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Summary Report for:
53-6061.00 - Transportation Attendants, Except Flight Attendants

Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Sample of reported job titles: Bus Aide, Bus Assistant, Bus Attendant, Bus Monitor, Conductor, Deckhand, Fare Enforcement Officer, School Bus Aide, School Bus Monitor, Transportation Aide

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps. See more occupations related to this task.
  • Provide boarding assistance to elderly, sick, or injured people. See more occupations related to this task.
  • Respond to passengers' questions, requests, or complaints. See more occupations related to this task.
  • Determine or facilitate seating arrangements. See more occupations related to this task.
  • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. See more occupations related to this task.
  • Perform equipment safety checks prior to departure. See more occupations related to this task.
  • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse. See more occupations related to this task.
  • Greet passengers boarding transportation equipment and announce routes and stops. See more occupations related to this task.
  • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking. See more occupations related to this task.
  • Explain and demonstrate safety procedures and safety equipment use. See more occupations related to this task.
  • Open and close doors for passengers. See more occupations related to this task.
  • Signal transportation operators to stop or to proceed. See more occupations related to this task.
  • Adjust window shades or seat cushions at the request of passengers. See more occupations related to this task.
  • Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Bar code reader equipment — Barcode scanners See more occupations related to this tool.
  • Barricades — Portable barricades See more occupations related to this tool.
  • Cash registers — Computerized cash registers See more occupations related to this tool.
  • Digital camcorders or video cameras — Digital video cameras See more occupations related to this tool.
  • Emergency medical services first aid kits — First aid equipment See more occupations related to this tool.
  • Flashlight — High-powered flashlights See more occupations related to this tool.
  • Hole punching units — Ticket punches See more occupations related to this tool.
  • Lifts — Mechanical lifts See more occupations related to this tool.
  • Light trucks or sport utility vehicles — Light trucks See more occupations related to this tool.
  • Minivans or vans — Work vans See more occupations related to this tool.
  • Notebook computers See more occupations related to this tool.
  • Power staple guns — Power staplers See more occupations related to this tool.
  • Safety harnesses or belts — Restraining harnesses See more occupations related to this tool.
  • Seatbelts — Vehicle seat belts See more occupations related to this tool.
  • Tie down anchors — Tie downs See more occupations related to this tool.
  • Traffic cones or delineators — Parking control cones See more occupations related to this tool.
  • Traffic signals — Parking signs See more occupations related to this tool.
  • Two way radios — Mobile radios See more occupations related to this tool.
  • Wall anchors — Wheelchair clamping devices See more occupations related to this tool.
  • Wheelchairs See more occupations related to this tool.

Technology used in this occupation:

  • Calendar and scheduling software — Appointment scheduling software See more occupations related to this technology.
  • Data base user interface and query software — Data entry software See more occupations related to this technology.
  • Electronic mail software — Email software See more occupations related to this technology.
  • Time accounting software — Time tracking software See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.

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Skills

  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.

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Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.

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Detailed Work Activities

  • Collect fares or payment from customers. See more occupations related to this activity.
  • Provide transportation information to passengers or customers. See more occupations related to this activity.
  • Signal others to coordinate vehicle movement. See more occupations related to this activity.
  • Record operational or production data. See more occupations related to this activity.
  • Move materials, equipment, or supplies. See more occupations related to this activity.
  • Assist customers to ensure comfort or safety. See more occupations related to this activity.
  • Verify information or specifications. See more occupations related to this activity.
  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Assist passengers during vehicle boarding. See more occupations related to this activity.

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Work Context

  • Physical Proximity — 70% responded “Very close (near touching).” See more occupations related to this work context.
  • Contact With Others — 60% responded “Constant contact with others.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 54% responded “Every day.” See more occupations related to this work context.
  • Very Hot or Cold Temperatures — 42% responded “Every day.” See more occupations related to this work context.
  • Spend Time Sitting — 40% responded “More than half the time.” See more occupations related to this work context.
  • Frequency of Decision Making — 61% responded “Every day.” See more occupations related to this work context.
  • Face-to-Face Discussions — 52% responded “Every day.” See more occupations related to this work context.
  • Exposed to Contaminants — 55% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 36% responded “Extremely important.” See more occupations related to this work context.
  • In an Enclosed Vehicle or Equipment — 56% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 27% responded “Extremely important.” See more occupations related to this work context.
  • Deal With External Customers — 62% responded “Very important.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 34% responded “Very high responsibility.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 40% responded “Every day.” See more occupations related to this work context.
  • Outdoors, Exposed to Weather — 52% responded “Every day.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 26% responded “Never.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
82   High school diploma or equivalent Help
16   Less than high school diploma
2   Post-secondary certificate Help

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Credentials

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Interests

Interest code: RSE

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $11.24 hourly, $23,380 annual
State wages Local Salary Info
 
Employment (2012) 23,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 6,400
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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