How do they match: Computer User Support Specialists

  • Software Installer
  • Software Trainer

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Evaluate utility of software or hardware technologies.
  • Install computer software.
  • Modify software programs to improve performance.
  • Provide technical support for software maintenance or use.
  • Resolve computer software problems.
  • Test software performance.
  • Train others in computer interface or software use.