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Summary Report for:
53-3031.00 - Driver/Sales Workers

Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery. Includes newspaper delivery drivers.

Sample of reported job titles: Delivery Driver, Delivery Man, Driver, Driver Sales, Driver Salesman, Pizza Delivery Driver, Route Driver, Route Sales Driver, Route Salesman, Sales Route Driver

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Collect money from customers, make change, and record transactions on customer receipts. See more occupations related to this task.
  • Drive trucks to deliver such items as food, medical supplies, or newspapers. See more occupations related to this task.
  • Write customer orders and sales contracts according to company guidelines. See more occupations related to this task.
  • Inform regular customers of new products or services and price changes. See more occupations related to this task.
  • Listen to and resolve customers' complaints regarding products or services. See more occupations related to this task.
  • Record sales or delivery information on daily sales or delivery record. See more occupations related to this task.
  • Call on prospective customers to explain company services or to solicit new business. See more occupations related to this task.
  • Arrange merchandise and sales promotion displays or issue sales promotion materials to customers. See more occupations related to this task.
  • Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages. See more occupations related to this task.
  • Review lists of dealers, customers, or station drops and load trucks. See more occupations related to this task.
  • Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Bar code reader equipment — Barcode scanners See more occupations related to this tool.
  • Delivery trucks — Delivery vans; Propane delivery trucks See more occupations related to this tool.
  • Dollies See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Laser printers See more occupations related to this tool.
  • Pallet trucks — Pallet movers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Portable data input terminals — Handheld computers See more occupations related to this tool.
  • Scanners See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — MobiTech Systems Route Sales Trakker; Regulussoft Route Accounting; Soft Essentials Vending Essentials See more occupations related to this technology.
  • Inventory management software — Computer Directions Route Sales Tracker See more occupations related to this technology.
  • Map creation software — GEOCOMtms A.Maze Planning; Route planning software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Project management software — bMobile Technology Route Manager; bMobile Technology Sales See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Mathematics — Using mathematics to solve problems. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Far Vision — The ability to see details at a distance. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.

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Work Activities

  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.

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Detailed Work Activities

  • Load shipments, belongings, or materials. See more occupations related to this activity.
  • Record sales or transactions data. See more occupations related to this activity.
  • Collect fares or payment from customers. See more occupations related to this activity.
  • Provide transportation information to passengers or customers. See more occupations related to this activity.
  • Operate vehicles or material-moving equipment. See more occupations related to this activity.
  • Sell products or services. See more occupations related to this activity.
  • Record details of deliveries or shipments. See more occupations related to this activity.
  • Maintain vehicles in good working condition. See more occupations related to this activity.
  • Resolve issues affecting transportation operations. See more occupations related to this activity.
  • Clean machinery or equipment. See more occupations related to this activity.
  • Review customer information. See more occupations related to this activity.

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Work Context

  • Outdoors, Exposed to Weather — 91% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 76% responded “Constant contact with others.” See more occupations related to this work context.
  • In an Enclosed Vehicle or Equipment — 86% responded “Every day.” See more occupations related to this work context.
  • Face-to-Face Discussions — 76% responded “Every day.” See more occupations related to this work context.
  • Telephone — 74% responded “Every day.” See more occupations related to this work context.
  • Time Pressure — 72% responded “Every day.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 52% responded “Very important results.” See more occupations related to this work context.
  • Very Hot or Cold Temperatures — 71% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 25% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Physical Proximity — 62% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Spend Time Walking and Running — 44% responded “Continually or almost continually.” See more occupations related to this work context.
  • Work With Work Group or Team — 42% responded “Extremely important.” See more occupations related to this work context.
  • Freedom to Make Decisions — 41% responded “Some freedom.” See more occupations related to this work context.
  • Spend Time Standing — 39% responded “About half the time.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 28% responded “About half the time.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 35% responded “Extremely important.” See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 67% responded “Every day.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 47% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 40% responded “Very high responsibility.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 49% responded “About half the time.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 49% responded “Every day.” See more occupations related to this work context.
  • Deal With External Customers — 38% responded “Extremely important.” See more occupations related to this work context.
  • Level of Competition — 44% responded “Moderately competitive.” See more occupations related to this work context.
  • Consequence of Error — 31% responded “Extremely serious.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 54% responded “Limited freedom.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 39% responded “Once a year or more but not every month.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 24% responded “High responsibility.” See more occupations related to this work context.
  • Coordinate or Lead Others — 28% responded “Very important.” See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 30% responded “Continually or almost continually.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
Not available High school diploma or equivalent Help
Not available Less than high school diploma
Not available Some college, no degree

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Credentials

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Interests

Interest code: RE

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.

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Work Values

  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $10.70 hourly, $22,250 annual
State wages Local Salary Info
 
Employment (2012) 432,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 105,900
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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