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Summary Report for:
39-7011.00 - Tour Guides and Escorts

Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.

Sample of reported job titles: Discovery Guide, Docent, Guide, Historical Interpreter, Interpreter, Museum Docent, Museum Educator, Museum Guide, Science Interpreter, Tour Guide

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Describe tour points of interest to group members, and respond to questions. See more occupations related to this task.
  • Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries. See more occupations related to this task.
  • Conduct educational activities for school children. See more occupations related to this task.
  • Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices. See more occupations related to this task.
  • Provide directions and other pertinent information to visitors. See more occupations related to this task.
  • Greet and register visitors, and issue any required identification badges or safety devices. See more occupations related to this task.
  • Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites. See more occupations related to this task.
  • Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary. See more occupations related to this task.
  • Select travel routes and sites to be visited based on knowledge of specific areas. See more occupations related to this task.
  • Drive motor vehicles to transport visitors to establishments and tour site locations. See more occupations related to this task.
  • Collect fees and tickets from group members. See more occupations related to this task.
  • Assemble and check the required supplies and equipment prior to departure. See more occupations related to this task.
  • Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations. See more occupations related to this task.
  • Train other guides and volunteers. See more occupations related to this task.
  • Perform clerical duties such as filing, typing, operating switchboards, and routing mail and messages. See more occupations related to this task.
  • Solicit tour patronage and sell souvenirs. See more occupations related to this task.
  • Speak foreign languages to communicate with foreign visitors. See more occupations related to this task.
  • Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Busses — Tour buses See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Electronic charts or maps or atlases — ActiveMap Tour Guide software; Intelligent Spatial Technologies iPointer Tour Guide software See more occupations related to this tool.
  • Emergency medical services first aid kits — First aid kits See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Microphones See more occupations related to this tool.
  • Mobile phones — Cell phones See more occupations related to this tool.
  • Passenger or automobile ferries — Tour boats See more occupations related to this tool.
  • Personal digital assistant PDAs or organizers — Personal digital assistants PDA See more occupations related to this tool.
  • Touring bicycles See more occupations related to this tool.

Technology used in this occupation:

  • Customer relationship management CRM software — Centaur Systems Centaur Travel Business Management System TBMS software; IBS Software Services Tour Partner; Softrip Travel Software System; TourTech Systems TourTools software (see all 5 examples) See more occupations related to this technology.
  • Data base user interface and query software — Microsoft Access See more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook See more occupations related to this technology.
  • Internet browser software — Microsoft Internet Explorer * See more occupations related to this technology.
  • Mobile location based services software — Global positioning system GPS software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

* Software developed by a government agency and/or distributed as freeware or shareware.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.

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Skills

  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Far Vision — The ability to see details at a distance. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. See more occupations related to this activity.

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Detailed Work Activities

  • Administer first aid. See more occupations related to this activity.
  • Gather information in order to provide services to clients. See more occupations related to this activity.
  • Greet customers, patrons, or visitors. See more occupations related to this activity.
  • Promote products, services, or programs. See more occupations related to this activity.
  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Organize recreational activities or events. See more occupations related to this activity.
  • Sell products or services. See more occupations related to this activity.
  • Monitor patron activities to identify problems or potential problems. See more occupations related to this activity.
  • Teach daily living skills or behaviors. See more occupations related to this activity.
  • Drive vehicles to transport patrons. See more occupations related to this activity.
  • Monitor availability of equipment or supplies. See more occupations related to this activity.
  • Provide attraction or event information to patrons. See more occupations related to this activity.
  • Provide patrons with directions to locales or attractions. See more occupations related to this activity.
  • Distribute resources to patrons or employees. See more occupations related to this activity.
  • Demonstrate activity techniques or equipment use. See more occupations related to this activity.
  • Respond to customer inquiries. See more occupations related to this activity.
  • Train service staff. See more occupations related to this activity.
  • Perform administrative or clerical tasks. See more occupations related to this activity.
  • Guide patrons on tours. See more occupations related to this activity.

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Work Context

  • Contact With Others — 60% responded “Constant contact with others.” See more occupations related to this work context.
  • Deal With External Customers — 57% responded “Extremely important.” See more occupations related to this work context.
  • Face-to-Face Discussions — 62% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 55% responded “A lot of freedom.” See more occupations related to this work context.
  • Public Speaking — 62% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 48% responded “Extremely important.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 45% responded “A lot of freedom.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 44% responded “Important results.” See more occupations related to this work context.
  • Physical Proximity — 51% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 33% responded “Very important.” See more occupations related to this work context.
  • Frequency of Decision Making — 33% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Telephone — 50% responded “Every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 39% responded “Very important.” See more occupations related to this work context.
  • Time Pressure — 28% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 38% responded “Every day.” See more occupations related to this work context.
  • Spend Time Standing — 40% responded “About half the time.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 31% responded “Once a week or more but not every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
29   High school diploma or equivalent Help
20   Bachelor's degree
16   Associate's degree

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Credentials

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Interests

Interest code: SE

  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $11.51 hourly, $23,930 annual
State wages Local Salary Info
 
Employment (2012) 41,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 23,400
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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