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Summary Report for:
43-5081.01 - Stock Clerks, Sales Floor

Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.

Sample of reported job titles: Checker Stocker, Checker/Stocker, Clerk, Dairy Clerk, Grocery Clerk, Night Stocker, Sales Support Specialist, Stock Clerk, Stocker, Store Clerk

View report: Summary  Details  Custom

Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Transport packages to customers' vehicles.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Pack customer purchases in bags or cartons.
  • Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

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Technology Skills

  • Calendar and scheduling software — Work scheduling software
  • Data base user interface and query software — Data entry software Hot technology ; Microsoft Access Hot technology
  • Electronic mail software — Email software; Microsoft Outlook Hot technology
  • Inventory management software — Ordering software
  • Operating system software — Microsoft Windows
  • Spreadsheet software — Microsoft Excel Hot technology

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Back support belts — Lifting belts
  • Baling press — Baling equipment
  • Bar code reader equipment — Barcode scanners
  • Cash registers — Electronic cash registers
  • Dollies — Warehouse dollies
  • Forklifts — Industrial forklifts
  • Hoists — Electric hoists
  • Label dispensers — Pricing guns
  • Ladders — Stepladders
  • Laser printers — Computer laser printers
  • Packaging compactors — Packing material compactors
  • Pallet trucks — Double deckers; Manual pallet jacks; Power jacks
  • Personal computers
  • Radio frequency scanners — Radio frequency RF scanner guns
  • Razor knives — Box cutters
  • Utility knives — Safety cutters
  • Workshop cranes — Overhead workshop cranes

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Skills

  • Speaking — Talking to others to convey information effectively.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation — Actively looking for ways to help people.
  • Coordination — Adjusting actions in relation to others' actions.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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Detailed Work Activities

  • Stock supplies or merchandise.
  • Attach identification information to products, items or containers.
  • Discuss goods or services information with customers or patrons.
  • Inspect shipments to ensure correct order fulfillment.
  • Calculate costs of goods or services.
  • Collect deposits, payments or fees.
  • Deliver items.
  • Order materials, supplies, or equipment.
  • Monitor inventories of products or materials.
  • Distribute materials to employees or customers.
  • Receive shipments.
  • Clean facilities or equipment.
  • Package objects for shipping.

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Work Context

  • Contact With Others — 85% responded “Constant contact with others.”
  • Face-to-Face Discussions — 86% responded “Every day.”
  • Indoors, Environmentally Controlled — 92% responded “Every day.”
  • Frequency of Decision Making — 75% responded “Every day.”
  • Spend Time Standing — 80% responded “Continually or almost continually.”
  • Telephone — 76% responded “Every day.”
  • Work With Work Group or Team — 59% responded “Extremely important.”
  • Deal With External Customers — 72% responded “Extremely important.”
  • Physical Proximity — 63% responded “Moderately close (at arm's length).”
  • Importance of Repeating Same Tasks — 17% responded “Very important.”
  • Freedom to Make Decisions — 31% responded “A lot of freedom.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 70% responded “Continually or almost continually.”
  • Importance of Being Exact or Accurate — 49% responded “Extremely important.”
  • Impact of Decisions on Co-workers or Company Results — 34% responded “Very important results.”
  • Spend Time Walking and Running — 26% responded “Continually or almost continually.”
  • Spend Time Making Repetitive Motions — 48% responded “Continually or almost continually.”
  • Deal With Unpleasant or Angry People — 35% responded “Every day.”
  • Structured versus Unstructured Work — 39% responded “Some freedom.”
  • Time Pressure — 30% responded “Every day.”
  • Coordinate or Lead Others — 32% responded “Very important.”
  • Electronic Mail — 43% responded “Every day.”
  • Letters and Memos — 40% responded “Every day.”
  • Responsible for Others' Health and Safety — 28% responded “Very high responsibility.”
  • Spend Time Bending or Twisting the Body — 52% responded “Less than half the time.”

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
56   High school diploma or equivalent Help
44   Less than high school diploma

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Interests

Interest code: CRE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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Work Styles

  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Integrity — Job requires being honest and ethical.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Persistence — Job requires persistence in the face of obstacles.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Wages & Employment Trends

Median wages data collected from Stock Clerks and Order Fillers.
Employment data collected from Stock Clerks and Order Fillers.
Industry data collected from Stock Clerks and Order Fillers.

Median wages (2016) $11.46 hourly, $23,840 annual
State wages Local Salary Info
 
Employment (2014) 1,878,000 employees
Projected growth (2014-2024) Average (5% to 8%) Average (5% to 8%)
Projected job openings (2014-2024) 689,000
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2016 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Material recording clerks external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2016-17 Edition.

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