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How do they match:
Bill and Account Collectors
1
O*NET-SOC Title
Bill and
Account
Collectors
8
Alternate Occupation Titles
Account
Receivable Associate
Account
Representative
Account
Service Representative
Accounts
Collector
Accounts
Receivable Specialist
Customer
Account
Specialist
Employee Benefits
Account
Manager
Patient
Account
Representative
1
O*NET-SOC Description
Locate and notify customers of delinquent
accounts
by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's
account
, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of
accounts.
7
Tasks
Answer customer questions regarding problems with their
accounts.
Locate and monitor overdue
accounts
, using computers and a variety of automated systems.
Locate and notify customers of delinquent
accounts
by mail, telephone, or personal visits to solicit payment.
Notify credit departments, order merchandise repossession or service disconnection, and turn over
account
records to attorneys when customers fail to respond to collection attempts.
Perform various administrative functions for assigned
accounts
, such as recording address changes and purging the records of deceased customers.
Persuade customers to pay amounts due on credit
accounts
, damage claims, or nonpayable checks, or to return merchandise.
Receive payments and post amounts paid to customer
accounts.
2
Detailed Work Activities
Discuss
account
status or activity with customers or patrons.
Maintain financial or
account
records.
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Crosswalks
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DOT
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ESCO
Sites
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U.S. Department of Labor
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Creative Commons CC-BY
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How do they match: 43-3011.00 - Bill and Account Collectors
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
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Site updated November 19, 2024
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