Summary Report for:
13-1032.00 - Insurance Appraisers, Auto Damage
Appraise automobile or other vehicle damage to determine repair costs for insurance claim settlement. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. May seek agreement with automotive repair shop on repair costs.
Sample of reported job titles: Appraiser, Automobile Appraiser (Auto Appraiser), Automobile Damage Appraiser (Auto Damage Appraiser), Damage Appraiser, Field Appraiser, Field Inspector, Insurance Appraiser, Material Damage Appraiser, Outside Physical Damage Appraiser, Physical Damage Appraiser
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
- Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
- Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.
- Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.
- Determine salvage value on total-loss vehicle.
- Prepare insurance forms to indicate repair cost estimates and recommendations.
- Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost.
Tools & Technology
Tools used in this occupation:
- Desktop computers
- Digital cameras — Compact digital cameras
- Height gauges — Tire tread depth gauges
- Laser fax machine — Laser facsimile machines"
- Laser printers — Computer laser printers
- Measuring wheels for distance — Measure markers
- Notebook computers — Laptop computers
- Pocket calculator — Hand calculators
- Tablet computers
- Tape measures — Measuring tapes
- Theodolites — Electronic digital theodolites
Technology used in this occupation:
- Accounting software — NCH Software Express Invoice
- Data base user interface and query software — Information Services Inc. CCC Pathways Appraisal Solution; Meridian Technologies SurePoint; Vertafore ImageRight
- Document management software — Adobe Systems Adobe Acrobat
- Electronic mail software — Email software; Microsoft Outlook
- Graphics or photo imaging software — A-T Solutions Easy Street Draw
- Internet browser software — Web browser software
- Project management software — App Software Associations AppTrak.net; Cost estimating software; Swan River Software Estimiser Pro; Web-Est (see all 6 examples)
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Time Management — Managing one's own time and the time of others.
- Service Orientation — Actively looking for ways to help people.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Detailed Work Activities
- Estimate costs of goods or services.
- Examine financial records.
- Determine the value of goods or services.
- Prepare contracts or other transaction documents.
- Contact With Others — 100% responded “Constant contact with others.”
- Electronic Mail — 100% responded “Every day.”
- Frequency of Decision Making — 99% responded “Every day.”
- Telephone — 100% responded “Every day.”
- Face-to-Face Discussions — 89% responded “Every day.”
- Freedom to Make Decisions — 77% responded “A lot of freedom.”
- Indoors, Environmentally Controlled — 85% responded “Every day.”
- Structured versus Unstructured Work
- Time Pressure — 67% responded “Every day.”
- Outdoors, Exposed to Weather
- Letters and Memos — 13% responded “Once a week or more but not every day.”
- Deal With External Customers — 54% responded “Very important.”
- Impact of Decisions on Co-workers or Company Results
- Indoors, Not Environmentally Controlled — 63% responded “Once a week or more but not every day.”
- Importance of Being Exact or Accurate
- In an Enclosed Vehicle or Equipment — 68% responded “Every day.”
- Level of Competition — 64% responded “Highly competitive.”
- Deal With Unpleasant or Angry People — 45% responded “Once a week or more but not every day.”
- Exposed to Contaminants — 31% responded “Once a month or more but not every week.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 34% responded “Once a month or more but not every week.”
- Very Hot or Cold Temperatures — 85% responded “Once a week or more but not every day.”
- Importance of Repeating Same Tasks — 43% responded “Very important.”
- Duration of Typical Work Week — 67% responded “40 hours.”
- Work With Work Group or Team — 44% responded “Very important.”
- Outdoors, Under Cover — 22% responded “Never.”
- Physical Proximity — 22% responded “Slightly close (e.g., shared office).”
- Spend Time Sitting — 49% responded “More than half the time.”
- Degree of Automation — 23% responded “Slightly automated.”
- Frequency of Conflict Situations — 56% responded “Once a week or more but not every day.”
|Title||Job Zone Three: Medium Preparation Needed|
|Education||Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.|
|Related Experience||Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.|
|Job Training||Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.|
|SVP Range||(6.0 to < 7.0)|
Percentage of Respondents
|Education Level Required|
|31||High school diploma or equivalent|
Interest code: CRE
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Integrity — Job requires being honest and ethical.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Persistence — Job requires persistence in the face of obstacles.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2014)||$30.49 hourly, $63,420 annual|
|Employment (2014)||16,000 employees|
|Projected growth (2014-2024)||Little or no change (-1% to 1%)|
|Projected job openings (2014-2024)||3,800|
|Top industries (2014)|
Source: Bureau of Labor Statistics 2014 wage data and 2014-2024 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Claims adjusters, appraisers, examiners, and investigators . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2016-17 Edition.