How do they match: Public Safety Telecommunicators

  • Communications Specialist
  • Dispatch Specialist
  • Telecommunications Specialist

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.

  • Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.
  • Refer customers to appropriate personnel.
  • Relay information between personnel.
  • Report maintenance or equipment problems to appropriate personnel.