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Summary Report for:
37-2011.00 - Janitors and Cleaners, Except Maids and Housekeeping Cleaners

Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.

Sample of reported job titles: Building Custodian, Building Service Worker, Building Services Technician, Cleaner, Custodial Worker, Custodian, Floor Tech (Floor Technician), Heavy Duty Custodian, Institutional Custodian, Janitor

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Service, clean, or supply restrooms.
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
  • Gather and empty trash.
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
  • Notify managers concerning the need for major repairs or additions to building operating systems.
  • Requisition supplies or equipment needed for cleaning and maintenance duties.
  • Dust furniture, walls, machines, or equipment.
  • Strip, seal, finish, and polish floors.

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Tools & Technology

Tools used in this occupation:

Ear plugs — Protective ear plugs
Floor polishers — Floor buffers; Floor waxers
Ladders — Extension ladders; Step ladders
Manlift or personnel lift — Aerial manlifts
Screwdrivers — Phillips head screwdrivers; Straight screwdrivers
Snowplow attachments — Snowplows
Vacuum cleaners — Industrial vacuums; Ride-on industrial vacuum cleaners

Technology used in this occupation:

Office suite software — Microsoft Office software
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

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Knowledge

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Abilities

Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

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Work Activities

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Work Context

Spend Time Standing — 82% responded “Continually or almost continually.”
Face-to-Face Discussions — 62% responded “Every day.”
Indoors, Environmentally Controlled — 65% responded “Every day.”
Freedom to Make Decisions — 56% responded “A lot of freedom.”
Structured versus Unstructured Work — 49% responded “A lot of freedom.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 66% responded “Every day.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 57% responded “Continually or almost continually.”
Spend Time Walking and Running — 43% responded “Continually or almost continually.”
Importance of Being Exact or Accurate — 44% responded “Extremely important.”
Work With Work Group or Team — 41% responded “Very important.”

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
72   High school diploma or equivalent Help
19   Less than high school diploma
  Bachelor's degree

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Credentials

Find Certifications Find Licenses Find Apprenticeships

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Interests

Interest code: RC

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

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Work Styles

Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Integrity — Job requires being honest and ethical.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

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Work Values

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Related Occupations

35-2021.00 Food Preparation Workers Bright Outlook
35-3041.00 Food Servers, Nonrestaurant Bright Outlook
35-9011.00 Dining Room and Cafeteria Attendants and Bartender Helpers Bright Outlook
35-9021.00 Dishwashers   Bright Outlook Bright Outlook  
37-2012.00 Maids and Housekeeping Cleaners Bright Outlook
37-3011.00 Landscaping and Groundskeeping Workers Bright Outlook
39-2021.00 Nonfarm Animal Caretakers
43-5081.03 Stock Clerks- Stockroom, Warehouse, or Storage Yard Bright Outlook
47-3014.00 Helpers--Painters, Paperhangers, Plasterers, and Stucco Masons
51-9198.00 Helpers--Production Workers Bright Outlook

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Wages & Employment Trends

Median wages (2013) $10.86 hourly, $22,590 annual
State wages Local Salary Info
 
Employment (2012) 2,324,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 717,300
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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