Job Duties Custom List 53-2031.00 — Flight Attendants
- Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons.
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- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Resolve worker problems or collaborate with employees to assist in problem resolution.
- Enforce safety rules and regulations.
- Interpret transportation or tariff regulations, shipping orders, safety regulations, or company policies and procedures for workers.
- Plan work assignments and equipment allocations to meet transportation, operations or production goals.
- Examine, measure, or weigh cargo or materials to determine specific handling requirements.
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
- Review orders, production schedules, blueprints, or shipping or receiving notices to determine work sequences and material shipping dates, types, volumes, or destinations.
- Drive vehicles or operate machines or equipment to complete work assignments or to assist workers.
- Inspect or test materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
- Maintain or verify records of time, materials, expenditures, or crew activities.
- Requisition needed personnel, supplies, equipment, parts, or repair services.
- Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.
- Prepare, compile, and submit reports on work activities, operations, production, or work-related accidents.
- Dispatch personnel and vehicles in response to telephone or radio reports of emergencies.
- Monitor field work to ensure proper performance and use of materials.
- Recommend or implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions.
- Perform or schedule repairs or preventive maintenance of vehicles or other equipment.
- Compute or estimate cash, payroll, transportation, personnel, or storage requirements.
- Assist workers in tasks, such as loading vehicles.
- Direct workers in transportation or related services, such as pumping, moving, storing, or loading or unloading of materials.
- Plan and establish schedules.
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Resolve worker problems or collaborate with employees to assist in problem resolution.
- Listen to and resolve customers' complaints regarding products or services.
- Drive trucks to deliver such items as food, medical supplies, or newspapers.
- Inform regular customers of new products or services and price changes.
- Record sales or delivery information on daily sales or delivery record.
- Collect money from customers, make change, and record transactions on customer receipts.
- Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.
- Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
- Collect coins from vending machines, refill machines, and remove aged merchandise.
- Write customer orders and sales contracts according to company guidelines.
- Review lists of dealers, customers, or station drops and load trucks.
- Call on prospective customers to explain company services or to solicit new business.
- Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.
- Listen to and resolve customers' complaints regarding products or services.
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Analyze and record personnel or operational data and write related activity reports.
- Apply customer feedback to service improvement efforts.
- Compute or estimate cash, payroll, transportation, or personnel requirements.
- Direct or coordinate the activities of workers, such as flight or car attendants.
- Enforce safety rules and regulations.
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
- Inform workers about interests or special needs of specific groups.
- Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Participate in continuing education to stay abreast of industry trends and developments.
- Recommend and implement measures to improve worker motivation, work methods, or customer services.
- Recruit and hire staff members.
- Requisition necessary supplies, equipment, or services.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Train workers in proper operational procedures and functions and explain company policies.
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Investigate and make recommendations on carrier requests for waiver of federal standards.
- Inspect vehicles or other equipment for evidence of abuse, damage, or mechanical malfunction.
- Inspect vehicles or equipment to ensure compliance with rules, standards, or regulations.
- Inspect repairs to transportation vehicles or equipment to ensure that repair work was performed properly.
- Identify modifications to engines, fuel systems, emissions control equipment, or other vehicle systems to determine the impact of modifications on inspection procedures or conclusions.
- Perform low-pressure fuel evaluative tests (LPFET) to test for harmful emissions from vehicles without onboard diagnostics (OBD) equipment.
- Conduct remote inspections of motor vehicles, using handheld controllers and remotely directed vehicle inspection devices.
- Prepare reports on investigations or inspections and actions taken.
- Issue notices and recommend corrective actions when infractions or problems are found.
- Compare emissions findings with applicable emissions standards.
- Conduct visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
- Conduct vehicle or transportation equipment tests, using diagnostic equipment.
- Identify emissions testing procedures and standards appropriate for the age and technology of vehicles.
- Investigate incidents or violations, such as delays, accidents, and equipment failures.
- Negotiate with authorities, such as local government officials, to eliminate hazards along transportation routes.
- Review commercial vehicle logs, shipping papers, or driver and equipment records to detect any problems or to ensure compliance with regulations.
- Attach onboard diagnostics (OBD) scanner cables to vehicles to conduct emissions inspections.
- Investigate complaints regarding safety violations.
- Examine carrier operating rules, employee qualification guidelines, or carrier training and testing programs for compliance with regulations or safety standards.
- Monitor or review output from systems, such as Thermal Imaging Units (TIU) or roadside imaging tools, to identify high-risk commercial motor vehicles for follow-up inspections.
- Evaluate new methods of packaging, testing, shipping, or transporting hazardous materials to ensure adequate public safety protection.
- Investigate and make recommendations on carrier requests for waiver of federal standards.
- Order changes in fuel supplies, loads, routes, or schedules to ensure safety of flights.
- Use instrumentation to guide flights when visibility is poor.
- Start engines, operate controls, and pilot airplanes to transport passengers, mail, or freight, adhering to flight plans, regulations, and procedures.
- Work as part of a flight team with other crew members, especially during takeoffs and landings.
- Respond to and report in-flight emergencies and malfunctions.
- Inspect aircraft for defects and malfunctions, according to pre-flight checklists.
- Contact control towers for takeoff clearances, arrival instructions, and other information, using radio equipment.
- Monitor engine operation, fuel consumption, and functioning of aircraft systems during flights.
- Monitor gauges, warning devices, and control panels to verify aircraft performance and to regulate engine speed.
- Steer aircraft along planned routes, using autopilot and flight management computers.
- Check passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications are met.
- Confer with flight dispatchers and weather forecasters to keep abreast of flight conditions.
- Brief crews about flight details, such as destinations, duties, and responsibilities.
- Choose routes, altitudes, and speeds that will provide the fastest, safest, and smoothest flights.
- Direct activities of aircraft crews during flights.
- Record in log books information, such as flight times, distances flown, and fuel consumption.
- Instruct other pilots and student pilots in aircraft operations and the principles of flight.
- Make announcements regarding flights, using public address systems.
- Coordinate flight activities with ground crews and air traffic control and inform crew members of flight and test procedures.
- Conduct in-flight tests and evaluations at specified altitudes and in all types of weather to determine the receptivity and other characteristics of equipment and systems.
- File instrument flight plans with air traffic control to ensure that flights are coordinated with other air traffic.
- Perform minor maintenance work, or arrange for major maintenance.
- Evaluate other pilots or pilot-license applicants for proficiency.
- Load smaller aircraft, handling passenger luggage and supervising refueling.
- Plan and formulate flight activities and test schedules and prepare flight evaluation reports.
- Test and evaluate the performance of new aircraft.
- Order changes in fuel supplies, loads, routes, or schedules to ensure safety of flights.
- Order changes in fuel supplies, loads, routes, or schedules to ensure safety of flights.
- Use instrumentation to pilot aircraft when visibility is poor.
- Start engines, operate controls, and pilot airplanes to transport passengers, mail, or freight according to flight plans, regulations, and procedures.
- Monitor engine operation, fuel consumption, and functioning of aircraft systems during flights.
- Check aircraft prior to flights to ensure that the engines, controls, instruments, and other systems are functioning properly.
- Consider airport altitudes, outside temperatures, plane weights, and wind speeds and directions to calculate the speed needed to become airborne.
- Contact control towers for takeoff clearances, arrival instructions, and other information, using radio equipment.
- Obtain and review data such as load weights, fuel supplies, weather conditions, and flight schedules to determine flight plans and identify needed changes.
- File instrument flight plans with air traffic control so that flights can be coordinated with other air traffic.
- Check baggage or cargo to ensure that it has been loaded correctly.
- Plan flights according to government and company regulations, using aeronautical charts and navigation instruments.
- Choose routes, altitudes, and speeds that will provide the fastest, safest, and smoothest flights.
- Co-pilot aircraft or perform captain's duties, as required.
- Coordinate flight activities with ground crews and air traffic control, and inform crew members of flight and test procedures.
- Request changes in altitudes or routes as circumstances dictate.
- Write specified information in flight records, such as flight times, altitudes flown, and fuel consumption.
- Supervise other crew members.
- Fly with other pilots or pilot-license applicants to evaluate their proficiency.
- Rescue and evacuate injured persons.
- Instruct other pilots and student pilots in aircraft operations.
- Teach company regulations and procedures to other pilots.
- Perform minor aircraft maintenance and repair work, or arrange for major maintenance.
- Conduct in-flight tests and evaluations at specified altitudes and in all types of weather to determine the receptivity and other characteristics of equipment and systems.
- Plan and formulate flight activities and test schedules and prepare flight evaluation reports.
- Pilot airplanes or helicopters over farmlands at low altitudes to dust or spray fields with fertilizers, fungicides, or pesticides.
- Check the flight performance of new and experimental planes.
- Order changes in fuel supplies, loads, routes, or schedules to ensure safety of flights.
