How do they match: Meter Readers, Utilities

  • Customer Field Representative

  • Answer customers' questions about services and charges, or direct them to customer service centers.
  • Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.

  • Discuss account status or activity with customers or patrons.
  • Refer customers to appropriate personnel.