Job Duties Custom List 39-6012.00 — Concierges
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Occupations with related tasks Save Table: XLSX CSV
- Lead tours and answer visitors' questions about the exhibits.
- Distribute programs to patrons.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Page individuals wanted at the box office.
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Settle seating disputes or help solve other customer concerns.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Maintain order and ensure adherence to safety rules.
- Search for lost articles or for parents of lost children.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Count and record number of tickets collected.
- Manage inventory or sale of artist merchandise.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
- Give door checks to patrons who are temporarily leaving establishments.
- Manage informational kiosks or displays of event signs or posters.
- Work with others to change advertising displays.
- Schedule or manage staff, such as volunteer usher corps.
- Lead tours and answer visitors' questions about the exhibits.
- Distribute programs to patrons.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Page individuals wanted at the box office.
- Provide information about facilities, entertainment options, and rules and regulations.
- Announce or describe amusement park attractions to patrons to entice customers to games and other entertainment.
- Direct patrons to rides, seats, or attractions.
- Sell tickets and collect fees from customers.
- Keep informed of shut-down and emergency evacuation procedures.
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
- Record details of attendance, sales, receipts, reservations, or repair activities.
- Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
- Tend amusement booths in parks, carnivals, or stadiums, performing duties, such as conducting games, photographing patrons, or awarding prizes.
- Provide assistance to patrons entering or exiting amusement rides, boats, or ski lifts, or mounting or dismounting animals.
- Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
- Inspect equipment to detect wear and damage and perform minor repairs, adjustments, or maintenance tasks, such as oiling parts.
- Verify, collect, or punch tickets before admitting patrons to venues, such as amusement parks and rides.
- Fasten safety devices for patrons, or provide them with directions for fastening devices.
- Schedule the use of recreation facilities, such as golf courses, tennis courts, bowling alleys, or softball diamonds.
- Sell and serve refreshments to customers.
- Rent, sell, or issue sporting equipment and supplies, such as bowling shoes, golf balls, swimming suits, or beach chairs.
- Operate, drive, or explain the use of mechanical riding devices or other automatic equipment in amusement parks, carnivals, or recreation areas.
- Operate machines to clean, smooth, and prepare the ice surfaces of rinks for activities, such as skating, hockey, or curling.
- Provide information about facilities, entertainment options, and rules and regulations.
- Announce or describe amusement park attractions to patrons to entice customers to games and other entertainment.
- Direct patrons to rides, seats, or attractions.
- Describe tour points of interest to group members, and respond to questions.
- Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
- Provide directions and other pertinent information to visitors.
- Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.
- Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
- Conduct educational activities for school children.
- Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
- Select travel routes and sites to be visited based on knowledge of specific areas.
- Provide for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.
- Assemble and check the required supplies and equipment prior to departure.
- Greet and register visitors, and issue any required identification badges or safety devices.
- Drive motor vehicles to transport visitors to establishments and tour site locations.
- Train other guides and volunteers.
- Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.
- Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment.
- Collect fees and tickets from group members.
- Perform clerical duties, such as filing, typing, operating switchboards, or routing mail and messages.
- Solicit tour patronage and sell souvenirs.
- Speak foreign languages to communicate with foreign visitors.
- Describe tour points of interest to group members, and respond to questions.
- Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
- Provide directions and other pertinent information to visitors.
- Explain rules and regulations of facilities and entertainment attractions to customers.
- Talk to customers to convey information about events or activities.
- Administer first aid in emergency situations.
- Assign tasks and work hours to staff.
- Calculate and record department expenses and revenue.
- Clean equipment and areas of amusement park, cruise ship, or other recreational facility.
- Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.
- Interview and hire associates to fill staff vacancies.
- Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.
- Plan programs of events or schedules of activities.
- Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
- Resolve customer complaints regarding worker performance or services rendered.
- Store and retrieve equipment, such as vehicles, radios, and ride components.
- Talk to coworkers using electronic devices, such as computers and radios.
- Train workers in company procedures or policy.
- Write and present strategies for recreational facility programming using customer or employee data.
- Write budgets to plan recreational activities or programs.
- Explain rules and regulations of facilities and entertainment attractions to customers.
- Talk to customers to convey information about events or activities.
- Give advice on sightseeing and shopping.
- Lead individuals or groups to tour site locations and describe points of interest.
- Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
- Plan tour itineraries, applying knowledge of travel routes and destination sites.
- Resolve any problems with itineraries, service, or accommodations.
- Attend to special needs of tour participants.
- Sell travel packages.
- Evaluate services received on the tour, and report findings to tour organizers.
- Administer first aid to injured group participants.
- Explain hunting and fishing laws to groups to ensure compliance.
- Pilot airplanes or drive land and water vehicles to transport tourists to activity or tour sites.
- Sell or rent equipment, clothing, and supplies related to expeditions.
- Pay bills and record checks issued.
- Verify amounts and quality of equipment prior to expeditions or tours.
- Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
- Set up camps, and prepare meals for tour group members.
- Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
- Give advice on sightseeing and shopping.
- Lead individuals or groups to tour site locations and describe points of interest.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Page guests in hotel lobbies, dining rooms, or other areas.
- Receive and mark baggage by completing and attaching claim checks.
- Greet incoming guests and escort them to their rooms.
- Transport guests about premises and local areas, or arrange for transportation.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
- Assist physically challenged travelers and other guests with special needs.
- Deliver messages and room service orders, and run errands for guests.
- Pick up and return items for laundry and valet service.
- Act as part of the security team at transportation terminals, hotels, or similar establishments.
- Compute and complete charge slips for services rendered and maintain records.
- Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
- Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
- Complete baggage insurance forms.
- Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Page guests in hotel lobbies, dining rooms, or other areas.
- Furnish customers with information on events or activities.
- Analyze and record personnel or operational data and write related activity reports.
- Apply customer feedback to service improvement efforts.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Collaborate with staff members to plan or develop programs of events or schedules of activities.
- Direct or coordinate the activities of entertainment and recreation related workers.
- Inform workers about interests or special needs of specific groups.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Participate in continuing education to stay abreast of industry trends and developments.
- Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
- Provide staff with assistance in performing difficult or complicated duties.
- Recruit and hire staff members.
- Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
- Resolve customer complaints regarding worker performance or services rendered.
- Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
- Take disciplinary action to address performance problems.
- Train workers in proper operational procedures and functions and explain company policies.
- Furnish customers with information on events or activities.
