occupations related to this tool.
  • Goggles — Smoke goggles See more occupations related to this tool.
  • Hypodermic injection apparatus or accessories — Epi-pens See more occupations related to this tool.
  • Life vests or preservers — Flotation seat cushions; Life preservers See more occupations related to this tool.
  • Lifeboats or liferafts — Emergency rafts; Sliderafts See more occupations related to this tool.
  • Medical acoustic stethoscope or accessory — Mechanical stethoscopes See more occupations related to this tool.
  • Megaphones See more occupations related to this tool.
  • Nitroglycerin — Nitroglycerin tablets See more occupations related to this tool.
  • Notebook computers See more occupations related to this tool.
  • Personal digital assistant PDAs or organizers — Personal digital assistants PDA See more occupations related to this tool.
  • Radio frequency transmitters or receivers — Emergency locator transmitters See more occupations related to this tool.
  • Rope float lines — Heaving life lines See more occupations related to this tool.
  • Smoke detectors — Lavatory smoke detectors See more occupations related to this tool.

Technology used in this occupation:

  • Calendar and scheduling software — AD OPT Altitude; Arkitektia Flight Itinerary; SBS International Maestro Suite; ValtamTech Flight Crew Log (see all 5 examples) See more occupations related to this technology.
  • Computer based training software — IBM Lotus LearningSpace See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. See more occupations related to this knowledge.
  • Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. See more occupations related to this knowledge.
  • Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. See more occupations related to this knowledge.

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Skills

  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Far Vision — The ability to see details at a distance. See more occupations related to this ability.
  • Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds. See more occupations related to this ability.
  • Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. See more occupations related to this ability.
  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. See more occupations related to this ability.
  • Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. See more occupations related to this ability.
  • Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. See more occupations related to this ability.
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. See more occupations related to this ability.
  • Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. See more occupations related to this ability.
  • Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.

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Detailed Work Activities

  • Inspect aircraft or aircraft components. See more occupations related to this activity.
  • Assist others during emergencies. See more occupations related to this activity.
  • Collect fares or payment from customers. See more occupations related to this activity.
  • Operate communications equipment or systems. See more occupations related to this activity.
  • Provide first aid or rescue assistance in emergencies. See more occupations related to this activity.
  • Provide transportation information to passengers or customers. See more occupations related to this activity.
  • Record operational details of travel. See more occupations related to this activity.
  • Sell products or services. See more occupations related to this activity.
  • Assist customers to ensure comfort or safety. See more occupations related to this activity.
  • Receive information or instructions for performing work assignments. See more occupations related to this activity.
  • Verify information or specifications. See more occupations related to this activity.
  • Assist passengers during vehicle boarding. See more occupations related to this activity.
  • Monitor availability of equipment or supplies. See more occupations related to this activity.
  • Resolve issues affecting transportation operations. See more occupations related to this activity.
  • Clean vehicles or vehicle components. See more occupations related to this activity.
  • Inspect facilities to ensure compliance with safety, quality, or service standards. See more occupations related to this activity.

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Work Context

  • Work With Work Group or Team — 90% responded “Extremely important.” See more occupations related to this work context.
  • Contact With Others — 92% responded “Constant contact with others.” See more occupations related to this work context.
  • Physical Proximity — 82% responded “Very close (near touching).” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 70% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 77% responded “A lot of freedom.” See more occupations related to this work context.
  • Deal With External Customers — 83% responded “Extremely important.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 77% responded “Every day.” See more occupations related to this work context.
  • Exposed to Contaminants — 65% responded “Every day.” See more occupations related to this work context.
  • Face-to-Face Discussions — 64% responded “Every day.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 50% responded “Very important results.” See more occupations related to this work context.
  • Spend Time Standing — 54% responded “More than half the time.” See more occupations related to this work context.
  • Frequency of Decision Making — 65% responded “Every day.” See more occupations related to this work context.
  • Cramped Work Space, Awkward Positions — 69% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 64% responded “Every day.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 56% responded “Very high responsibility.” See more occupations related to this work context.
  • Spend Time Walking and Running — 43% responded “More than half the time.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 48% responded “Continually or almost continually.” See more occupations related to this work context.
  • Electronic Mail — 45% responded “Every day.” See more occupations related to this work context.
  • Exposed to Disease or Infections — 53% responded “Every day.” See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 41% responded “More than half the time.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 51% responded “A lot of freedom.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 41% responded “Every day.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 23% responded “More than half the time.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 40% responded “Extremely important.” See more occupations related to this work context.
  • Consequence of Error — 58% responded “Extremely serious.” See more occupations related to this work context.
  • Coordinate or Lead Others — 28% responded “Fairly important.” See more occupations related to this work context.
  • Exposed to Minor Burns, Cuts, Bites, or Stings — 52% responded “Every day.” See more occupations related to this work context.
  • Exposed to High Places — 45% responded “Every day.” See more occupations related to this work context.
  • In an Enclosed Vehicle or Equipment — 60% responded “Every day.” See more occupations related to this work context.
  • Public Speaking — 48% responded “Every day.” See more occupations related to this work context.
  • Spend Time Kneeling, Crouching, Stooping, or Crawling — 34% responded “More than half the time.” See more occupations related to this work context.
  • Exposed to Radiation — 56% responded “Every day.” See more occupations related to this work context.
  • Spend Time Keeping or Regaining Balance — 33% responded “Continually or almost continually.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 35% responded “Extremely important.” See more occupations related to this work context.
  • Time Pressure — 42% responded “Every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
33   Some college, no degree
30   High school diploma or equivalent Help
26   Associate's degree

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Credentials

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Interests

Interest code: ESC

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.

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Work Styles

  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $42,290 annual
State wages Local Salary Info
 
Employment (2012) 85,000 employees
Projected growth (2012-2022) Decline (-3% or lower) Decline (-3% or lower)
Projected job openings (2012-2022) 14,000
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Flight Attendants external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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