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How do they match:
Customer Service Representatives
1
Alternate Occupation Title
Product
Support Specialist
1
O*NET-SOC Description
Interact with customers to provide basic or scripted information in response to routine inquiries about
products
and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
4
Tasks
Confer with customers by telephone or in person to provide information about
products
or services, take or enter orders, cancel accounts, or obtain details of complaints.
Order tests that could determine the causes of
product
malfunctions.
Recommend improvements in
products
, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Solicit sales of new or additional services or
products.
1
Detailed Work Activity
Promote
products
, services, or programs.
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Home
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Bright Outlook
Career Cluster
Hot Technology
Industry
Job Family
Job Zone
STEM
All Occupations
Advanced Searches
Job Duties
Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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How do they match: 43-4051.00 - Customer Service Representatives
by
U.S. Department of Labor, Employment and Training Administration
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Site updated May 21, 2024
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