Summary Report for:
43-5081.04 - Order Fillers, Wholesale and Retail Sales
Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
Sample of reported job titles: Fulfillment Representative, Inventory Specialist, Order Filler, Order Picker, Order Puller, Packer, Parts Processor, Parts Technician, Picker/Puller, Puller
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Complete order receipts.
- Obtain merchandise from bins or shelves.
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
- Place merchandise on conveyors leading to wrapping areas.
- Keep records of out-going orders.
- Compute prices of items or groups of items.
- Requisition additional materials, supplies, and equipment.
- Data base user interface and query software — Data entry software
- Electronic mail software — Email software; Microsoft Outlook
- Enterprise resource planning ERP software — SAP
- Inventory management software — Inventory tracking software
- Office suite software — Microsoft Office
- Spreadsheet software — Microsoft Excel
- Voice synthesizer and recognition software — Voice picking software
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
- Articulating boom lift — Cherry pickers
- Bar code reader equipment — Barcode scanners
- Belt conveyors — Conveyor belts
- Box sealing tape dispensers — Tape guns
- Claw hammer — Nailing hammers
- Dollies — Warehouse dollies
- Forklifts — Stand-up forklifts; Warehouse forklifts
- Hand trucks or accessories — Convertible hand trucks
- Laser printers — Computer laser printers
- Notebook computers — Remote data terminals
- Pallet trucks — Electric pallet jacks; Manual pallet jacks; Pallet tipper
- Personal computers
- Postal scales — Shipping scales
- Radio frequency identification devices — Handheld radio frequency RF scanners
- Special purpose telephones — Multiline telephone systems
- Staple guns
- Strapping dispenser — Strapping machines
- Tape measures — Measuring tapes
- Wrapping machinery — Wrapping equipment
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Detailed Work Activities
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Package objects for shipping.
- Read work orders to determine material or setup requirements.
- Load materials or equipment.
- Record shipping information.
- Calculate costs of goods or services.
- Order materials, supplies, or equipment.
- Face-to-Face Discussions — 91% responded “Every day.”
- Importance of Being Exact or Accurate — 62% responded “Extremely important.”
- Contact With Others — 52% responded “Constant contact with others.”
- Time Pressure — 60% responded “Every day.”
- Work With Work Group or Team — 57% responded “Extremely important.”
- Spend Time Making Repetitive Motions — 60% responded “Continually or almost continually.”
- Telephone — 52% responded “Every day.”
- Frequency of Decision Making — 55% responded “Every day.”
- Indoors, Environmentally Controlled — 70% responded “Every day.”
- Spend Time Standing — 51% responded “Continually or almost continually.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 57% responded “Continually or almost continually.”
- Deal With External Customers — 60% responded “Extremely important.”
- Deal With Unpleasant or Angry People — 46% responded “Once a week or more but not every day.”
- Frequency of Conflict Situations — 32% responded “Once a week or more but not every day.”
- Impact of Decisions on Co-workers or Company Results — 37% responded “Important results.”
- Importance of Repeating Same Tasks — 30% responded “Very important.”
- Spend Time Walking and Running — 42% responded “Continually or almost continually.”
- Physical Proximity — 41% responded “Moderately close (at arm's length).”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 34% responded “Every day.”
- Coordinate or Lead Others — 32% responded “Extremely important.”
- Duration of Typical Work Week — 69% responded “40 hours.”
- Level of Competition — 27% responded “Highly competitive.”
- Electronic Mail — 47% responded “Every day.”
- Freedom to Make Decisions — 33% responded “Very little freedom.”
- Structured versus Unstructured Work — 43% responded “Very little freedom.”
- Letters and Memos — 30% responded “Never.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.|
|SVP Range||(4.0 to < 6.0)|
Interest code: CR Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity — Job requires being honest and ethical.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Persistence — Job requires persistence in the face of obstacles.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
Median wages data collected from Stock Clerks and Order Fillers.
Employment data collected from Stock Clerks and Order Fillers.
Industry data collected from Stock Clerks and Order Fillers.
|Median wages (2018)||$12.36 hourly, $25,700 annual|
|Employment (2018)||2,057,000 employees|
|Projected growth (2018-2028)||Slower than average (2% to 3%)|
|Projected job openings (2018-2028)||279,500|
|Top industries (2018)|
Source: Bureau of Labor Statistics 2018 wage data and 2018-2028 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2018-2028). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.