How do they match: Online Merchants

  • E-Commerce Operations Manager

  • Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
  • Deliver e-mail confirmation of completed transactions and shipment.
  • Integrate online retailing strategy with physical or catalogue retailing operations.
  • Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.

  • Calculate data to inform organizational operations.