How do they match: First-Line Supervisors of Office and Administrative Support Workers

  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Discuss work problems or grievances with union representatives.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

  • Report maintenance or equipment problems to appropriate personnel.
  • Respond to customer problems or complaints.