Passenger Attendants
53-6061.00
Bright Outlook Updated 2025

The occupation code you requested, 39-6032.00 (Transportation Attendants, Except Flight Attendants and Baggage Porters), is no longer in use. In the future, please use 53-6061.00 (Passenger Attendants) instead.

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Sample of reported job titles: Bus Aide, Bus Assistant, Bus Attendant, Bus Monitor, Fare Enforcement Officer, Transportation Aide

Occupation-Specific Information

Tasks

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Technology Skills

Hot technology
Hot Technologies are requirements most frequently included across all employer job postings.

Occupational Requirements

Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Detailed Work Activities

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Work Context

  • Physical Proximity — 70% responded “Very close (near touching).”
  • Contact With Others — 60% responded “Constant contact with others.”
  • Dealing With Unpleasant, Angry, or Discourteous People — 54% responded “Every day.”
  • Exposed to Very Hot or Cold Temperatures — 42% responded “Every day.”
  • Spend Time Sitting — 40% responded “More than half the time.”
  • Frequency of Decision Making — 61% responded “Every day.”
  • Face-to-Face Discussions with Individuals and Within Teams — 52% responded “Every day.”
  • Exposed to Contaminants — 55% responded “Every day.”
  • Importance of Being Exact or Accurate — 36% responded “Extremely important.”
  • In an Enclosed Vehicle or Operate Enclosed Equipment — 56% responded “Every day.”
  • Work With or Contribute to a Work Group or Team — 27% responded “Extremely important.”
  • Deal With External Customers or the Public in General — 62% responded “Very important.”
  • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable — 40% responded “Every day.”
  • Health and Safety of Other Workers — 34% responded “Very high responsibility.”
  • Outdoors, Exposed to All Weather Conditions — 52% responded “Every day.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 26% responded “Never.”

Experience Requirements

Job Zone

Title
Job Zone Two: Some Preparation Needed
Education
These occupations usually require a high school diploma.
Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
SVP Range
(4.0 to < 6.0)

Training & Credentials

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Apprenticeship Opportunities

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Worker Requirements

Skills

  • Service Orientation — Actively looking for ways to help people.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Speaking — Talking to others to convey information effectively.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination — Adjusting actions in relation to others' actions.
  • Persuasion — Persuading others to change their minds or behavior.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

Knowledge

  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • 82%
     
    High school diploma or equivalent required
  • 16%
     
    Less than high school diploma required
  • 2%
     
    Post-secondary certificate required

Worker Characteristics

Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.

Interests

Interest code: CSR
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  • Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
  • Social — Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
  • Realistic — Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Work Styles

  • Optimism — A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
  • Empathy — A tendency to show concern for others and be sensitive to others' needs and feelings at work.
  • Social Orientation — A tendency to seek out, enjoy, and be energized by social interaction at work.
  • Cooperation — A tendency to be pleasant, helpful, and willing to assist others at work.
  • Dependability — A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

Workforce Characteristics

Wages & Employment Trends

Median wages (2024)
$18.06 hourly, $37,560 annual
State wages
Local wages
Employment (2024)
25,600 employees
Projected growth (2024-2034)
Faster than average (5% to 6%)
Projected job openings (2024-2034)
4,100
State trends
Top industries (2024)

Source: Bureau of Labor Statistics 2024 wage data and 2024-2034 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2024-2034). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

State job openings
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More Information

Professional Associations

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National Associations
Accreditation, Certification, & Unions