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Summary Report for:
37-2011.00 - Janitors and Cleaners, Except Maids and Housekeeping Cleaners

Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.

Sample of reported job titles: Building Custodian, Building Service Worker, Building Services Technician, Cleaner, Custodial Worker, Custodian, Floor Tech (Floor Technician), Heavy Duty Custodian, Institutional Custodian, Janitor

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Service, clean, or supply restrooms. See more occupations related to this task.
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming. See more occupations related to this task.
  • Gather and empty trash. See more occupations related to this task.
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. See more occupations related to this task.
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. See more occupations related to this task.
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. See more occupations related to this task.
  • Notify managers concerning the need for major repairs or additions to building operating systems. See more occupations related to this task.
  • Requisition supplies or equipment needed for cleaning and maintenance duties. See more occupations related to this task.
  • Dust furniture, walls, machines, or equipment. See more occupations related to this task.
  • Strip, seal, finish, and polish floors. See more occupations related to this task.
  • Clean and polish furniture and fixtures. See more occupations related to this task.
  • Steam clean or shampoo carpets. See more occupations related to this task.
  • Move heavy furniture, equipment, or supplies, either manually or by using hand trucks. See more occupations related to this task.
  • Remove snow from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals. See more occupations related to this task.
  • Monitor building security and safety by performing tasks such as locking doors after operating hours or checking electrical appliance use to ensure that hazards are not created. See more occupations related to this task.
  • Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment. See more occupations related to this task.
  • Mow or trim lawns or shrubbery, using mowers or hand or power trimmers, and clear debris from grounds. See more occupations related to this task.
  • Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings. See more occupations related to this task.
  • Make adjustments or minor repairs to heating, cooling, ventilating, plumbing, or electrical systems. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Adjustable widemouth pliers See more occupations related to this tool.
  • Adjustable wrenches — Adjustable hand wrenches See more occupations related to this tool.
  • Air compressors See more occupations related to this tool.
  • Brooms — Push brooms See more occupations related to this tool.
  • Carpet cleaning equipment — Carpet shampooers See more occupations related to this tool.
  • Claw hammer — Claw hammers See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Dollies — Equipment dollies See more occupations related to this tool.
  • Dust mops — Dry mops See more occupations related to this tool.
  • Ear plugs — Protective ear plugs See more occupations related to this tool.
  • Floor polishers — Floor buffers; Floor waxers See more occupations related to this tool.
  • Floor scrapers — Floor strippers See more occupations related to this tool.
  • Floor scrubbers — Power floor scrubbers See more occupations related to this tool.
  • Forklifts See more occupations related to this tool.
  • Hand sprayers — Insecticide sprayers See more occupations related to this tool.
  • Hand trucks or accessories — Hand trucks See more occupations related to this tool.
  • Hedge clippers — Hedge trimmers See more occupations related to this tool.
  • Ladders — Extension ladders; Step ladders See more occupations related to this tool.
  • Lawnmowers — Power mowers See more occupations related to this tool.
  • Manlift or personnel lift — Aerial manlifts See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Power drills — Cordless drills See more occupations related to this tool.
  • Power grinders See more occupations related to this tool.
  • Power saws See more occupations related to this tool.
  • Precision file — Precision files See more occupations related to this tool.
  • Pressure or steam cleaners — Steam cleaning equipment See more occupations related to this tool.
  • Protective gloves — Safety gloves See more occupations related to this tool.
  • Ratchets — Ratchet wrenches See more occupations related to this tool.
  • Safety glasses See more occupations related to this tool.
  • Scaffolding — Portable scaffolding See more occupations related to this tool.
  • Scissor lift or lift table — Scissor lifts See more occupations related to this tool.
  • Screwdrivers — Phillips head screwdrivers; Straight screwdrivers See more occupations related to this tool.
  • Shovels — Snow shovels See more occupations related to this tool.
  • Snow blowers See more occupations related to this tool.
  • Snowplow attachments — Snowplows See more occupations related to this tool.
  • Squeegees or washers — Window squeegees See more occupations related to this tool.
  • Vacuum cleaners — Industrial vacuums; Ride-on industrial vacuum cleaners See more occupations related to this tool.
  • Wet mops See more occupations related to this tool.

Technology used in this occupation:

  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.

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Abilities

  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. See more occupations related to this ability.
  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. See more occupations related to this ability.
  • Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. See more occupations related to this ability.
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. See more occupations related to this ability.

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Work Activities

  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.

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Detailed Work Activities

  • Dispose of trash or waste materials. See more occupations related to this activity.
  • Trim trees or other vegetation. See more occupations related to this activity.
  • Prepare chemicals for work application. See more occupations related to this activity.
  • Drive trucks or other vehicles to or at work sites. See more occupations related to this activity.
  • Remove snow. See more occupations related to this activity.
  • Clean facilities or sites. See more occupations related to this activity.
  • Clean equipment or supplies. See more occupations related to this activity.
  • Monitor building premises to ensure occupant or visitor safety. See more occupations related to this activity.
  • Clean furniture or fixtures. See more occupations related to this activity.
  • Operate grounds maintenance equipment. See more occupations related to this activity.
  • Confer with coworkers to coordinate maintenance or cleaning activities. See more occupations related to this activity.
  • Clean building walls or flooring. See more occupations related to this activity.
  • Move furniture. See more occupations related to this activity.
  • Decorate indoor or outdoor spaces. See more occupations related to this activity.
  • Maintain equipment or systems to ensure proper functioning. See more occupations related to this activity.
  • Remove debris from work sites. See more occupations related to this activity.
  • Select equipment, materials, or supplies for cleaning or maintenance activities. See more occupations related to this activity.
  • Treat facilities to eliminate pests. See more occupations related to this activity.

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Work Context

  • Spend Time Standing — 82% responded “Continually or almost continually.” See more occupations related to this work context.
  • Face-to-Face Discussions — 62% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 65% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 56% responded “A lot of freedom.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 49% responded “A lot of freedom.” See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 66% responded “Every day.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 57% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Walking and Running — 43% responded “Continually or almost continually.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 44% responded “Extremely important.” See more occupations related to this work context.
  • Work With Work Group or Team — 41% responded “Very important.” See more occupations related to this work context.
  • Exposed to Contaminants — 55% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 39% responded “Contact with others most of the time.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 36% responded “High responsibility.” See more occupations related to this work context.
  • Frequency of Decision Making — 57% responded “Every day.” See more occupations related to this work context.
  • Time Pressure — 45% responded “Every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 35% responded “Very important.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 39% responded “Very important results.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 35% responded “About half the time.” See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 35% responded “About half the time.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 27% responded “Very high responsibility.” See more occupations related to this work context.
  • Exposed to Hazardous Conditions — 47% responded “Every day.” See more occupations related to this work context.
  • Telephone — 36% responded “Once a week or more but not every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
72   High school diploma or equivalent Help
19   Less than high school diploma
7   Bachelor's degree

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Credentials

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Interests

Interest code: RC

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.

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Work Styles

  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $10.98 hourly, $22,840 annual
State wages Local Salary Info
 
Employment (2012) 2,324,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 717,300
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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