Summary Report for:
37-1011.00 - First-Line Supervisors of Housekeeping and Janitorial Workers
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Sample of reported job titles: Buildings and Grounds Supervisor, Custodian, Environmental Services Director, Environmental Services Supervisor (EVS), Executive Housekeeper, Facilities Manager, Head Custodian, Housekeeping Director, Housekeeping Supervisor, Maintenance Supervisor
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Plan and prepare employee work schedules.
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Establish and implement operational standards and procedures for the departments supervised.
- Investigate complaints about service and equipment, and take corrective action.
- Maintain required records of work hours, budgets, payrolls, and other information.
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
- Check and maintain equipment to ensure that it is in working order.
- Instruct staff in work policies and procedures, and the use and maintenance of equipment.
- Inventory stock to ensure that supplies and equipment are available in adequate amounts.
- Select and order or purchase new equipment, supplies, or furnishings.
- Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
- Recommend changes that could improve service and increase operational efficiency.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Screen job applicants, and hire new employees.
- Issue supplies and equipment to workers.
- Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
- Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
- Direct activities for stopping the spread of infections in facilities such as hospitals.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
- Perform financial tasks, such as estimating costs and preparing and managing budgets.
- Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
Tools & Technology
Tools used in this occupation:
- Alarm systems — Building alarm systems
- Brooms — Push brooms
- Carpet cleaning equipment — Carpet shampooers; Carpet steamers
- Cleaning scrapers
- Clothes dryers — Industrial clothes dryers
- Desktop computers
- Dust mops
- Facial shields — Protective face shields
- Floor polishers — Floor burnishers; Floor polishing machines; Power floor buffers
- Floor scrubbers — Auto scrubbers; Commercial automatic floor scrubbers; Floor scrubbing machines
- Floor washing machine — Powered floor washers
- Goggles — Safety goggles
- Hand sprayers — Spray bottles
- Ironing machines or presses — Flatwork ironers
- Ladders — Step ladders
- Laundry type washing machines — Light commercial washing machines; Washer extractors
- Masks or accessories — Dust masks
- Mop wringer — Mop wringers
- Personal computers
- Pressure or steam cleaners — Pressure washers
- Protective gloves — Rubber gloves
- Sewing machines — Industrial sewing machines
- Special purpose telephones — Multi-line telephone systems
- Squeegees or washers — Squeegees
- Steam autoclaves or sterilizers — Steam-operated sterilizers
- Steam pressing machines — Steam pressers
- Vacuum cleaners — All-terrain vacuums; Industrial vacuum cleaners
- Wet mops
- Wet or dry combination vacuum cleaners — Wet-dry vacuums
Technology used in this occupation:
- Data base user interface and query software — Data entry software; Facility use software; Microsoft Access
- Electronic mail software — Email software; Microsoft Outlook
- Facilities management software — Computerized maintenance management system CMMS software
- Helpdesk or call center software — Help desk software
- Inventory management software — Inventory tracking software
- Materials requirements planning logistics and supply chain software — Computerized bed control system software
- Office suite software — Microsoft Office software
- Presentation software — Microsoft PowerPoint
- Project management software — Microsoft Project
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Speaking — Talking to others to convey information effectively.
- Time Management — Managing one's own time and the time of others.
- Coordination — Adjusting actions in relation to others' actions.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Service Orientation — Actively looking for ways to help people.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Instructing — Teaching others how to do something.
- Negotiation — Bringing others together and trying to reconcile differences.
- Persuasion — Persuading others to change their minds or behavior.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Detailed Work Activities
- Document work hours or activities.
- Supervise maintenance workers.
- Inspect buildings or grounds to determine condition.
- Remove snow.
- Clean facilities or sites.
- Instruct staff in work policies or procedures.
- Establish work standards.
- Confer with coworkers to coordinate maintenance or cleaning activities.
- Inventory materials or equipment.
- Inspect work to ensure standards are met.
- Plan employee work schedules.
- Determine resource needs.
- Investigate work related complaints to determine corrective actions.
- Maintain equipment or systems to ensure proper functioning.
- Select equipment, materials, or supplies for cleaning or maintenance activities.
- Evaluate current or prospective maintenance employees.
- Estimate maintenance service requirements or costs.
- Face-to-Face Discussions — 79% responded “Every day.”
- Work With Work Group or Team — 71% responded “Extremely important.”
- Responsible for Others' Health and Safety — 67% responded “Very high responsibility.”
- Contact With Others — 74% responded “Constant contact with others.”
- Responsibility for Outcomes and Results — 56% responded “Very high responsibility.”
- Telephone — 63% responded “Every day.”
- Structured versus Unstructured Work — 60% responded “A lot of freedom.”
- Freedom to Make Decisions — 55% responded “A lot of freedom.”
- Impact of Decisions on Co-workers or Company Results — 43% responded “Very important results.”
- Coordinate or Lead Others — 48% responded “Very important.”
- Frequency of Decision Making — 57% responded “Every day.”
- Time Pressure — 49% responded “Every day.”
- Spend Time Standing — 46% responded “More than half the time.”
- Importance of Being Exact or Accurate — 35% responded “Extremely important.”
- Indoors, Environmentally Controlled — 66% responded “Every day.”
- Spend Time Walking and Running — 35% responded “Continually or almost continually.”
- Deal With External Customers — 36% responded “Extremely important.”
- Duration of Typical Work Week — 51% responded “40 hours.”
- Electronic Mail — 44% responded “Every day.”
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 54% responded “Every day.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 43% responded “Continually or almost continually.”
- Importance of Repeating Same Tasks — 32% responded “Very important.”
- Exposed to Contaminants — 40% responded “Every day.”
- Letters and Memos — 45% responded “Once a week or more but not every day.”
- Spend Time Bending or Twisting the Body — 30% responded “Less than half the time.”
- Spend Time Making Repetitive Motions — 26% responded “More than half the time.”
- Level of Competition — 29% responded “Not at all competitive.”
- Frequency of Conflict Situations — 35% responded “Once a week or more but not every day.”
- Physical Proximity — 27% responded “I work with others but not closely (e.g., private office).”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|54||High school diploma or equivalent|
|14||Some college, no degree|
Interest code: ECR
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity — Job requires being honest and ethical.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Persistence — Job requires persistence in the face of obstacles.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2014)||$17.44 hourly, $36,270 annual|
|Employment (2012)||250,000 employees|
|Projected growth (2012-2022)||Average (8% to 14%)|
|Projected job openings (2012-2022)||91,600|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- International Executive Housekeepers Association (IEHA) , 1001 Eastwind Dr., Suite 301, Westerville, OH 43081-3361. Phone: (800) 200-6342. Fax: (614) 895-1248.