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11-9171.00 — Funeral Home Managers

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	Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
	Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
	Schedule funerals, burials, or cremations.
	Sell funeral services, products, or merchandise to clients.
	Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
	Negotiate contracts for prearranged funeral services.
	Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
	Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
	Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
	Schedule work hours for funeral home or contract employees.
	Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
	Explain goals, policies, or procedures to staff members.
	Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
	Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
	Set prices or credit terms for funeral products or services.
	Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
	Attend or make presentations at community events to promote funeral home services or build community relationships.
	Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
	Interview and hire new employees.
	Conduct market research and analyze industry trends.