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Related Occupations for Task
43-5031.00 - Public Safety Telecommunicators

Related occupations for task:

Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.

43-2011.00 Switchboard Operators, Including Answering Service
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
43-2021.00 Telephone Operators
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
43-4121.00 Library Assistants, Clerical
  • Answer routine inquiries and refer patrons in need of professional assistance to librarians.
  • Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
29-2099.08 Patient Representatives
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
43-6013.00 Medical Secretaries and Administrative Assistants   Bright Outlook Bright Outlook  
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

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