Passenger Attendants
53-6061.00
Bright Outlook Updated 2026

The occupation code you requested, 39-6032.00 (Transportation Attendants, Except Flight Attendants and Baggage Porters), is no longer in use. In the future, please use 53-6061.00 (Passenger Attendants) instead.

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Sample of reported job titles: Attendant, Bus Aide, Bus Assistant, Bus Attendant, Bus Monitor, Cabin Attendant, Fare Enforcement Officer, Transportation Aide, Transportation Assistant, Transportation Attendant

Occupation-Specific Information

Tasks

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Occupational Requirements

Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
  • Performing General Physical Activities — Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Detailed Work Activities

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Work Context

  • Face-to-Face Discussions with Individuals and Within Teams
  • In an Enclosed Vehicle or Operate Enclosed Equipment — 81% responded “Every day.”
  • Contact With Others
  • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable — 74% responded “Every day.”
  • Health and Safety of Other Workers — 75% responded “Very high responsibility.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 73% responded “Continually or almost continually.”
  • Time Pressure — 80% responded “Every day.”
  • Work With or Contribute to a Work Group or Team — 25% responded “Very important.”
  • Deal With External Customers or the Public in General — 19% responded “Very important.”
  • Determine Tasks, Priorities and Goals — 44% responded “Some freedom.”
  • Freedom to Make Decisions — 37% responded “A lot of freedom.”
  • Physical Proximity — 19% responded “Very close (near touching).”
  • Spend Time Sitting — 44% responded “Continually or almost continually.”
  • Importance of Being Exact or Accurate — 36% responded “Very important.”
  • Dealing With Unpleasant, Angry, or Discourteous People — 32% responded “Once a year or more but not every month.”
  • Exposed to Contaminants — 44% responded “Every day.”
  • Exposed to Very Hot or Cold Temperatures — 19% responded “Every day.”
  • Telephone Conversations — 19% responded “Every day.”
  • Public Speaking — 18% responded “Once a year or more but not every month.”
  • Work Outcomes and Results of Other Workers — 18% responded “No responsibility.”
  • Conflict Situations — 19% responded “Once a week or more but not every day.”
  • Spend Time Making Repetitive Motions — 44% responded “Never.”

Experience Requirements

Job Zone

Title
Job Zone 1-2: Very Little to Some Preparation Needed
Education
Usually requires a high school diploma or GED, though some occupations may not.
Related Experience
Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Job Training
Ranges from a few days to one year of on-the-job training.
Job Zone Examples
These occupations involve following instructions and often involve using your knowledge and skills to help others. Examples include dishwashers, landscaping and groundskeeping workers, counter and rental clerks, dental laboratory technicians, and security guards.
SVP Range
(Below 6.0)

Training & Credentials

State training
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Certifications
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Apprenticeship Opportunities

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Worker Requirements

Software Skills

Hot Technologies are requirements most frequently included across all employer job postings.

Essential Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Transferable Skills

Knowledge

  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • High school diploma or equivalent required for some jobs
  • Less than high school diploma required for some jobs
  • Post-secondary certificate required for some jobs

Worker Characteristics

Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Far Vision — The ability to see details at a distance.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

Interests

Interest code: CSR
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  • Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
  • Social — Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
    • Personal Service — Work involves providing personal services to individuals in need of non-medical assistance such as helping arrange or plan for travel, meals, or events.
  • Realistic — Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
    • Transportation/Machine Operation — Work involves driving vehicles, such as vans, trucks, trains, and buses to transport people or materials. Work can also involve operating heavy equipment, such as cranes, forklifts, bulldozers, and backhoes to move materials or earth.

Work Styles

  • Optimism — A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
  • Empathy — A tendency to show concern for others and be sensitive to others' needs and feelings at work.
  • Social Orientation — A tendency to seek out, enjoy, and be energized by social interaction at work.
  • Cooperation — A tendency to be pleasant, helpful, and willing to assist others at work.
  • Dependability — A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

Workforce Characteristics

Wages & Employment Trends

Median wages (2025)
$18.14 hourly, $37,720 annual
State wages
Local wages
Employment (2024)
25,600 employees
Projected growth (2024-2034)
Faster than average (5% to 6%)
Projected job openings (2024-2034)
4,100
State trends
Top industries (2024)

Source: Bureau of Labor Statistics 2025 wage data and 2024-2034 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2024-2034). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

State job openings
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More Information

Professional Associations

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National Associations
Accreditation, Certification, & Unions