How do they match: Hotel, Motel, and Resort Desk Clerks

  • Guest Service Agent
  • Guest Service Representative
  • Guest Services Agent
  • Guest Services Associate
  • Guest Services Attendant
  • Guest Services Representative
  • Guest Services Team Member
  • Guest Services Worker

  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.

  • Arrange food for serving.
  • Calculate costs of goods or services.
  • Discuss account status or activity with customers or patrons.
  • Discuss goods or services information with customers or patrons.
  • Distribute materials to employees or customers.
  • Greet customers, patrons, or visitors.
  • Refer customers to appropriate personnel.