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Details Report for:
13-1032.00 - Insurance Appraisers, Auto Damage

Appraise automobile or other vehicle damage to determine repair costs for insurance claim settlement. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. May seek agreement with automotive repair shop on repair costs.

Sample of reported job titles: Automobile Damage Appraiser (Auto Damage Appraiser), Automobile Appraiser (Auto Appraiser), Material Damage Appraiser, Appraiser, Damage Appraiser, Field Appraiser, Field Inspector, Outside Physical Damage Appraiser, Physical Damage Appraiser, Insurance Appraiser

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks   Save Table (XLS/CSV)


Importance
Category Task
94   Core Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
93   Core Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
92   Core Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.
90   Core Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.
88   Core Determine salvage value on total-loss vehicle.
87   Core Prepare insurance forms to indicate repair cost estimates and recommendations.
63   Core Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost.

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Tools & Technology   Save Table (XLS/CSV)

Tools used in this occupation:

Desktop computers
Digital cameras — Compact digital cameras
Height gauges — Tire tread depth gauges
Laser fax machine — Laser facsimile machines"
Laser printers — Computer laser printers
Measuring wheels for distance — Measure markers
Notebook computers — Laptop computers
Pocket calculator — Hand calculators
Tablet computers
Tape measures — Measuring tapes
Theodolites — Electronic digital theodolites

Technology used in this occupation:

Accounting software — NCH Software Express Invoice
Data base user interface and query software — Information Services Inc. CCC Pathways Appraisal Solution; Meridian Technologies SurePoint; Vertafore ImageRight
Document management software — Adobe Systems Adobe Acrobat
Electronic mail software — Email software; Microsoft Outlook
Graphics or photo imaging software — A-T Solutions Easy Street Draw
Internet browser software — Web browser software
Project management software — App Software Associations AppTrak.net; Cost estimating software; Swan River Software Estimiser Pro; Web-Est (see all 6 examples)
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

See all T2 categories and examples

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
80   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
74   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
67   Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
53   Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
51   Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
51   Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
48   Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
47   Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
45   Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
44   Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
42   Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
42   Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
42   Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
41   Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
40   Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
36   Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
35   Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
34   Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
33   Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
32   Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
30   Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
30   Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
30   Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
29   Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
28   Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
24   Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
23   Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
12   Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
11   Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
  Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
  Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
  Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

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Skills   Save Table (XLS/CSV)


Importance
Skill
72   Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
66   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
66   Writing — Communicating effectively in writing as appropriate for the needs of the audience.
63   Speaking — Talking to others to convey information effectively.
56   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
53   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
53   Time Management — Managing one's own time and the time of others.
50   Service Orientation — Actively looking for ways to help people.
50   Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
47   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
47   Coordination — Adjusting actions in relation to others' actions.
41   Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
41   Negotiation — Bringing others together and trying to reconcile differences.
41   Persuasion — Persuading others to change their minds or behavior.
38   Mathematics — Using mathematics to solve problems.
35   Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
28   Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
28   Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
25   Operations Analysis — Analyzing needs and product requirements to create a design.
25   Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
22   Instructing — Teaching others how to do something.
22   Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
19   Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
19   Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
19   Operation and Control — Controlling operations of equipment or systems.
19   Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
16   Troubleshooting — Determining causes of operating errors and deciding what to do about it.
10   Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  Equipment Selection — Determining the kind of tools and equipment needed to do a job.
  Programming — Writing computer programs for various purposes.
  Science — Using scientific rules and methods to solve problems.
 Installation — Installing equipment, machines, wiring, or programs to meet specifications.
 Repairing — Repairing machines or systems using the needed tools.
 Technology Design — Generating or adapting equipment and technology to serve user needs.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
78   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
75   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
72   Written Comprehension — The ability to read and understand information and ideas presented in writing.
72   Written Expression — The ability to communicate information and ideas in writing so others will understand.
66   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
63   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
63   Speech Clarity — The ability to speak clearly so others can understand you.
63   Speech Recognition — The ability to identify and understand the speech of another person.
60   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
56   Near Vision — The ability to see details at close range (within a few feet of the observer).
47   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
47   Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
44   Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
41   Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
35   Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
35   Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
31   Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
31   Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
28   Far Vision — The ability to see details at a distance.
28   Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
28   Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
28   Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
28   Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
25   Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
25   Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
25   Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
19   Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
16   Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
16   Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
16   Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
16   Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
16   Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
16   Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
13   Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
13   Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
13   Night Vision — The ability to see under low light conditions.
13   Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
13   Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
10   Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
10   Sound Localization — The ability to tell the direction from which a sound originated.
  Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
  Speed of Limb Movement — The ability to quickly move the arms and legs.
 Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
 Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
 Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
 Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
 Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
 Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
 Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
 Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
71   Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
68   Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
64   Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
60   Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
59   Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
59   Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
58   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
55   Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
54   Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
53   Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Determine the value of goods or services.
  • Estimate costs of goods or services.
51   Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
48   Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
47   Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Prepare contracts or other transaction documents.
47   Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
45   Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
43   Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
41   Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
39   Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
37   Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
36   Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
33   Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Examine financial records.
33   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
32   Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
31   Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
30   Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
29   Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
28   Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
20   Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
18   Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
15   Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
15   Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
14   Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
13   Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
12   Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
11   Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
10   Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
  Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
  Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
  Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

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Work Context   Save Table (XLS/CSV)

Work Context
Percentage of Top Responses
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


100     Constant contact with others
Electronic Mail — How often do you use electronic mail in this job?


100     Every day
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


99     Every day
Telephone — How often do you have telephone conversations in this job?


100     Every day
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


89     Every day
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


77     A lot of freedom
22     Some freedom
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


85     Every day
13     Once a month or more but not every week
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Time Pressure — How often does this job require the worker to meet strict deadlines?


67     Every day
32     Once a week or more but not every day
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
Letters and Memos — How often does the job require written letters and memos?


13     Once a week or more but not every day
13     Once a month or more but not every week
Deal With External Customers — How important is it to work with external customers or the public in this job?


45     Extremely important
54     Very important
Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


35     Every day
63     Once a week or more but not every day
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


68     Every day
21     Never
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


21     Extremely competitive
64     Highly competitive
14     Moderately competitive
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


22     Every day
45     Once a week or more but not every day
34     Once a month or more but not every week
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


31     Once a month or more but not every week
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


34     Once a month or more but not every week
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


85     Once a week or more but not every day
13     Once a month or more but not every week
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


34     Extremely important
43     Very important
21     Not important at all
Duration of Typical Work Week — Number of hours typically worked in one week.


32     More than 40 hours
67     40 hours
Work With Work Group or Team — How important is it to work with others in a group or team in this job?


11     Extremely important
44     Very important
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


12     Once a month or more but not every week
22     Never
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


22     Slightly close (e.g., shared office)
22     I work with others but not closely (e.g., private office)
Spend Time Sitting — How much does this job require sitting?


49     More than half the time
38     About half the time
13     Less than half the time
Degree of Automation — How automated is the job?


23     Slightly automated
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


56     Once a week or more but not every day
23     Once a month or more but not every week
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


21     Continually or almost continually
22     More than half the time
21     Never
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


27     Very serious
36     Serious
25     Fairly serious
12     Not serious at all
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


35     Important
Spend Time Standing — How much does this job require standing?


45     About half the time
55     Less than half the time
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


14     About half the time
22     Less than half the time
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


22     Once a week or more but not every day
32     Once a year or more but not every month
43     Never
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


54     Limited responsibility
22     No responsibility
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


97     Less than half the time
Spend Time Walking and Running — How much does this job require walking and running?


99     Less than half the time
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


14     Once a week or more but not every day
11     Once a month or more but not every week
22     Once a year or more but not every month
53     Never
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


11     About half the time
67     Less than half the time
22     Never
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


34     Once a month or more but not every week
63     Never
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


21     Moderate responsibility
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


24     Important
53     Not important at all
Public Speaking — How often do you have to perform public speaking in this job?


23     Once a month or more but not every week
26     Once a year or more but not every month
51     Never
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


21     Once a month or more but not every week
11     Once a year or more but not every month
65     Never
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


34     Once a year or more but not every month
64     Never
Work Schedules — How regular are the work schedules for this job?


13     Irregular (changes with weather conditions, production demands, or contract duration)
87     Regular (established routine, set schedule)
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


22     Once a year or more but not every month
77     Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


98     Never
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


98     Never
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


99     Never
Exposed to High Places — How often does this job require exposure to high places?


99     Never
Exposed to Radiation — How often does this job require exposure to radiation?


100     Never
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100     Never
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


100     Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


100     Never
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


100     Never

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
32   Bachelor's degree
31   High school diploma or equivalent Help
23   Associate's degree

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Credentials

Find Training Find Certifications Find Licenses

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
95   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
78   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
56   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
22   Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
17   Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
 Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
94   Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
93   Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
88   Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
87   Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
85   Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
82   Integrity — Job requires being honest and ethical.
81   Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
79   Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
78   Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
78   Initiative — Job requires a willingness to take on responsibilities and challenges.
76   Persistence — Job requires persistence in the face of obstacles.
69   Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
68   Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
60   Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
58   Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
55   Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
67   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
67   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
61   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
56   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
50   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
45   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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Related Occupations   Save Table (XLS/CSV)

13-1031.02 Insurance Adjusters, Examiners, and Investigators
13-2021.01 Assessors
13-2021.02 Appraisers, Real Estate
33-9021.00 Private Detectives and Investigators
41-2022.00 Parts Salespersons
41-2031.00 Retail Salespersons Bright Outlook
41-4012.00 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products   Bright Outlook Bright Outlook  
41-9021.00 Real Estate Brokers
43-3021.02 Billing, Cost, and Rate Clerks Bright Outlook
43-3061.00 Procurement Clerks

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Wages & Employment Trends

Median wages (2013) $29.65 hourly, $61,660 annual
State wages Local Salary Info
 
Employment (2012) 14,000 employees
Projected growth (2012-2022) Decline (-3% or lower) Decline (-3% or lower)
Projected job openings (2012-2022) 3,100
State trends Employment Trends
 
Top industries (2012)
Finance and Insurance (95% employed in this sector)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

Find Jobs Job Banks

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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