How do they match: First-Line Supervisors of Office and Administrative Support Workers

  • Customer Service Administrator
  • Customer Service Director
  • Customer Service Manager
  • Customer Service Officer
  • Customer Service Representative Supervisor
  • Customer Service Supervisor
  • Customer Services Supervisor
  • Customer Care Manager
  • Customer Complaint Service Supervisor
  • Customer Experience Manager
  • Customer Manager
  • Customer Records Division Supervisor
  • Customer Success Manager
  • Service Dispatcher
  • Service Observer
  • Services Manager
  • Automotive Service Advisor
  • Automotive Service Writer
  • Contact and Service Clerks Supervisor
  • Field Service Manager
  • Gate Services Supervisor
  • Guest Services Supervisor
  • Office Services Supervisor
  • Passenger Service Supervisor
  • Public Message Service Supervisor
  • Staff Services Manager
  • Ward Service Supervisor

  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

  • Respond to customer problems or complaints.