How do they match: First-Line Supervisors of Passenger Attendants

  • Service Industry Coordinator
  • Service Manager
  • Service Supervisor
  • Flight Service Manager

  • Apply customer feedback to service improvement efforts.
  • Direct or coordinate the activities of workers, such as flight or car attendants.
  • Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
  • Inform workers about interests or special needs of specific groups.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Recommend and implement measures to improve worker motivation, work methods, or customer services.
  • Requisition necessary supplies, equipment, or services.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Train workers in proper operational procedures and functions and explain company policies.

  • Supervise service workers.
  • Train service staff.