How do they match: Bill and Account Collectors

  • Bill and Account Collectors

  • Account Receivable Associate
  • Account Representative
  • Account Service Representative
  • Accounts Collector
  • Accounts Receivable Specialist
  • Customer Account Specialist
  • Patient Account Representative

  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

  • Answer customer questions regarding problems with their accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Receive payments and post amounts paid to customer accounts.

  • Discuss account status or activity with customers or patrons.
  • Maintain financial or account records.