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How do they match:
Reservation and Transportation Ticket Agents and Travel Clerks
6
Alternate Occupation Titles
Customer
Service
Agent
Customer
Service
Representative
Cabin
Services
Agent
Fleet
Service
Clerk
Flight
Service
Agent
Passenger
Service
Agent
7
Tasks
Confer with
customers
to determine their
service
requirements and travel preferences.
Contact
customers
or travel agents to advise them of travel conveyance changes or to confirm reservations.
Determine whether space is available on travel dates requested by
customers
, assigning requested spaces when available.
Prepare
customer
invoices and accept payment.
Promote particular destinations, tour packages, and other travel
services.
Provide
customers
with travel suggestions and information sources, such as guides, directories, brochures, or maps.
Trace lost, delayed, or misdirected baggage for
customers.
7
Detailed Work Activities
Calculate costs of goods or
services.
Discuss goods or
services
information with
customers
or patrons.
Obtain information about goods or
services.
Promote products,
services
, or programs.
Provide notifications to
customers
or patrons.
Provide transportation information to passengers or
customers.
Review
customer
information.
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Work Values
Crosswalks
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DOT
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ESCO
Sites
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U.S. Department of Labor
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Creative Commons CC-BY
License
How do they match: 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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Site updated November 19, 2024
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