Summary Report for:
37-2012.00 - Maids and Housekeeping Cleaners
Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
Sample of reported job titles: Chambermaid, Cleaner, Cottage Attendant, Environmental Services Aide, Environmental Services Worker, Guest Room Attendant (GRA), Housekeeper, Housekeeping Aide, Housekeeping Laundry Worker, Room Cleaner
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Keep storage areas and carts well-stocked, clean, and tidy.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Dust and polish furniture and equipment.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Sort, count, and mark clean linens and store them in linen closets.
- Sort clothing and other articles, load washing machines, and iron and fold dried items.
- Assign duties to other staff and give instructions regarding work methods and routines.
- Move and arrange furniture and turn mattresses.
- Answer telephones and doorbells.
- Replace light bulbs.
- Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
- Hang draperies and dust window blinds.
- Request repair services and wait for repair workers to arrive.
- Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
- Remove debris from driveways, garages, and swimming pool areas.
- Wash dishes and clean kitchens, cooking utensils, and silverware.
- Polish silver accessories and metalwork, such as fixtures and fittings.
- Data base user interface and query software — Data entry software
- Electronic mail software — Email software
- Facilities management software — Computerized maintenance management system CMMS
- Inventory management software — Inventory tracking software
- Materials requirements planning logistics and supply chain software — Computerized bed control system software
- Operating system software — Microsoft Windows
- Spreadsheet software — Microsoft Excel
- Web page creation and editing software — Facebook
Hot Technology — a technology requirement frequently included in employer job postings.
- Brooms — Push brooms
- Carpet cleaning equipment — Carpet shampooers; Carpet steamers
- Cleaning brushes — Tile brushes
- Cleaning dusters — Dusters
- Cleaning scrapers
- Clothes dryers — Household dryers; Industrial clothes dryers
- Commercial use dishwashers — Commercial dishwashers
- Dust mops
- Facial shields — Protective face shields
- Floor polishers — Floor burnishers; Power floor buffers
- Floor scrubbers — Commercial automatic floor scrubbers; Floor scrubbing machines
- Goggles — Safety goggles
- Hand sprayers — Spray bottles
- Ironing machines or presses — Clothes ironing equipment
- Ladders — Step ladders
- Laundry type washing machines — Household washers; Light commercial washing machines; Washer extractors
- Masks or accessories — Dust masks
- Medical staff scrubs — Work scrubs
- Mop wringer — Mop wringers
- Personal computers
- Pressure or steam cleaners — Pressure washers
- Protective gloves — Vinyl gloves
- Pushcarts — Housekeeping carts
- Razor knives — Safety blades
- Scouring pads
- Sewing machines — Industrial sewing machines
- Special purpose telephones — Multi-line telephone systems
- Squeegees or washers — Squeegees
- Steam autoclaves or sterilizers — Steam-operated sterilizers
- Steam pressing machines — Steam pressers
- Toilet brushes
- Trash bags
- Vacuum cleaners — Backpack vacuums; Industrial vacuum cleaners; Standing HEPA vacuums
- Wet mops
- Wet or dry combination vacuum cleaners — Wet-dry vacuums
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
- Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Detailed Work Activities
- Clean facilities or sites.
- Inventory materials or equipment.
- Move materials, equipment, or supplies.
- Clean equipment or supplies.
- Clean building walls or flooring.
- Dispose of trash or waste materials.
- Monitor building premises to ensure occupant or visitor safety.
- Clean furniture or fixtures.
- Operate garment treatment equipment.
- Sort materials or products.
- Instruct staff in work policies or procedures.
- Plan employee work schedules.
- Move furniture.
- Answer telephones to direct calls or provide information.
- Maintain equipment or systems to ensure proper functioning.
- Decorate indoor or outdoor spaces.
- Schedule repair, installation or maintenance activities.
- Remove debris from work sites.
- Deliver items.
- Purchase products or services.
- Spend Time Standing — 84% responded “Continually or almost continually.”
- Spend Time Making Repetitive Motions — 82% responded “Continually or almost continually.”
- Spend Time Bending or Twisting the Body — 70% responded “Continually or almost continually.”
- Spend Time Walking and Running — 72% responded “Continually or almost continually.”
- Face-to-Face Discussions — 72% responded “Every day.”
- Indoors, Environmentally Controlled — 82% responded “Every day.”
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 70% responded “Every day.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 63% responded “Continually or almost continually.”
- Time Pressure — 53% responded “Every day.”
- Work With Work Group or Team — 34% responded “Extremely important.”
- Contact With Others — 37% responded “Contact with others most of the time.”
- Exposed to Contaminants — 57% responded “Every day.”
- Importance of Being Exact or Accurate — 38% responded “Extremely important.”
- Spend Time Kneeling, Crouching, Stooping, or Crawling — 30% responded “More than half the time.”
- Structured versus Unstructured Work — 34% responded “Some freedom.”
- Deal With External Customers — 36% responded “Important.”
- Freedom to Make Decisions — 29% responded “A lot of freedom.”
- Responsible for Others' Health and Safety — 30% responded “Very high responsibility.”
- Physical Proximity — 39% responded “I work with others but not closely (e.g., private office).”
|Title||Job Zone One: Little or No Preparation Needed|
|Education||Some of these occupations may require a high school diploma or GED certificate.|
|Related Experience||Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.|
|Job Training||Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.|
|Job Zone Examples||These occupations involve following instructions and helping others. Examples include food preparation workers, dishwashers, sewing machine operators, landscaping and groundskeeping workers, logging equipment operators, and baristas.|
|SVP Range||(Below 4.0)|
Interest code: RC Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Integrity — Job requires being honest and ethical.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Persistence — Job requires persistence in the face of obstacles.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2019)||$11.95 hourly, $24,850 annual|
|Employment (2018)||1,494,400 employees|
|Projected growth (2018-2028)||Decline (-2% or lower)|
|Projected job openings (2018-2028)||197,000|
|Top industries (2018)|
Source: Bureau of Labor Statistics 2019 wage data and 2018-2028 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2018-2028). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.