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Summary Report for:
37-1011.00 - First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Sample of reported job titles: Buildings and Grounds Supervisor, Custodian, Environmental Services Director, Environmental Services Supervisor (EVS), Executive Housekeeper, Facilities Manager, Head Custodian, Housekeeping Director, Housekeeping Supervisor, Maintenance Supervisor

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Plan and prepare employee work schedules. See more occupations related to this task.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. See more occupations related to this task.
  • Inspect work performed to ensure that it meets specifications and established standards. See more occupations related to this task.
  • Perform or assist with cleaning duties as necessary. See more occupations related to this task.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies. See more occupations related to this task.
  • Establish and implement operational standards and procedures for the departments supervised. See more occupations related to this task.
  • Investigate complaints about service and equipment, and take corrective action. See more occupations related to this task.
  • Maintain required records of work hours, budgets, payrolls, and other information. See more occupations related to this task.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required. See more occupations related to this task.
  • Check and maintain equipment to ensure that it is in working order. See more occupations related to this task.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment. See more occupations related to this task.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts. See more occupations related to this task.
  • Select and order or purchase new equipment, supplies, or furnishings. See more occupations related to this task.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses. See more occupations related to this task.
  • Recommend changes that could improve service and increase operational efficiency. See more occupations related to this task.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. See more occupations related to this task.
  • Screen job applicants, and hire new employees. See more occupations related to this task.
  • Issue supplies and equipment to workers. See more occupations related to this task.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment. See more occupations related to this task.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering. See more occupations related to this task.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. See more occupations related to this task.
  • Direct activities for stopping the spread of infections in facilities such as hospitals. See more occupations related to this task.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. See more occupations related to this task.
  • Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services. See more occupations related to this task.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets. See more occupations related to this task.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Alarm systems — Building alarm systems See more occupations related to this tool.
  • Brooms — Push brooms See more occupations related to this tool.
  • Carpet cleaning equipment — Carpet shampooers; Carpet steamers See more occupations related to this tool.
  • Cleaning scrapers See more occupations related to this tool.
  • Clothes dryers — Industrial clothes dryers See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Dust mops See more occupations related to this tool.
  • Facial shields — Protective face shields See more occupations related to this tool.
  • Floor polishers — Floor burnishers; Floor polishing machines; Power floor buffers See more occupations related to this tool.
  • Floor scrubbers — Auto scrubbers; Commercial automatic floor scrubbers; Floor scrubbing machines See more occupations related to this tool.
  • Floor washing machine — Powered floor washers See more occupations related to this tool.
  • Goggles — Safety goggles See more occupations related to this tool.
  • Hand sprayers — Spray bottles See more occupations related to this tool.
  • Ironing machines or presses — Flatwork ironers See more occupations related to this tool.
  • Ladders — Step ladders See more occupations related to this tool.
  • Laundry type washing machines — Light commercial washing machines; Washer extractors See more occupations related to this tool.
  • Masks or accessories — Dust masks See more occupations related to this tool.
  • Mop wringer — Mop wringers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Pressure or steam cleaners — Pressure washers See more occupations related to this tool.
  • Protective gloves — Rubber gloves See more occupations related to this tool.
  • Sewing machines — Industrial sewing machines See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.
  • Squeegees or washers — Squeegees See more occupations related to this tool.
  • Steam autoclaves or sterilizers — Steam-operated sterilizers See more occupations related to this tool.
  • Steam pressing machines — Steam pressers See more occupations related to this tool.
  • Vacuum cleaners — All-terrain vacuums; Industrial vacuum cleaners See more occupations related to this tool.
  • Wet mops See more occupations related to this tool.
  • Wet or dry combination vacuum cleaners — Wet-dry vacuums See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — Data entry software; Facility use software; Microsoft Access See more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook See more occupations related to this technology.
  • Facilities management software — Computerized maintenance management system CMMS software See more occupations related to this technology.
  • Helpdesk or call center software — Help desk software See more occupations related to this technology.
  • Inventory management software — Inventory tracking software See more occupations related to this technology.
  • Materials requirements planning logistics and supply chain software — Computerized bed control system software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint See more occupations related to this technology.
  • Project management software — Microsoft Project See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.

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Skills

  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Instructing — Teaching others how to do something. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). See more occupations related to this activity.

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Detailed Work Activities

  • Document work hours or activities. See more occupations related to this activity.
  • Supervise maintenance workers. See more occupations related to this activity.
  • Remove snow. See more occupations related to this activity.
  • Clean facilities or sites. See more occupations related to this activity.
  • Inspect work to ensure standards are met. See more occupations related to this activity.
  • Establish work standards. See more occupations related to this activity.
  • Inspect buildings or grounds to determine condition. See more occupations related to this activity.
  • Instruct staff in work policies or procedures. See more occupations related to this activity.
  • Confer with coworkers to coordinate maintenance or cleaning activities. See more occupations related to this activity.
  • Inventory materials or equipment. See more occupations related to this activity.
  • Plan employee work schedules. See more occupations related to this activity.
  • Determine resource needs. See more occupations related to this activity.
  • Investigate work related complaints to determine corrective actions. See more occupations related to this activity.
  • Maintain equipment or systems to ensure proper functioning. See more occupations related to this activity.
  • Select equipment, materials, or supplies for cleaning or maintenance activities. See more occupations related to this activity.
  • Evaluate current or prospective maintenance employees. See more occupations related to this activity.
  • Estimate maintenance service requirements or costs. See more occupations related to this activity.

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Work Context

  • Face-to-Face Discussions — 79% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 71% responded “Extremely important.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 67% responded “Very high responsibility.” See more occupations related to this work context.
  • Contact With Others — 74% responded “Constant contact with others.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 56% responded “Very high responsibility.” See more occupations related to this work context.
  • Telephone — 63% responded “Every day.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 60% responded “A lot of freedom.” See more occupations related to this work context.
  • Freedom to Make Decisions — 55% responded “A lot of freedom.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 43% responded “Very important results.” See more occupations related to this work context.
  • Coordinate or Lead Others — 48% responded “Very important.” See more occupations related to this work context.
  • Frequency of Decision Making — 57% responded “Every day.” See more occupations related to this work context.
  • Time Pressure — 49% responded “Every day.” See more occupations related to this work context.
  • Spend Time Standing — 46% responded “More than half the time.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 35% responded “Extremely important.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 66% responded “Every day.” See more occupations related to this work context.
  • Spend Time Walking and Running — 35% responded “Continually or almost continually.” See more occupations related to this work context.
  • Deal With External Customers — 36% responded “Extremely important.” See more occupations related to this work context.
  • Duration of Typical Work Week — 51% responded “40 hours.” See more occupations related to this work context.
  • Electronic Mail — 44% responded “Every day.” See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 54% responded “Every day.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 43% responded “Continually or almost continually.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 32% responded “Very important.” See more occupations related to this work context.
  • Exposed to Contaminants — 40% responded “Every day.” See more occupations related to this work context.
  • Letters and Memos — 45% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 30% responded “Less than half the time.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 26% responded “More than half the time.” See more occupations related to this work context.
  • Level of Competition — 29% responded “Not at all competitive.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 35% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Physical Proximity — 27% responded “I work with others but not closely (e.g., private office).” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
54   High school diploma or equivalent Help
14   Post-secondary certificate Help
14   Some college, no degree

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Credentials

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Interests

Interest code: ECR

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.

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Work Values

  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $17.44 hourly, $36,270 annual
State wages Local Salary Info
 
Employment (2012) 250,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 91,600
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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